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“Below Hyatt Standard”

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Hyatt Vineyard Creek Hotel
Ranked #3 of 25 Hotels in Santa Rosa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Below Hyatt Standard”
Reviewed 15 May 2014

We stayed two nights, as the Andaz Napa was fully booked for our 4 day weekend. The surrounding area we found to be great, the bars of Fourth Street were really hopping and the shopping was good fun.
But the hotel was a great disappointment. We booked a patio room facing the pool. The room had no compendium, no working TV and no working telephone. Engineering was called to fix all of these problems. In house wif fi was essentially non existant on the standard service and not reliable when we paid for a day.
On return to the room after a day of touring, we were told at 10pm that Room Service meals were not available and that the bistro kitchen was closed - on a Saturday night! There was no other food outlet in the immediate area. The night porter rustled up a few cookies and packets of crisps for us.
Having been promised a first night rebate by the Night Manager as a form of apology, was not suprised to find on check out that the offer was not actioned and not recorded anywhere.
We would not stay at this hotel again. They just don't have their act together. Its a great shame as the building is nice and quite attractive, The position could work for them. I think the management of property is in the hands of less experienced Hyatt personnel.

Room Tip: Make sure it all the room's technolgy works before you open a bag and get comfortable.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel, responded to this review, 17 May 2014
Bruce C-

Please accept my apology for the condition of the TV, telephone and compendium in your room at check in. I have reviewed the opportunities with my housekeeping team. As you stated these items should be in working order before you are checked in to your guest room. As the Front Office Manager I take full responsibility for the lack of communication between shifts. It is unacceptable that you were offered compensation that was not honored immediately. I am very disappointed to hear that you will not be back to our property. I would appreciate the opportunity to speak to you about your stay. Please call me at your convenience (707) 636-7130.
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Rating summary
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English first
South Pasadena, California, United States
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014

I've been to the Hyatt Vineyard Creek Hotel and Spa on several occasions the last 6 or so years and have never had a bad experience. I travel to Santa Rosa for business and once in awhile for wine tasting excursions with my friends and family.

The services is always good and the restaurant is decent, although I only have eaten there for Breakfast. During the evenings on business trips, I usually grab a drink at the Brasserie Bar because the bar in the lobby is usually closed. The bartenders are always friendly and are always down for a little chat.

The rooms are nice and good condition, however I think a little update is in order for them soon.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel, responded to this review, 10 May 2014
Jason J-

I am please to hear you continue to enjoy the time you spend with us at the Hyatt Vineyard Creek. We hope to see you again soon!

Marco Vincenti
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San Francisco, California
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 May 2014

To start with, I was initially surprised upon arrival. This is a large resort/hotel, with pool, spa, etc., not a small motel. The room charge on my bill upon checking out was $329 (more on that later), quite high for Santa Rosa. At the entrance, there was no one at the door to let us know where to park, assist with luggage, etc. Just nothing. After entering and waiting for quite a while to check in, I had to ask the desk clerk about parking and luggage. I said we had a lot of luggage, so one of the clerks brought out a luggage cart. We had no help from anyone in loading it, although the clerk ran out to advise us that we were steering it improperly. We went down a very narrow hall into an elevator which was hardly big enough for the cart, let alone any people. When we arrived at our room, it was one big huge room with a closet that was the tiniest I've seen in a hotel room. We had to take out all of the hangers just to get a few clothes hung up - we had to leave most of them in the suitcases. There was no ironing board or shower cap, although there was an iron and a hair dryer. The room was clean, but rather shabby with what looked like a wine stain on the carpet and scratched and worn wooden furniture. The next morning we went for breakfast to the restaurant which was so lovingly described in the last review. We weren't waited on for 15 minutes; the server apologized, but the experience was certainly irritating. Also, my husband's poached eggs and the eggs on my Eggs Benedict were both overcooked and ruined both dishes. My husband suggested that we go somewhere else for breakfast the next day, although we tried it again due to convenience. When we returned that evening from a winemaker dinner, there was absolutely nowhere to park in the entire huge parking lot - and it was only 9:30! The hotel should at least make sure that there is an area reserved for overnight guests. They finally had to let us park in the 15-minute registration parking slot. The final insult was at checkout, when my $259-confirmed room was presented as a $329 room on the bill. Fortunately, I had kept my printed confirmation, so the clerk proceed to deduct the overage. By then, we were already running late, so I took the new bill and shoved it in my purse. Imagine my surprise when I opened it later, and the bill (with the deductions) had a totally different name on it for someone in a completely different room! I finally was able to straighten this out after we were home, but this weekend was a continuing story of unpleasant surprises. And I am a Gold Passport member - who knows what would happen otherwise. In its favor, I will say that the room was kept very clean and that the front desk staff were very friendly, if bumbling.
Also, as I am a member of other hotel programs, such as Hilton and Starwood, they always provide a little treat for program members. It may range from only a bag of chips in the room at a low-priced facility, or breakfasts and drinks at a higher-level resort. This hotel provided absolutely nothing.
We were seriously considering staying at the Park Hyatt in the Maldives where we are traveling later this year. But after this treatment from Hyatt, I will certainly be considering the Hilton Conrad Rangeli or the One & Only Reethi Rah; both Hilton and One & Only have been exceptional hosts at their hotels and resorts.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 60713Sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel, responded to this review, 10 May 2014
60713Sharon-

