We arrived at the hotel around 1:30pm. Because our confirmation email didn't list when the check-in time was, so we decided to try and check in. The front desk person, Marla, was very ill mannered and unhelpful. She told us very rudely that the check in time was not until 3. When we told her we were pressed for time to attend a wedding that afternoon and very politely asked her if there was any possibility we would be accommodated, she started being very defensive and told us there was no chance. When we returned at 3, another person (Rebekah) was extremely polite and helpful; however, when Rebekah was assisting with our check-in process, Marla kept interrupting us asking her how to clean one of the facilities and also if Rebekah had clocked her (Marla) out yet. We were all very uncomfortable with the situation.
Again, the next morning when we came down for the grab and go breakfast, while we were standing there deciding what to get, Marla started bringing everything into the staff breakroom. Even when we were getting some coffee, she took the tray with the creamers and sweeteners into the breakroom. We had to ask for permission to get them in there. After we were done, while walking down the hallway, I could hear her slam the breakroom door.
Overall, it was a very bad experience. I would not stay in any of your Extended Stay hotels and/or recommend it to anyone.
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- Also Known As:
- Extended Stay Santa Rosa
- Santa Rosa Extended Stay
- Extended Stay America - Santa Rosa - North Sonoma County, CA