I love Hyatt. I love wine. I was sorely disappointed my our experience at the Hyatt Vineyard Creek in Santa Rosa. I was driving up from LA after work and would not arrive until at least 11 pm (not stopping for dinner). I booked the hotel specifically because on the website they listed that the hotel bar is open until midnight. When we arrived after our long journey at 11:15 pm, the bar had already closed. When I asked the receptionist for recommendations on where to eat and grab a drink, she said "you realize you're in Santa Rosa." She was absolutely no help whatsoever when we asked where we could find any kind of food. Btw, she did not recognize me as a Hyatt member or ask if I wanted a paper in the morning (part of membership).
Then, we went to our room. I had advised the hotel room that we would be arriving late just so this sort of thing wouldn't happen...but it did. They gave us a handicapped room, which was much smaller than the other rooms and awkward.
They hotel charged us for the breakfast (when it was supposed to be included in the room charge since we booked the bed & breakfast option). Thankfully, we caught this before we left and the manager (Marco, I believe) was friendly and professional. No complaints about him! He was great!
Then, it turns out the the hotel double charged us for some drinks we got at the bar! My boyfriend paid for the drinks on his credit card and they charged it to the room as well!!! Not cool.
Love the Hyatt, but will definitely not be visiting this one again.
Btw, the neighboring restaurant that provides the breakfast was outstanding! Very friendly service and great food!
- Official Description (provided by the hotel):
- Savor the romance and charm of a Tuscan villa set in the heart of Sonoma Wine Country at Hyatt Vineyard Creek Hotel. Relax in this convenient AAA Four Diamond award-winning hotel in beautiful Santa Rosa, California with first-class amenities and exceptional service. This Mediterranean style hotel in Santa Rosa is just a short drive from 200 Sonoma County wineries, the gorgeous Pacific Coast, Napa Valley and the Sonoma County Airport. Stroll to a myriad of shops, restaurants and cultural attractions in Santa Rosa, just minutes from the hotel. Meander through our lush grounds framed in aromatic lavender, wisteria and roses.Dine alfresco, at the Brasserie restaurant, or sip wine by our cozy fire pit. No matter what brings you to the Sonoma Valley area, you'll find our gracious Hyatt hotel is your home in Santa Rosa and Sonoma County. ... more less
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- Also Known As:
- Hyatt Vineyard Creek Hotel Santa Rosa, Sonoma County, CA