I called the hotel and asked if they had availiblily. Front deck said yes they had rooms, and they were slow..We were driving from Sonoma so we didnt reserve instead just walked in. When we got there the man working front deck gave us a very negitive look and quickly said they were sold out! NOT THE CASE! I felt very sure he look at me and decided he didn't want to sell a room based on the color of my skin..Maybe my clothing. ( short sleave button up with lite color trousers).. I called the 800 number and the reservation line said they had availiblily. I felt so humiliated!! I told her about what happened! Then the front desk called me and apologies insincerely, offering discounts. I don't need to be treated this way. How dare the front desk staff discriminate against me like this! I've stay in W hotels, westin, Hilton's, crown plazas, and never seen anything like this. Hyatt has lost my business forever. I'd stay at a rodeway hotel before a Hyatt now. (Never have before) DONT GO HERE! Racist & pretentious ! Courtyard by Marriott, right across the road was cheaper and incredibly nice staff. Stayed there next night.
- Official Description (provided by the hotel):
- Savor the romance and charm of a Tuscan villa at Hyatt Regency Sonoma Wine Counrty. Relax in this convenient AAA Four Diamond award-winning hotel in beautiful Santa Rosa, California with first-class amenities and exceptional service. This Mediterranean style hotel in Santa Rosa is just a short drive from 200 Sonoma County wineries, the gorgeous Pacific Coast, Napa Valley and the Sonoma County Airport. Stroll to a myriad of shops, restaurants and cultural attractions in Santa Rosa, just minutes from the hotel. Meander through our lush grounds framed in aromatic lavender, wisteria and roses.Dine alfresco, at the Brasserie restaurant, or sip wine by our cozy fire pit. No matter what brings you to the Sonoma Valley area, you'll find our gracious Hyatt hotel is your home in Santa Rosa and Sonoma County. ... more less
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- Also Known As:
- Hyatt Vineyard Creek Hotel Santa Rosa
- Hyatt Regency Sonoma Wine Country Santa Rosa, Sonoma County, CA