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Holiday Inn Express At Monterey Bay
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Reviews (567)
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236 - 241 of 567 reviews
Reviewed 5 August 2014

The holiday inn express rooms have been remodeled and are nice. The rooms open to the outside like an old motor inn. The rooms have a microwave and refridg. Great location near Monterey Bay. The rooms can be very noisy with traffic and people talking and kids running.

The front desk staff warm up after you stay a while, but can be fairly "cold" if you are just there a short time.

The rooms have been remodeled but the exterior still needs some work. In California, they have fake flowers in flower boxes and to top it off the flowers are covered in cobwebs (see photo.)

Overall the rooms are nice, tune out the noise and make sure you put on the safety lock on your door. Management needs to clean and update the exterior especially the plastic flowers.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank AllSeven7Continents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin448899, General Manager at Holiday Inn Express At Monterey Bay, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for staying with us at the Holiday Inn Express - Monterey Bay and taking the time out of your day to write us a review. We are glad that you enjoyed the room and the location! I am sorry the exterior was not to your liking.. We are actually working with architects now to remodel the exteriors you are referring too. If you do return to the area we hope you choose us again and I am certain you will like what we will have done to the hotel!! Thank you for your business!!!!

Sincerely,
Jon

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Reviewed 3 August 2014 via mobile

Two night stay in this motel - out of town and on a busy highway - don't expect a good nights sleep. Pool is small and poorly located - in the shade all afternoon! Breakfast made up for shortcomings though - my kids enjoyed the choice and we didn't need to go looking for food.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 42ASimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin448899, Front Office Manager at Holiday Inn Express At Monterey Bay, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for staying with us and thank your for your review! We are glad that you enjoyed the breakfast buffet and i hope the pancake machine!! Our pool is maintained several times a day and is in the shade half the day.. the other half it enjoys the sunshine! We hope that the next time you are in town you choose us again ...we can put you on the lake side away from any traffic you might here.

Thank you again!!
Sincerely,
Jon

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Reviewed 3 August 2014

I'm writing this review at 12:00AM because I cannot sleep due to the noise. Doors are on the exterior surrounded by parking lots. People arriving all hours slamming car doors, beeping their door locks, then walking to their rooms without a care in the world about how noisy they are. The room is small and old and I cannot believe they charge $200+ a night for this. We just left a beautiful resort in San Diego and it was only $40 more per night. We are checking out early and going elsewhere.

I can say that the staff are very nice and helpful.

Room Tip: Stay somewhere else
  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank envirogal2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin448899, General Manager at Holiday Inn Express At Monterey Bay, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for taking the time to write a review even if it was because you can not sleep. I am sorry that you found the hotel too noisy. Most guests do not find it to be an issue by some do,..I am sorry that the noise kept you awake!! We do offer a lake side that most find more quite. Our rates are seasonally driven so in the summer there is great demand for rooms on Monterey which affects the pricing.. I hope where you do end up that you enjoy your stay more. Thank you for staying with us...we really do appreciate the business!

Sincerely,
Jonathan

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Reviewed 3 August 2014

The staff were very helpful when we asked to have a room at the back of the hotel ( the front is very noisy as near 2 main roads) Excellent free buffet breakfast with hot and cold choices, nice pool. Easy parking.

Room Tip: Ask for a room at the back of the hotel.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin448899, General Manager at Holiday Inn Express At Monterey Bay, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for taking the time to write a review! We are so glad that you enjoyed our stay and our complimentary hot breakfast! We are glad that your found the lake side to be a better fit for you! It definitely has great views of Monterey and the lake! On behalf of the entire staff here at the Holiday Inn Express - Monterey Bay we thank you for your business and hope you choose us again the next time you are in town!

Sincerely,
Jon

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Reviewed 29 July 2014

We were traveling the Pacific Coast Highway headed to San Francisco when we decided to stop for the night a little south of this motel. It was July 4 and the other hotel we stopped at was full and others in the area were not desirable at all. We continued on our way. After 10 PM, we happened upon this Holiday Inn. They had a room available and we felt blessed to find one that late at night. May I also mention that the young lady who checked us in was delightful and friendly.

No matter how tired we were, that would not have excused a bad room. We found this room to be both clean and comfortable. It was situated across from the morning breakfast room, which was very nice. Breakfast was wonderful! There were both hot and cold options and items were restocked quickly.

If I were in the area again, I would not think twice about staying at the Holiday Inn Express.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Melody86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin448899, General Manager at Holiday Inn Express At Monterey Bay, responded to this reviewResponded 31 July 2014

Awesome! Thank your for taking the time to review our hotel! I am so glad that you enjoyed your stay with us and we met your expectations! I am pretty sure I know who you are referring to at the front desk as well! I will pass along your review to her and the entire staff here at the Holiday Inn Express - Monterey Bay! If you or someone you know are ever in our area we hope you choose us to stay with! We would love to host you!

Sincerely,
Jonathan

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