I have been to this spa several times for massage treatments only. I found the atmosphere to be very warm and cozy. The therapists I have had have all been great and very skilled. The prices are a bit higher than a normal massage therapist but it is a spa atmosphere and I assume you are paying for that. On two separate visits I chose to use the shower and found a few problems.
The shower head was broken and leaky and sprayed out to one side.
The standing make-up year light bulb was out.
There were no disposable brushes or combs (something you would find at most upscale spas including my personal favorite, Hotel Healdsburg Spa).
I mentioned these items to the lady at the front desk and she assured me she would pass it on and address the issues, however when I returned a month late, all three, minor problems, still existed. All in all it is a very nice spa with skilled therapist. Priced for special treats.
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