I was sent to this hotel because my reservation at the Hilton 1 block away was somehow cancelled. They told me this was a 4-star venue so I didn't worry that much. Reality is that this is barely a 3-star hotel. Let me explain why:
1. They didn't have water or a fridge in the room,
2. wifi was not working when I arrived and the employee at the front-desk was unable to reset the wifi router (it was 2.30 am!) - so I had to get up from bed and use the lobby's only internet connection,
3. Rooms were very small, compared with a Hilton in this location,
4. Quality of linen was also much less compared with other 4-stars,
5. The main entrance roof looks stained and worn, somebody should fix that,
6. They didn't have any room-service or a kiosk where I could buy some food,
I have to say I felt I was unfailry treated by Hilton by sending me here, and at the same time by Fountaingrove Inn as they were not able to accomplish any of my basic requirements: food & Internet, with what I would say it's a 4-star standard. Perhaps I am too picky, but I was hoping that from a similar hotel to a 4-star Hilton.
- Official Description (provided by the hotel):
- In the late hours of October 8, 2017, Fountaingrove Inn | The Steakhouse @ Equus fell victim to the devastating fire in Sonoma County, and guests were subsequently evacuated. At this time we are unable to conduct business in any capacity. As we have more information we will post updates. Our thoughts and prayers are with those affected by the tragic fire. -Justin Hayman, General Manager ... more less
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- Also Known As:
- Fountaingrove Hotel Santa Rosa
- Fountaingrove Santa Rosa
- Fountaingrove Inn Santa Rosa, Sonoma County, CA