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“Magnificient Views - mediocre food and service”
Review of Cavallo Point

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Cavallo Point
Ranked #3 of 4 Hotels in Sausalito
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 17 February 2014

We decided at the last minute to go to Sausalito, because it was a magnificent day with the sun shining brightly. We called from the car to see if we could get a reservation at the restaurant and were told that the walk-in wait was an hour to an hour and a half. Not to be deterred we went anyway. After putting our name on the wait list for a table outside, we went to the bar, got our drinks and went up to the second floor and enjoyed our drinks soaking up the view and the sun. We had the whole second floor to ourselves and soon enough were told our table was ready. We ordered the guacomole - don't bother. There were qumquats (I know weird) in it, the "chips" were match stick sized and there were about 8 chips in total (so figure around 1/4 a flour tortilla). My daughter had ordered her hamburger medium rare, and it arrived well done, the french fries were undercooked (still pale in color), dripping in grease and cold. My chicken salad sandwich with avocado was under seasoned. We hardly saw the waiter after our food was served. The tables are oblong with benches (some with cushions, some without) and not very comfortable. My back was to the view the whole lunch (sort of misses the point of going!) I won't be running back for sure.

  • Stayed: February 2014, travelled with family
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2  Thank wendytruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CavalloGM, General Manager at Cavallo Point, responded to this reviewResponded 28 February 2014

Dear Valued Guest,

Thank you for your feedback.

I'm very sorry to hear that your experience at the restaurant did not meet with your expectations. The situation you had described is not in keeping with our goal to provide exceptional service and I will be certain to relay your comments and concerns to our culinary and management team.

Again, thank you for bringing these issues to our attention. I hope that you choose to visit Cavallo Point again at some point in the future and allow us the opportunity to provide you with an experience equal to our usual high standards.

Best regards,

Euan Taylor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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479 - 485 of 1,014 reviews

Reviewed 16 February 2014

My husband and I are locals, living in San Francisco, and have stayed here before when they first opened. More recently, my husband bought me a gift card here for Christmas so we booked a night's stay. The morning of we got a call from the general manager (I believe his name was Josh or Ben, wish I could remember because our unforgettable stay was thanks to him!) saying that the hotel was overbooked and would we be willing to stay at an alternate hotel and receive a free night's stay in a King Suite for a future date. Hell ya was our answer. So, we stayed at another hotel in Sausalito compliments of Cavallo Point that night.

That was a few months ago. We just got back from our amazing stay in the Historic King Suite, again complimentary. We must have been given one of the best accommodations on the property. It was spectacular. Located in an old Admiral's quarters, our suite was extremely well done -- the period character was so special and you can tell the resort invested in keeping the history of the property but indulging in every luxury. We had a bottle of wine, chocolates and fruit waiting for us with a nice note and also had complimentary snacks and minibar treats as well (I think that's standard).

I had a treatment at the spa and it was perfect. We ordered room service for breakfast and ate it on our wraparound porch. This property is special - it's inviting for families, girls getaways, romantic getaways, retreats, really for any occasion. It is very expensive but is also full of value so you don't resent shelling out the cash you do (of course, for this stay it was on the house), which isn't always true at other high end resorts.

For locals and tourists, highly recommend this resort...and if staying overnight isn't in your budget definitely stop by for a meal or cocktails on the porch. Thanks Cavallo Point for treating us so well! We'll be singing your praises to everyone we know!!

  • Stayed: February 2014, travelled as a couple
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Thank heathweb78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CavalloGM, General Manager at Cavallo Point, responded to this reviewResponded 28 February 2014

Dear Valued Guest,

Thank you for your kind compliments!

We hope to welcome you back very soon in the near future.

Best regards,

Euan Taylor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

The spa was fantastic. The amenities were wonderful. The masseuse I had - Leone was exceptional. The only downside was the 2 major parties meeting up there for a special occasion (bachlorette party and 40th birthday). While most people understand their excitement they were not exactly quiet. There is not enough space on the property to find yourself a quiet place with that kind of commotion.

