Owner/Mgr. was gruff, rude, disrespectful and argumentative. Cut me off when I tried to inquire about my room not being what I reserved. I asked him to speak kinder and I was told: "If you don't like your room, go somewhere else". It was apparent that the owner/mgr. dislikes people and should not be in this business. He has no clue to what customer service is. He is curt and acts as though you are putting him out if you try to talk to him. I give him personally zero stars! As for the establishment itself it was noisy in the early morning (just before 7 a.m.) with our room being directly above the restaurant. We requested no housekeeping & place the "Do Not Disturb" sign on the door & was told to inform the office by housekeeping, which we did, but on our return that evening someone had entered our room & unlocked a door to another bedroom. So much for privacy...............
- Official Description (provided by the hotel):
- Nestled within the heart of Sonoma County the Hillside Inn offers a variety of accommodations, comfort, and in-city conveniences. Located just a few blocks from village shops and restaurants and two miles from downtown Santa Rosa the Hillside Inn is ideally located. Guest rooms are affordable and cozy, a ‘Home Away from Home’. Come and discover nearby area wineries for tasting and tours, wander the scenic north coast, or explore the towering redwoods. ... more less
- Also Known As:
- Hillside Hotel Santa Rosa
- Hillside Inn Santa Rosa, Sonoma County, CA