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“Pleasant Stay”

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Best Western Santee Lodge
Ranked #1 of 3 Hotels in Santee
La Puente, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Pleasant Stay”
Reviewed 6 July 2014

Stayed at this hotel for three nights on 4th of July. I booked a handicap room on the first floor. I was very pleased with the room it had everything a handicap person would need. The grounds are well kept, small pool and the location was great. Close to restaurants and stores. A doughnut shop and a 7 eleven right next door which made it convenient. The hotel also has complimentary breakfast which was good. Also if you are interested in gambling the Barrona is about 15-20 minutes from this hotel.

The only thing I would recommend is that they add another trash can in the room other than that I found this hotel very pleasant and friendly staff.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funandloveable_5658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSantee, General Manager at Best Western Santee Lodge, responded to this review, 16 July 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Peter Koh
Front desk manager
BEST WESTERN Santee Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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173 reviews from our community

Traveller rating
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    17
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Portuguese first
  • Any
English first
Mesa, Arizona
1 review
Reviewed 5 July 2014

I reserved a room for 1 night in Santee, CA. and really liked my room and the clean room as well. I brought my 2 year old son and included him in the reservation about 3 weeks prior to my stay. When I arrived to check in I was given an upstairs room that had a very long staircase to climb to get to it. I asked the desk clerk if it was upstairs and she said yes. I asked her if there were any downstairs rooms open for the night and she said no without even checking. I did not like trying to carry our luggage up stairs and assisting a 2year old at the same time. It was also difficult to try and hold on to him when unlocking the hotel room door, so that he would not go right down the stairs. My room was on the corner within a couple steps from the long staircase. I felt very nervous every time I had to go anywhere and also had a very difficult time coming and going. I also noticed that the room underneath mine was vacant when I arrived, and it was still vacant when I was ready to check out. The curtains were partially drawn open and stayed that way all night and day. I would have loved to have the downstairs room so that my stay would have been very enjoyable.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSantee, General Manager at Best Western Santee Lodge, responded to this review, 16 July 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 619-449-2626.


Sincerely,

Peter Koh
Front desk manager
BEST WESTERN Santee Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
santee, United States
1 review
Reviewed 28 June 2014

Due to a flood in my condo, I stayed at the Best Western Santee Lodge. The location was great, due to the fact it was close to my home and I could have my dog stay with me. My room was nice and clean, but smelled of cigarette smoke even though the room was a non-smoking room. Otherwise my stay was pleasant and the staff was very helpful and polite.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSantee, General Manager at Best Western Santee Lodge, responded to this review, 3 July 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Peter Koh
Front desk manager
BEST WESTERN Santee Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 May 2014

Stayed 4 nights (W-Sa) on Memorial Day weekend with my 21 year-old son. Not bad but not the greatest value either. Pretty expensive for what you get. If it weren't about the only game in Santee I'd have looked elsewhere. Room was clean and relatively quiet. Spa was not very hot but it was fine. Pool closes too early (9:00). I might go back to El Cajon next time.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dadmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSantee, Manager at Best Western Santee Lodge, responded to this review, 3 June 2014
Dear Dadmay,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Peter Koh
Front desk manager
BEST WESTERN Santee Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeside, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Our condo was recently tented for termites and we needed somewhere to stay for two days with a cat. After a mishap with checking in, staying a night then having the tenting cancelled, they were very understanding of the situation. Instead of being charged a full two days, they charged us a day and half a day for the next, and the next week when we were being tented, they allowed for an early check in and a 12m check out. The rooms were clean, and I like that each room comes with a mini fridge and microwave.

  • Stayed May 2014, travelled with family
    • Value
Helpful?
Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura
1 review
Reviewed 1 April 2014

I have stayed at this Best Western several times . New owners must have taken over about two years ago. They have really done a great job at cleaning and upgrading . The only complaint I have is the breakfast. Not much to chose from. All the employees are very helpful.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Covina, United States
1 review
Reviewed 23 March 2014

Our daughter goes to a local college in the area so we have been trying out various hotels looking for a place to call home when we visit her. Well.......We have found it! Excellent service, very friendly and helpful, rooms are clean, and breakfast is better then most places we have stayed at! The only negative is the parking, if you get in late you might have a little trouble squeezing in somewhere. All in all we will be back when we come to town! Keep it up Santee Lodge!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSantee, Manager at Best Western Santee Lodge, responded to this review, 28 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Peter Koh
Front desk manager
BEST WESTERN Santee Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Santee Lodge

Property: Best Western Santee Lodge
Address: 10726 Woodside Avenue, Santee, CA 92071-3143
Phone Number:
Region: United States > California > Santee
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Santee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Santee Lodge 2.5*
Number of rooms: 46
Reservation Options:
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Also Known As:
Best Western Santee Hotel Santee
Santee Best Western

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