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“Very Bad Customer Service”
Review of Plate Shop - CLOSED

Plate Shop
Price range: US$31 - US$50
Cuisines: American, Contemporary
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Reservations
Dining style: Casual Dining
Cross street: Johnson
Transit: Golden Gate Transit, 10, 70 and 80
Description: We are a small restaurant focusing on head to tail cooking, fresh local ingredients (including our backyard farm), premium spirits, and small production wines.
Reviewed 9 December 2012

Very disappointing evening last night, Saturday, December 8th.
The food was mediocre and the service was APPALLING. Someone from the staff took my unfinished cocktail I expressed my unhappiness to the waitress who in turns bring out someone else (he may have been the drink inspector) to get the EXACT amount of liquid libation that was taken off the table. He was bent over the table assessing the EXACT amount of what was taken by using another glass as a means of measurement. Our party of four marveled at the attention to detail and really enjoyed the spectacle of the absurdity, I mean, heaven forbid should they practice random acts of gratitude towards paying customers and bring them another drink! Water was poured for the two glasses at the front of the table but the two nearest the wall had to continually ask for water. The male server/busboy at our table would reach across the table to take away or bring dish instead of walking around to serve properly and nearly poked out the eyes of the guest with his elbow.
The steak was tough, the chicken dry, the roasted vegetables rubbery.
Management should bring in someone to teach staff the proper way of servicing clients.

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1  Thank ChristineStevenM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (17)
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1 - 5 of 17 reviews

Reviewed 25 November 2012

We went here on the recommendations of a local back in October.

A great restaurant with a local, seasonal menu and great service. They have also put as much effort into the cocktail menu which is quirky and fresh.

A great little place which deserves your custom.

Ate too much and left no room for coffee.

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Thank Mat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2012

There were 4 of us for brunch. Upon recommendation from waitress two of us ordered the fried chicken, one the burger and the other the cassoulet. When the food came out we both cut into our chicken only to find it completely raw in the middle...not pink...RAW. We told the waitress and she apologized profusely, claiming this had never happened before. No worries we thought. She said she would get us new dishes right away. She returned with our chicken only to find out that rather than making us completely new pieces of chicken, the kitchen staff simply put the cut in half chicken back into the deep fryer!! And returned it on the same plates as the raw chicken. Are you kidding me??? And the waitress was just dumbfounded as to why that wasn't acceptable to us. No offer to re-do the chicken properly or get us something else. No sign of the chef coming out to apologize. And it wasn't until we requested to see the manager that he showed up and was as dumbfounded as the waitress. Just a completely awful experience. Now I don't live in Sausalito but the couple we were with do live there. We travel there often and unfortunately Plate Shop is off the list. Mistakes in a kitchen happen all the time. I know, I've worked in food service. But not handling the situation properly is far worse than any food screw up. BTW...the cassoulet was very good!!

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1  Thank purpleravioli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2012

I liked everything about it. Awesome menu. Wine list. Ambiance. Staff. Customers... Just having a drink at the bar is wonderful.
They make amazing fresh fruit drinks...

Thank Marcus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2012

we had a large family party at the Plate Shop and the food was spectacular and the service was perfect, attentive but not fawning and well paced. We all shared a number of appetizers and then had entrees and dessert. The desserts were disappointing. The chocolate pot de creme was really just a pudding. Hunh. Plate Shop seemed very hip but was comfortable and welcoming for our family of un-stylish people.Those of us at our table who sat in the window all reported it was loud and hard to hear, but on the side of the table not in the window they had no problems hearing. Must be some sound bounce thing.

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Thank HoughtonMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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