This property is a former Army training post. It saw heavy usage but is now in a national park area and, from what I can gather, the hotel leases what is left of the base as its hotel. The grounds, being a former army base, are not unsprisingly rather bare as you drive up. However, you are (visually) right at the foot of the north side (under) the golden gate bridge. Our room had an amazing view - when we were not fogged in.
We stayed in what appears to be a set of more newly constructed buildings, much like condos, from the outside, but inside were a very nicely sized, suite like hotel room. Those buildings are two stories. Ours was on the second story and had an amazing faulted celing. I suspect that if you have a ground floor unit, you will be sans faulted ceiling. However the rooms were very, very nicely decorated in a sort of modern, spa like treatment. All of these types of units have balcones (sp). The rooms were great.
It appears the property also has more traditional houses to rent, I suspect formerly officer's quarters but as we did not stay, I cannot comment.
The bar is really, really nice. The food was very good. If you stay at the property, you simply have to go for a drink. It is not to be missed.
I would have given this place a 5 star rating but for what happened at check out.
Okay, first black mark : NO BUSINESS CENTER. Really ? Not even a computer in the lobby to print boarding passes ? The hotel devotes hundreds of square feet off the lobby for some type of innane surf board art gallery. All very lovely. But you know what would have been prettier ? A darn computer.
So, here I am, late (welll, not technically "late" to my plane, but definately sharply on time with no excess wiggle room). Okay, I take responsibilty for that. But, I stop by the lobby to print a boarding pass - assuming a business center. Silly me. So, I go to the front desk seeing none and the lady offers to print one for me. Okay, thats fine, but then she asks for all sort of information (confirmation number, etc) no one ever has. Right ? We log on to our account and do it from there. See that was going no where, I asked her again, really, no business center? Well, she says, we do have these little net-books and you can print from that. Oh hey, that sounds fine, says I.
So, I boot it up... wait... wait... Okay, so I not close to 7 minutes into the dance, but seeing the light at the tunnel, I think all is well. Then the network it is password protected. Of course it is. I mean, they are only on a national park, its not like anyone is doing drive-bys. And as they give it to you on asking, what is the point.
So, I of course ask for it, she gives it, and then begins anoher 5 minutes of frustration as I type if over and over again to no avail.
As she explains it, "just hit the "password hint" (if you know windows, you know what I mean) I did. It was " i Agree" so I think, okay, no problem. I type if in. No luck. I try a few more times... not too hard to type it ? Yes ? Still no luck. (oh, by the way, remember the password, NOT " I agree," "i agree."
I ask her to confirm it. I am typing the correct one, she says it, confirms the instruction (the password hint) and I try again. Still no luck. I ask her again. So, she asks me if she would like to type it for me. Sorry ,but that struck the wrong chord with me - I did not get catty however, just said no thank you, and soldiered on.
Tried a few more times and now I am about ready to loose my cool, and so I ask her again: can you please confirm it. So of course, she says the same thing. Very, very annoyed at this point, and no over 10 minutes into it, I say, it is not working, here, and give her the computer back.
So, she types it in, and gets right on.
What was the problem, you ask ?
The password, is " i agree." The password hint is " I agree." And how do we all spell "I"? With a capital, of course.
Okay, little things matter. Using the wrong punctuation on you darn password hint and send guests down a rabbit hole for 10 minutes, not good.
But is that all ? Oh no. Wait, there is more.
Okay, now on the computer, and now nearly 15 minutes into this, my fingers fly and I get on the web site, pull up my acc ount, and litterally 30 seconds left to window to print my pass.... can you guess what happened next ? Yup.... THE DARN COMPUTER GOES DEAD. DEAD BATTERY.
Really ? I was in there at 9 am. No one bothered to put the thing on the charger last night ?
So, 20 plus-minutes wasted. No Boarding pass. I am disgusted. I am now late. I give her back the computer, tell her thank you, and leave.
So, I had two otherwise very nice days, punctuated by absolute frustration all caused by THREE, yes count them, 3 staff members who gave no attention to detail; but I will (1) the knuckle head who typed the password hint wrong, (2) the lady at the front desk who clearly know it was "little i" and I suspect also knew the password was wrong (I can't believe I am the first person that happened to) and did not think to say anything when she told me the password, and (3) the lazy person that did not bother to put the computer on the charger the night before.
So, count them, 3 DIFFERENT CHANCES to avert the poor customer service, all 3 dropped the ball.
In fairness to the management, when I was sent an email survery and explained this to them, they offered me a very night's stay. I doubt I will use it. But, I do appreciate the effort. I would have appreciated it more had that level of effort been put in up front.
So, wow, what to tell you... do you stay here?
Again, the room was really nice. The bar was very cool. I did not mention, but in front of the check in lodge is probably a 2 acre front yard (probably a marching ground in the old days) that just SCREMS soccer game with the kids. They would have loved it.
BUT SHOULD YOU STAY ????
If you have any business to do, the answer is quite simply and clearly NO. I mean, they have no business center. Not even a printer. So you can just forget printing anything unless you bring your own printer. Sorry, but that is black and white. I just can't fathom why they don't have a printer. They purport to be a "spa" but that is taking it to far.... and besides, I have been to plenty of spas with business centers.
If you are traveling with kids, wow, that front yard is really cool. And, it is right next to the bridge, there is a pier to walk out on. Definately a great property for kids.
Sausolito (I know it is spelled wrong, this is free to you, right ?) is about 5 minutes away. So, if that is where you want to be, it is pretty well located.
So, ultiamtely, I don't know. You make the call. I don't want to just flame the property and say "don't stay." But, those were my issues. What more can I tell you ?
- Official Description (provided by the hotel):
- Set in an idyllic location on the San Francisco Bay at the foot of the Golden Gate Bridge, Cavallo Point offers unique historic and contemporary lodging options. Kid friendly and pet friendly, Cavallo Point offers a multitude of activities and services to choose from.The Healing Arts Center & Spa offers innovative spa treatments in a serene, tranquil setting. Filled with natural light and top-of-the line culinary equipment, the Cavallo Point Cooking School is an intimate place to taste, create and learn. Murray Circle Restaurant is one of Northern California's top culinary destinations. ... more less
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- Also Known As:
- Cavallo Point Sausalito
- Cavallo Point Hotel Sausalito