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“Nice room, but very unfriendly staff!” 2 of 5 bubbles
Review of Sand Castle Inn

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Sand Castle Inn
Ranked #2 of 13 Hotels in Seaside
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice room, but very unfriendly staff!”
2 of 5 bubbles Reviewed 1 August 2013

The room 217 was clean but had a musty smell. Location is not exactly what you would expect when you hear the name "Sand Castle", because you have to get in the car to go to the beach.
Worst of all was the very unfriendly staff, e.g the WiFi didn't work during our entire stay and we reported this to the manager, but he only said "he knows about the problem, and someone would be working on it already". Really, after 4 days still not working, didn't seem to me that anyone was working on it.
Based on our experience I can not recommend this accommodation and I do not understand the #2 ranking???

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank PDieker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
    64
    101
    42
    15
    8
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
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English first
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 24 July 2013

We also chose this place because of the good reviews at the time, and were a bit disappointed. As other visitors lately, we also want to question the #2 ranking. If this place is the 2nd best in Seaside, how are the other places? Due to refurbishment(highly needed), the outdoor area looked like a construction sight. Wi-fi did not work in the rooms, only in the reception.

Stayed July 2013, travelled with family
Helpful?
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellevue, wa
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 15 July 2013

We picked the Sand Castle Inn because of its #2 rating, some positive reviews, and the # of complaints at the time about the #1 place (Embassy Suites). I REALLY have to question how a 2-star place got to be #2 in Seaside. My first on-site impression was ringing a bell and waiting outside, late at night to check in through a thin slot in a glass window; the pen would barely squeeze through the slot! Not very impressive. We rented 2 double-bed rooms. My room smelled of disinfectant, the bathroom door would not close properly and the safety lock on the door was gone (removed, not replaced). This seemed to be a one-man show behind the front desk. Same guy answered phone queries late at night and during the day, checked us in late (about 10:30pm) and was there working the breakfast in the morning. We didn't do the continental breakfast (looked OK for what it was), as we wanted something more substantive. Gallant effort involved no doubt, but no wonder our room was not maintained. With a small AAA discount the rooms were $165, $187 after taxes. That seems quite exorbitant for a mediocre motel at best. Again, #2 in Seaside - what the fuzz, Trip Advisor?!

  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank newtofiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calif.
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 7 July 2013

Stayed here 2 nights for a golf outing. The room was quiet, staff helpful, refrigerator and microwave in room and the queen bed was very firm. Their website advertises this room from $79.00 to $309 per night depending on the day of week and how far in advance you book the room. I paid $139 a night which is the going rate for similar types of rooms but would definitely NOT pay $300! The room is not worth that price, especially for the location. I stayed in a nicer place and area in Marina for the same price last year. I wasn't familiar with the town of Seaside so I gave it a try. If you're just looking for a place to sleep while visiting Monterey the Sand Castle will do but watch your room rate.

  • Stayed July 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Calif_Cheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 20 June 2013

Clean room, comfortable bed and friendly staff. The price for this hotel was very good. Location was excellent! Close to Carmel and Monterey too. Nice breakfast is included, they even had waffles! Good selection of breakfast items for any age. I would recommend this hotel to any traveler!

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cathleen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 6 June 2013

I booked a night at this motel as a cheap overnight on the way between LA and SF. Hey, I only needed a bed, so price was the only consideration. It was so pleasant and easy to get to that on the way back to LA I booked five nights!!!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter, Florida
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

Based on the price, I hadn't expected much, but obviously they have been remodeling recently. The granite tub enclosure and countertops were nice, and the room included a refrigerator. The make-your-own waffles at breakfast always win me over.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank schindlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sand Castle Inn

Property: Sand Castle Inn
Address: 1011 Auto Center Pkwy, Seaside, CA 93955-3614
Phone Number:
Region: United States > California > Monterey County > Seaside
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Seaside
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sand Castle Inn 2*
Number of rooms: 37
Official Description (provided by the hotel):
Our hotel is conveniently located in Seaside minutes from the beach and near all the major attractions Monterey offers. We are only a short drive to the Aquarium, CSUMB, Fisherman's Wharf, 17 mile drive, Pebble Beach, Cannery Row and Carmel. ... more   less 
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Also Known As:
Sand Castle Hotel Seaside

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