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“Needs improvement”

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Embassy Suites by Hilton Hotel Monterey Bay - Seaside
Ranked #1 of 13 Hotels in Seaside
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Needs improvement”
Reviewed 11 November 2013 via mobile

The hotel itself is dated and in need of a refresh. The staff were very pleasant.
We're Hilton Honors members, and we chose Hilton as we know we can usually expect a certain standard in their hotel rooms. Sometimes we pay a little more, but we're ok with it when the rooms live up to the expectations.
Unfortunately this property was a dud. Enough so that I sent a message to Hilton's customer service center.
Our room had frayed carpet, broken chairs, a broken doorknob, and a tired bathroom. It was very disappointing.
Breakfast was typical for ES, as was the manager's reception.
Next time we head down to Monterey, we'll beak loose from the Hilton chain and either spend the money on what we know will be nice, or we'll go cheaper and then feel like we get what we paid for. I wouldn't recommend staying here. Not at the rates they're charging.....

Stayed November 2013, travelled with family
Helpful?
2 Thank WaOz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Bonney Lake, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

Great stay as always. A bit of trouble with heating in the room which never got fixed. Got extra blankets for the 2nd night. $10/night parking fee was new for us and tough to accept. Especially since the parking lot is wide opena nd parking is not impacted.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Ata A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, 18 November 2013
Dear Embassy Suites Guest,
We appreciate your feedback from your recent stay with us. We apologize that the heater never got fixed during your stay. I have informed my engineering department and it has been addressed. In regards to the parking fee, it is in place to improve the parking grounds and to monitor all vehicles parked on our property. Thank you again for your comments as we strive to improve all of our guest experience and we look forward to your next visit when you return to the area.

Sincerely,
Paul A.
Guest Service Manager
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Park City, UT, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 November 2013

The Embassy Suites is a very nice medium quality hotel. The rooms are spacious and clean. The hotel offers free wi fi in the rooms. The desks in the rooms could be updated to offer more than one plug. I have seen many hotels that are going to some sort of power bar with multiple plugs and USB ports that will allow guests to recharge multiple electronic devices. As it is, you need to search around the room to find some extra plugs. The fitness center could be much improved by adding just a few inexpensive things like some attachments for the multi-station machine. For fitness junkies, there were baskets for ear buds but in three visits, I never saw any ear buds. Luckily I have my own. The hotel charges $10 for parking. Less than the $24 at the Marriott downtown, but $10 for parking in Seaside? The breakfast is pretty good. I stopped by the evening "reception" the first night. Basically chips, salsa, and cheap wine & beer. I did not bother to go back. All in all, it is a decent hotel. The rooms are clean, well-maintained and quiet. The staff is very friendly and efficient. I would stay again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert M. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, 14 November 2013
Dear Embassy Suites Guest,
We appreciate your feedback from your recent stay with us as we look for opportunities to enhance our guests experience. We will certainly take into consideration regarding the lack of power bars and USB ports in our suites. We apologize for the lack of ear buds in the fitness. In regards to the parking fee of $10.00, it is to improve our parking grounds and to monitor all vehicles parked in our property. We thank you again for your comments and we will definitely share with the staff that they were friendly and efficient. We look forward to your next visit when you return to the Embassy Suites Monterey Bay.

Sincerely,
Paul A.
Guest Service Manager
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Elk Grove, United States
1 review
Reviewed 9 November 2013

We thoroughly enjoyed our stay here during our honeymoon. Our suite was cozy and very clean. Staff were very helpful and knowledgable about the area. Breakfast has a surprising amount of options, which was really nice. Check out was so easy and simple. We really enjoyed our home away from home.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, 14 November 2013
Dear Embassy Suites Guest,
Thank you for taking the time to share your experience. We are glad that you enjoyed the cozy and clean suite and the breakfast. We will share with the staff that they were friendly and knowledgeable about the area. We look forward to your next visit to your home away from home in the near future.

Sincerely,
Paul A.
Guest Service Manager
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Oregon House, United States
1 review
Reviewed 7 November 2013

I stayed here one night on a business trip. The staff were very accommodating. Breakfast was excellent! The free happy hour was excellent also. The rooms are spacious. I would definitely stay here again, hopefully next time with the family. We love Monterey, the aquarium, the wharf, the whales, etc. I think my family would enjoy staying at this hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sondra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, 18 November 2013
Dear Embassy Suites Guest,
Thank you for your feedback from your recent stay with us. We are glad that you enjoyed breakfast, happy hour, and our spacious accommodations. I will certainly share with the staff that they were accommodating. We look forward to your next stay hopefully with your family to enjoy the local attractions and our hotel.

Sincerely,
Paul A.
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2013

On October 26, 2013 I stayed at the Embassy Suites located in Sea Side California (Comfirmation Number 82561899). The Stay was fine until 3 am when a fire alarm was activated and the entire hotel was forced to be evacuate the property. During the evacuation no hotel staff was around to answer and questions or address any concerns. At the conclusion of the stay Hotel staff still didn’t address any concerns or the events that occurred at 3 am in the morning. I have stayed at many Embassy suites on several occasions. It appears that Embassy in Sea Side has several training issues that should be addressed. The customer services, appears is the main concern. I choose to stay at Embassy Suite hotel because I felt it is a class hotel. Unfortunately I will have to take my business some were else. I frequently stay in the Monterey area several times a year. I’m a member of several social media website and cant recommend the Sea Side property.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, 17 December 2013
Dear John C., We are very sorry that you experienced disruption due to an early morning fire alarm and such disappointing service on your recent stay with us. To hear our service did not meet expectation is quite embarassing and is simply unacceptable. Please be assured that we have addressed your feedback with our staff since your review was posted. Thank you for taking the time to share your review of Embassy Suites Seaside. We hope you will allow us the opportunity to change your mind about our hotel by staying with us again on your next trip to the beautiful Monterey Peninsula.
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Bothell, United States
1 review
Reviewed 4 November 2013

Exceeded expectations AND has a great view of Monterey Bay. Highly recommend. Staff was extremely pleasant upon arrival, evening social was well stocked and made-to-order complimentary breakfast was icing on the cake.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, 18 November 2013
Dear Embassy Suites Guest,
We are delighted to hear that we exceeded your expectations and that you enjoyed the evening social, made to order complimentary breakfast and the view of the Monterey Bay. I will certainly share with the staff that they were extremely pleasant upon arrival. We thank you for sharing your review and we hope to have you back in the near future.

Sincerely,
Paul A.
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Monterey Bay - Seaside

Property: Embassy Suites by Hilton Hotel Monterey Bay - Seaside
Address: 1441 Canyon Del Rey Blvd, Seaside, CA 93955-4729
Phone Number:
Region: United States > California > Monterey County > Seaside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Seaside
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Monterey Bay - Seaside 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Scenically located just two blocks from the beachfront in stunning Seaside, California, this Embassy Suites Monterey Bay – Seaside hotel offers spectacular bay views as well as fine accommodation options. Choose from an array of attractions on the doorstop of this stunning hotel; from hiking and butterfly watching to kayaking or surfing, you need never have a dull moment when you join us in Monterey Bay. Guests of this Monterey Bay - Seaside hotel choose from 225 stylish hotel suites, each offering a range of modern amenities such as high-speed wireless internet access, two remote control televisions and a wet bar. ... more   less 
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Also Known As:
Embassy Suites Seaside
Seaside Embassy Suites

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