We do not agree with the negative comments on TripAdvisor, although we understand some of the criticisms. We have what we would call constructive comments for improvement. They are directed mostly to the owner, rather than the hotel manager or staff. Roger Patel, the hotel manager, was an excellent host.
When we checked in, Roger made sure that we had a room we would like for our 5-night stay. He is professional and easy going. The room we chose was 105, a rectangle with the bed, drawers and a window seat at the end under the one window. The TV was on the chest in front of the bed. While it turned toward the sofa which was on the other side of the rectangular room, we could not sit on the sofa and watch TV. We sat on the sofa and watched TV on our laptop that sat on the coffee table instead—what a waste of a TV. On the wall across from the sofa was a table which was large enough for both of our computers—one at each end. Between the bed and the sofa was a long counter which had a sink, a microwave, coffee maker, a mini fridge and storage cabinets. Across from that was the closet. There was ample storage so we could unpack and put everything away. The light in the room was dim but the light in the bathroom was very good. The bathroom had a small vanity, tub with shower and toilet. The main room, though dingy, worked for us. The different daily rates worked out to be, on average, $137.05 per night (senior rate). Over the Memorial Day weekend we were happy to have a room big enough and comfortable enough for the 2 of us.
The Internet worked well enough but it was annoying to have to sign in and agree to something or another every time we opened our laptops (several times a day). The walls of the Quality Inn were paper thin and we heard voices in the rooms around us and footsteps over us. It was good that the people around us went to bed early enough and for the most part stayed in bed all night because the foot falls were really bad. The climate control system didn’t work well enough for us; during the day it was either too cold or too hot. At night we set the thermostat at 73 ° and our thermometer registered that it went down to 69° before it cycled off. The breakfast room was large and could usually accommodate all of the holiday weekend guests. The food offered was “the standard breakfast fare” we’ve encountered during our 40-day road trip. The woman who kept everything filled up and orderly was quite nice and accommodating. When we arrived at the Quality Inn we needed to do our weekly laundry but Roger said there was no washing machine in the hotel we could use. He suggested that we walk across the street to a coin operated laundry. Audre did that but was put off by the large machines costing $5.50 since we only had a puny amount of laundry. We went to another laundromat where the wash cost $2.50 but the whole experience was totally inconvenient. It sure would have been nice if the Quality Inn had a washer/dryer for its guests.
We think that the owner of the Quality Inn needs to make an investment in the hotel. The first thing that should be done is a thorough cleaning of each room—walls, rugs, furniture, ceilings, cabinets, inside the cabinets, inside the microwave, the shower curtain—everything--needs a good scrubbing and, with better lighting in the bedroom, the room might not be so dingy.
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- Also Known As:
- Quality Inn And Suites Santa Rosa Wine Country Hotel Santa Rosa
- Quality Inn Santa Rosa
- Santa Rosa Quality Inn
- Quality Inn And Suites Santa Rosa Wine Country Sonoma County, CA