Thank you for your comments. I am very disappointed to hear we failed to meet your expectations during your stay. I have shared the multiple opportunities with the staff members involved to ensure we implement constructive measures to maintain the quality experience we are know for. Please call me at your convenience so we can discuss your stay. You can reach me at (707) 636-7139.

Marco Vincenti
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San Francisco Bay Area
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 May 2014 via mobile

My typical business trip was transformed into a wonderful get away due to the excellent service, warmth, and truly wonderful cuisine at this Hilton. Who would have known? I talked extensively with Marco Vincenti, the front office manager, never knowing he was the manager at first with his engaging and enthusiastic personality. He helped recommend some after work destinations and restaurants (like Flavor, but that's another review). It's always hard to describe "just right" service. What's too much attention or trying too hard and what's not quite enough attention? Well, Marco and his staff know that combination. For instance, the personal service in the restaurant. Everyone was wonderful, but Jessica Johnson's service stood out. She was truly genuine in her approach and knew that fine line for "just right" service. I didn't want to leave and could have very well sat down to coffee and chatted the day away with her. A rare, if ever, occurrence for business travel. But, when you are away from home on business, it's so refreshing to connect with people and feel uber comfortable. I could hear the chef in the background confirming my order, which was unusually specific to my dietary needs, and they acted, rather sounded so enthusiastic, like they had just been commissioned to create an art piece. And my meal was just that. The fresh vegetables tasted just that, fresh; there's just no mistaking excellent produce. The egg whites were fluffy cloud pillow like and I never felt deprived of the foods I rarely eat but covet like waffles and pancakes and other like carbohydrates. You WANT to eat their food, especially the "healthy" stuff because it's just so delectable. Go somewhere off campus to eat while staying here? Why? This is not your typical hotel extra-expensive-because- you-are-trapped-in-business-meetings fare. This is a destination restaurant. And completely reasonable prices, too. Seriously. Where else can you find organic, never fed hormones or antibiotics chicken, moist inside and grilled to perfection outside with little hills of blackened edges, along with your choices of delicious gourmet sauces (I had something smokey and rich-forgot the name) and two freshest ever sides (I chose Swiss chard and Rainbow carrots)----for $12???? Thank you Marco, Jessica, chef, and other staff for your gracious and genuine service and accommodations!

Stayed May 2014, travelled on business
Helpful?
Thank PubRelGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel, responded to this review, 3 May 2014
PubRelGal-

Thank you for the kind words. We really enjoyed hosting you and your colleges. I was happy to hear you enjoyed the service we strive to deliver! I will share this with JJ and the kitchen staff. It was a pleasure to meet you, I am sure we will see you again!
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derezago
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 April 2014

I stayed at this property in March with my friend and our kids (3 children 4 - 6 years old). This feels more like a business trip sleepover hotel than a vacation property. Definitely not family friendly. There were no balconies in our rooms even though we specifically requested to have rooms with balconies. There were no child friendly channels on the TVs. No free wi-fi so we could not turn any cartoons for them on our iPads either. Pool was not heated. And you could not make s'mores on the fire in their fire pit because we were told it was forbidden, the fire pit is for purely decorating purposes only. And the location is not that great for kid friendly destinations either. It's 40 min drive at least except for Safari West which is around 20 min. We went to Safari West, Sonoma Train Town, Marin French Cheese factory and Pt Reyes beach. It was a great trip, but I would not stay at this hotel with kids again. For the price that they charge for the rooms here you can get a much nicer kid friendlier place with a heated pool and everything else. Plus, the walls were so thin, I could hear people leaving their rooms at 7 am like they were banging the doors on my head.

