Have stayed here twice, first time was nicer a few years ago. They need to update furnishings but beds are comfy and blackout drapes work. Food is very good, tho room service said computers were down both times (during a biz conference) and had to go back and get forgotten items each time for bkfst. My chief complaint was addressed, but, this was that I had asked for a room with short as poss walking to the conference, because I have a partially paralyzed leg, and called ahead again to make sure, and this was deleted from the computer before I arrived. Due to unavoidable late ck-in, I was given a room at nearly the very furthest possible. So I would say that if you have any sort of problem like this, not only write it in your reservation and call two days before but call again on the AM of the day you are arriving. To their credit, they gave me a discount and a free breakfast, but this does not make up for the extreme fatigue I experienced in schlepping with a crutch to the end of two long hallways. Just be clear with them repeatedly and I think they will give it their best. Staff is mostly very nice. It is also a very long walk for a handicapped person to the restaurant from the conference center to eat lunch (equivalent to a city block as there is not direct access); I'd buy elsewhere next time and eat on the patio, or maybe rent a scooter if possible. However, if you have a wheelchair or a scooter, they do not have automatic handicapped door buttons outside the lobby... I struggled to get in with my luggage and crutch, and someone was calling out, "Do you need help, Miss?" but not even coming over to open the door. There was no bellman, just one clerk at the front desk who may have been on the phone or something. Like I said, the place needs updating. They do have free refigerators, a plus, which you need to ask for, and they will provide a power strip if you ask, since there is only one computer plug and your phone will need to plug into a lowish wall outlet where the cord will not reach your ear unless you sit on the floor. Repeat: Update, update, update. They are trying to be a good hotel; I expected more from a Hyatt, but, it is also not expensive.
- Official Description (provided by the hotel):
- Savor the romance and charm of a Tuscan villa set in the heart of Sonoma Wine Country at Hyatt Vineyard Creek Hotel. Relax in this convenient AAA Four Diamond award-winning hotel in beautiful Santa Rosa, California with first-class amenities and exceptional service. This Mediterranean style hotel in Santa Rosa is just a short drive from 200 Sonoma County wineries, the gorgeous Pacific Coast, Napa Valley and the Sonoma County Airport. Stroll to a myriad of shops, restaurants and cultural attractions in Santa Rosa, just minutes from the hotel. Meander through our lush grounds framed in aromatic lavender, wisteria and roses.Dine alfresco, at the Brasserie restaurant, or sip wine by our cozy fire pit. No matter what brings you to the Sonoma Valley area, you'll find our gracious Hyatt hotel is your home in Santa Rosa and Sonoma County. ... more less
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- Also Known As:
- Hyatt Vineyard Creek Hotel Santa Rosa, Sonoma County, CA