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“Pretty average”

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Hilton Sonoma Wine Country
Ranked #8 of 25 Hotels in Santa Rosa
GreenLeadersGold level
Reviewed 1 April 2014

Of all the Hilton hotels I've stayed at, this one ranked at the bottom. There was nothing particularly wrong ... it was just very average for the price we paid, which was $159/night on a weekend. The room was pretty basic, the restaurant was below average, the bar was pretty pricey for basic beer and wine, and I left feeling like I could have stayed at a Super 8 for the same experience (and spent half the money). If you're in the Sonoma/Napa area, I'd stay at an independent place and spend the extra money for a more memorable experience.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank badgergirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this reviewResponded 7 April 2014

Please accept our deepest apologies that we did not create the experience you deserved as a valued guest. We are truly disappointed that your stay was not fully enjoyable and if felt the value did not match our offerings. Please know that our associates are always available should any concerns arise during your stay and we truly regret not having the opportunity to make things better for you while you were here, when it would have mattered the most. We value the feedback you've offered and thank you for your review.

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734 - 740 of 1,338 reviews

Reviewed 30 March 2014

Very nice hotel and grounds. The check in for our large group was very professional and quick...the staff was ready for us. Many of the rooms are in other buildings on the grounds and not in the main check in area but that is no problem. Just drive to the building that you are staying. Rooms were clean and nice. Conference facilities were nice although the hallway next to the main conference room was noisy with service carts and people talking. The meals were very good and staff was excellent. Good place for a conference.

  • Stayed: January 2014, travelled on business
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this reviewResponded 1 April 2014

Thank you so much for sharing your review of the Hilton Sonoma Wine Country Hotel. It is always our goal to provide an outstanding stay and we couldn’t be more pleased that you enjoyed your time during your recent business conference. With quick, efficient service and clean, well-appointed guest rooms, we are so glad your visit was a pleasant one. We do hope that any sounds from outside your meeting room were not too distracting and we will be sure to share your comments with our associates. It would be our pleasure to have you visit again, business or leisure.

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Reviewed 27 March 2014

This hotel used air fresheners in many of its areas to possibly mask the fact that it was in need of some updating. Particularly, the carpeting. It could be a charming place to stay but it needs some work. The staff were excellent even going the extra mile to help me. I really appreciate their willingness to go above and beyond.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this reviewResponded 1 April 2014

We are delighted you enjoyed your time with us and that the hospitality of our associates was a highlight for you. As you mentioned, everyone here is always willing to go above beyond to ensure a guest’s stay is exceptional in all ways. With that being said, we will be sure to share all of your comments and suggestions with our management team. We are grateful for your review of the Hilton Sonoma Wine Country Hotel. It would be our pleasure to welcome you back.

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Reviewed 26 March 2014

It was not the best Hilton we have stayed; however, we really enjoyed relaxing atmosphere. and view from the pooll. We arrived in the afternoon and were pleasantly surprised by a lobby wine and cheese tasting event. We were invited to join and enjoyed cheeses and tasting - the staff was very helpful in answering all questions. The room was well appointed and the beds were very comfortable! We also liked the bar at the pool side. We liked the hotel and we are planiing to stay here at our next trip to Napa and Sonoma.

  • Stayed: August 2013, travelled as a couple
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Thank Angela231_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this reviewResponded 1 April 2014

What could be more relaxing that a stay in beautiful wine country? We are delighted you enjoyed your encounter so much that you are already planning your next visit! Our Lobby wine tasting event is always one of the highlights of our guests’ experiences with us and it is wonderful to know you appreciated your well-appointed and comfortable guest room. We are very much looking forward to your return trip to the Hilton Sonoma Wine Country Hotel.

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Reviewed 26 March 2014

This hotel exceeded our expectations. We were in the area planning a wedding and stayed here. We had a king bed junior suite which was extremely spacious. Room was clean and well appointed. We had a view of the countryside. Staff was very friendly and helpful. Did not use the pool, but it looked very nice and is heated. Property was well maintained. The buffet breakfast was a good value. The food at dinner was very good, with service a bit slow. Lobby wine tasting was fine. Did not encounter any of the negatives described in other reviews.

Room Tip: King bed junior suite. High floor ok since there is an elevator. Ask for Triple A or AARP rate.
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  • Stayed: March 2014, travelled with family
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Thank r0cky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this reviewResponded 1 April 2014

We could not be more thrilled in learning that your most recent visit to the Hilton Sonoma Wine Country Hotel was so positive. It is always our goal for guests to have the kind of experience you did when staying with us. We greatly appreciate the many kind words for our associates as well as the views from our property, thank you. Our suite accommodations are truly spacious and perfect for enjoying some extra room to spread out. Thanks again for your review. We do hope you will join us again for another exceptional experience.

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Reviewed 24 March 2014

The place was ok but it was easily the worst Hilton I've stayed in which is why I give it a poor rating. For the price and for being a Hilton we should have gotten at least average. It is spread out but that's not a bad thing. The carpet is old the place is old. Our beds were horrible. Hilton has a webpage where you can actually buy their beds and I liked the Hilton we stayed in so much in Dallas that I almost ordered beds from there. These beds were old and any movement at all could be felt by the other person sharing the bed. Didn't make for a good nights rest.
Overall it was pretty quiet but in the middle of the night I could hear the people above us stomping around.
The pool was nice and is heated. Overall I guess it was ok but next time we're in the area I think I'll try another hotel.

  • Stayed: March 2014, travelled with family
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Thank Donmega2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this reviewResponded 1 April 2014

It is truly disappointing to learn that your encounter was far from what we expect for our guests. A stay at our wine country hotel can be such a magical experience and many who visit enjoy so much of what we have to offer, including impeccable service and peaceful accommodations. We truly apologize if that was not the case while you were here and will share your comments with our management team. Thank you for your feedback, we hope that the next time you are in Santa Rosa you will give us another chance to provide you with the type of experience you deserve.

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Reviewed 24 March 2014 via mobile

The bed wasn't very comfortable. Forgot to mention during checkout that there was an apple under one the beds. Didn't want to touch it since i didn't know how long it had been there. We enjoyed the heated pool.

Stayed: March 2014, travelled with family
Thank Pony81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this reviewResponded 1 April 2014

While we are grateful for your comments and glad you enjoyed our outdoor heated pool, we couldn’t be more disappointed to learn that your experience was not ideal in all ways and ask that you accept our apologies if you found anything amiss in your guest room. Please know that your comments will be shared with our housekeeping associates to ensure that all areas are the best that they can be. Your feedback is of great value to us and we hope you will consider staying again in the future so that we have the opportunity to improve your impressions. Thank you.

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Additional Information about Hilton Sonoma Wine Country

Address: 3555 Round Barn Blvd, Santa Rosa, CA 95403-1763
Phone Number:
Region: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Santa Rosa
#6 Business Hotel in Santa Rosa
Price Range: £94 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Sonoma Wine Country 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
The Hilton Sonoma Wine Country hotel is the perfect California retreat. Set in the midst of 13 acres of private land, the hotel boasts panoramic views of the Santa Rosa Valley. Enjoy our spacious and modern guest rooms, and take advantage of complimentary local wine tastings on Friday evenings. Our stunning indoor and outdoor event space is perfect for weddings and conferences. Dine at the Nectar Restaurant & Lounge, featuring wine country cuisine, created from the finest local produce. ... more   less 
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Also Known As:
Hilton Sonoma Wine Country Hotel Santa Rosa
Hilton Hotel Santa Rosa
Hilton Santa Rosa
Hilton Sonoma Wine Country Santa Rosa, Sonoma County, CA

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