Room Tip: Don't pick a room close to the exits, you will be able to hear that door every time someone open...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derezago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel, responded to this review, 3 May 2014
derezago-

I am sorry to hear we did not provide the kid friendly experience you were expecting. As a father I understand that happy kids make happy parents. I am happy to report that we are currently working on a contract with an HD cable television provider that will provide all of our hotel rooms with Nickelodeon and multiple Disney channels. While we do not have balcony rooms at our property but we do have rooms with patios, many of which overlook the the pool. During the summer these rooms are very popular. The pool is heated year round to 78 degrees, I will share your experience with my engineering team to ensure the temperature is checked daily. If you would like to discuss your stay please call me at your convenience (707) 636-7139. I would love to have the opportunity to have your family back.
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Level 6 Contributor
95 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 April 2014 via mobile

My husband & I stayed here for a one night getaway from the kids.
It's an older Spanish style looking building which is appealing in Wine Country. The staff is excellent and very attentive. There was some confusion with the package I booked, but they made sure to quickly & kindly correct the mistake. We booked the romance package which included a couples massage at the resident spa, a bottle of champagne and chocolate dipped strawberries (YUM) breakfast at the Brasserie restaurant. Excellent food! (Farm to table) and a late 2pm check out. I highly recommend it for a romantic escape. Worth the $.
We walked to Railroad Square (only 1 block away) for dinner and drinks. There is a wonderful wine bar there, that I highly recommend- Station 1870. Try it out, I think you'll like it.
So back to the hotel. Our room was nice but it could use some updating. It fits in with old fashioned Spanish style building, but I'd really like to see some new furniture in there. With that said, though, my husband and I still plan on staying there again and highly recommend it.

Stayed March 2014, travelled as a couple
Helpful?
Thank Mecruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel, responded to this review, 18 April 2014
Mecruz-

I am very happy to hear you enjoyed your stay. We hope to see you again for your next getaway.
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Stockholm, Sweden
Level 6 Contributor
142 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 10 April 2014

In the middle of Santa Rosa, close to the freeway 101 but quite and calm with nice pool and hot tub. Room cosy and clean, good bed and tele, internet and everything. The breakfast was in another building but not too far away. we had a nice room on the ground with a small patio, Personell friendly and helpful. can recommend this hotel.

Room Tip: Backyard in the poolfront is the best
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ulf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel, responded to this review, 12 April 2014
Ulf S-

I am happy to hear you enjoyed your stay. As summer is Santa Rosa quickly approaching I know more of our guest will be able to take advantage of our pool and patio courtyard as you described. Thank you for staying with us and we hope to see you again!

Marco Vincenti
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Additional Information about Hyatt Vineyard Creek Hotel

Property: Hyatt Vineyard Creek Hotel
Address: 170 Railroad St, Santa Rosa, CA 95401-6266
Phone Number:
Region: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Santa Rosa
#4 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hyatt Vineyard Creek Hotel 4*
Number of rooms: 155
Official Description (provided by the hotel):
Savor the romance and charm of a Tuscan villa set in the heart of Sonoma Wine Country at Hyatt Vineyard Creek Hotel. Relax in this convenient AAA Four Diamond award-winning hotel in beautiful Santa Rosa, California with first-class amenities and exceptional service. This Mediterranean style hotel in Santa Rosa is just a short drive from 200 Sonoma County wineries, the gorgeous Pacific Coast, Napa Valley and the Sonoma County Airport. Stroll to a myriad of shops, restaurants and cultural attractions in Santa Rosa, just minutes from the hotel. Meander through our lush grounds framed in aromatic lavender, wisteria and roses.Dine alfresco, at the Brasserie restaurant, or sip wine by our cozy fire pit. No matter what brings you to the Sonoma Valley area, you'll find our gracious Hyatt hotel is your home in Santa Rosa and Sonoma County. ... more   less 
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Also Known As:
Hyatt Vineyard Creek Hotel Santa Rosa, Sonoma County, CA

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