  • Stayed: January 2014, travelled solo
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1  Thank J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CavalloGM, General Manager at Cavallo Point, responded to this reviewResponded 31 January 2014

Dear Valued Guest,

Thank you for your post regarding your visit to our Healing Arts Center & Spa.

We hope you welcome back very soon!

Best regards,

Euan Taylor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

Stayed here for a second time. First visit was for our 30th wedding anniversary in September - I got an E-Mail invite to all Military Vets and active Military members for $175.00 per night discount in Jan/Feb- Faxed a copy of my D.D.214 (Discharge Papers) and the deal was honored- Actually reserved two rooms for that rate- One for ourselves and one for my Daughter's Family- Queen Suites Golden gate Views -
The accomodations are FIRST CLASS all the way- Rooms are VERY well appointed and no attention to detail is missed. This is a "Top Shelf Resort"- When we stayed in Sept. it was opening weekend for the America's Cup Races and our room was over $600.00 per night.This was an unbelievable deal for $175.00 per night. Had dinner at Murray Circle (On the Property) and the food above average, well presented (albeit a bit pricey) and the service was what we expected. (Above Average)- We brought our 3 yr old Grand-daughter and they were VERY attentive to her needs. Portions were adequate and since there are small refrigerators in the suites, the left overs were great the next day-
The property Staff, goes out of their way to make your stay what it should be. Every need was taken care of. The huge property affords beautiful walks and the Serinity Pool is perfect for morning coffee. If you can afford the prices for a weekend, this is perfect for get-away's. We live in Napa and it is our little get away to the "City" without having tom actually cross the bridge. A $16.00 Taxi ride takes you to the Marina District for a great dinner at A-16 pizza on Chestnut Ave. No parking issues - tolls or DUI worries- Do yourself and spouse a favor and Splurge for a wknd- You won't regret it.

Room Tip: Golden Gate View Rooms - 5 Star**
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  • Stayed: January 2014, travelled as a couple
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Thank BrianNapaCa_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CavalloGM, General Manager at Cavallo Point, responded to this reviewResponded 31 January 2014

Dear Valued Guest,

Thank you for your post. We sincerely appreciate you sharing your stay experience and hope to welcome you back in the near future!

Best regards,

Euan Taylor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

We had a not-great experience several years ago trying to make a reservation here, but the staff were just too cool, too occupied with themselves to actually get the job done. What a contrast to my two recent experiences (one with foggier weather and one with complete sunshine)! This summer my spouse's firm organized an informal conference there, drawing folks mostly from the West--SF, Silicon Valley, LA, Utah, etc. It's a group that meets annually at Smoke Tree Ranch in Palm Springs, so has high expectations. And everyone was in love. I think the Golden Gate Bridge view is key, but lots brought their dogs (and isn't everyone happier when the dog is around?). The food and wine were fabulous.

The spouse and I just got back from a second visit, for our anniversary, and again, it was great. Rodeo Beach before the crowds descend, a nice walk with dog up and around the borders of the property, a quick visit to Sausalito (though why would you leave this oasis). Our dinner at Murray Circle was among the best this year (and we're East Bay foodies). Good sleep, good food, good hikes, good dog--what more could you want?

Stayed: January 2014, travelled as a couple
1  Thank makennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CavalloGM, General Manager at Cavallo Point, responded to this reviewResponded 24 January 2014

Dear Valued Guest,

Thank you for your complimentary post-I am so happy to hear that your conference and anniversary went well.

We hope to welcome you back very soon!

Best regards,

Euan Taylor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

Love this hotel - Had a great room very large with a fire place, large jacuzzi bath tube and a view of the Golden Gate Bridge. We had so much fun at dinner we decided to have a Staycation and enjoyed our room very much. So close to the city with Marin county at your finger tips.

