We stayed two nights, as the Andaz Napa was fully booked for our 4 day weekend. The surrounding area we found to be great, the bars of Fourth Street were really hopping and the shopping was good fun.
But the hotel was a great disappointment. We booked a patio room facing the pool. The room had no compendium, no working TV and no working telephone. Engineering was called to fix all of these problems. In house wif fi was essentially non existant on the standard service and not reliable when we paid for a day.
On return to the room after a day of touring, we were told at 10pm that Room Service meals were not available and that the bistro kitchen was closed - on a Saturday night! There was no other food outlet in the immediate area. The night porter rustled up a few cookies and packets of crisps for us.
Having been promised a first night rebate by the Night Manager as a form of apology, was not suprised to find on check out that the offer was not actioned and not recorded anywhere.
We would not stay at this hotel again. They just don't have their act together. Its a great shame as the building is nice and quite attractive, The position could work for them. I think the management of property is in the hands of less experienced Hyatt personnel.
- Official Description (provided by the hotel):
- Savor the romance and charm of a Tuscan villa set in the heart of Sonoma Wine Country at Hyatt Vineyard Creek Hotel. Relax in this convenient AAA Four Diamond award-winning hotel in beautiful Santa Rosa, California with first-class amenities and exceptional service. This Mediterranean style hotel in Santa Rosa is just a short drive from 200 Sonoma County wineries, the gorgeous Pacific Coast, Napa Valley and the Sonoma County Airport. Stroll to a myriad of shops, restaurants and cultural attractions in Santa Rosa, just minutes from the hotel. Meander through our lush grounds framed in aromatic lavender, wisteria and roses.Dine alfresco, at the Brasserie restaurant, or sip wine by our cozy fire pit. No matter what brings you to the Sonoma Valley area, you'll find our gracious Hyatt hotel is your home in Santa Rosa and Sonoma County. ... more less
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- Also Known As:
- Hyatt Vineyard Creek Hotel Santa Rosa, Sonoma County, CA