  • Stayed: November 2013, travelled as a couple
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Thank Isa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CavalloGM, General Manager at Cavallo Point, responded to this reviewResponded 24 January 2014

Dear Valued Guest,

Thank you for your kind compliments!

Please do come visit us again soon.

Best regards,

Euan Taylor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

We were here 30 December 2013 to 1 January 2014.
First room was Historic Two-Bedroom Suites. Large , spacious and nicely.
The only thing that was the drawback was that we were three adults and a child , which meant that one of the adults had to lie on the sofa bed because the queen bed was too small for two adults who do not know each other .
The sofa bed was extremely uncomfortable , slept very poorly in it! For thin mattress to sleep comfortably.

But the bathroom was like a dream , great, fine with everything you need. The shower was great nice and the tub a dream. Here, they have invested a lot of money.

What was missing was somewhere to eat in the room, if you had bought with you a breakfast or dinner. No micro or small kitchen. Feels like they want to you to eat in their restaurant, where everything is expensive and you get a small bit of food for too much money. Nothing fancy food for so much money ...

The service from hotel staff is really good, especially from those who clean , carrying bags and more ... I hope they get paid for their good service.

At the spa, it's very impersonal and the staff is more suspicious than friendly, I can not change clothes in Peace, it was the staff who would not let me be alone to dress on ... there is nowhere to get a private room to get dressed ... :(

Then we would switch room ( after we have received recommendations to change rooms because of the better view of the fireworks - Golden Gate view) but when the clock struck midnight and the fireworks began , we saw nothing .. when my husband and daughter went out and watched the fireworks were , it was not over the Golden Gate Bridge , but over the second bridge , and the view of the fireworks were the best where we lived before . We had not had to change rooms . : (
I told about this when we checked out but they said that none of the rooms had been fitted for the fireworks view but they said you have to go down to the pier. But that was not true : You saw the fireworks from Historic Two-Bedroom Suites. Needless to move room , pack up and down for no result.

The room which we changed to was the Contemporary Two Queens . Nothing to recommend for 3 adults and a child! Too small , poor cleaning , air mattress was really really bad to sleep on! Disappointing for the money!

Come here when there is better weather and warmer , perhaps by March onwards ? It was sad not to be able to use all the fine patios because it was not warm enough and sunny. During December and January , it is cloudy all morning and the sun disappears at 3 pm ..

Good to know; Expensive to eat in the dinning and bar area for family and expensive in hotellest stores!

Room Tip: Perhaps no family hotel, excellent if you are a couple without children. Not family friendly, in tho...
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  • Stayed: December 2013, travelled with family
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1  Thank sweden687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CavalloGM, General Manager at Cavallo Point, responded to this reviewResponded 20 January 2014

Dear Valued Guest,

Thank you for your feedback.

I'm sorry to hear that there were some service areas of your recent visit where we needed to improve and will make certain to discuss your comments in detail with my management team.

We do sincerely appreciate your compliments and would welcome the opportunity to have you visit us again in the near future.

Best regards,

Euan Taylor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cavallo Point

Address: 601 Murray Circle, Sausalito, CA 94965
Phone Number:
Region: United States > California > Marin County > Sausalito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Sausalito
#3 Family Hotel in Sausalito
#3 Romantic Hotel in Sausalito
Price Range: £341 - £637 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cavallo Point 4.5*
Number of rooms: 142
Official Description (provided by the hotel):
Set in an idyllic location on the San Francisco Bay at the foot of the Golden Gate Bridge, Cavallo Point offers unique historic and contemporary lodging options. Kid friendly and pet friendly, Cavallo Point offers a multitude of activities and services to choose from.The Healing Arts Center & Spa offers innovative spa treatments in a serene, tranquil setting. Filled with natural light and top-of-the line culinary equipment, the Cavallo Point Cooking School is an intimate place to taste, create and learn. Murray Circle Restaurant is one of Northern California's top culinary destinations. ... more   less 
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Also Known As:
Cavallo Point Sausalito
Cavallo Point Hotel Sausalito

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