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“Nice room, lots of kids running around”

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Embassy Suites by Hilton Hotel Monterey Bay - Seaside
Ranked #2 of 13 Hotels in Seaside
Reviewed 3 December 2013

We stayed at the Embassy Suites in Seaside next to Monterey for three nights over Thanksgiving. My wife and I have stayed at many Embassy Suites over the years while traveling around the western US with two kids. I think we are about done because the kids are now college age and don't like the pull out sofa and rollaway bed.

This hotel is probably the tallest building on Monterey Bay, easily seen from a distance. We had a room on the 9th floor with a good view of Monterey looking west. The room was nicely done but there were a few irritants.

There are only three elevators for 12 floors. Several minute waits were common and in the mornings an elevator going down would open on the 9th floor and already be full of people and suitcases.

The breakfast area was crowded, with small children darting in and out. I wonder how often they trip an adult carrying a full food tray. The line for omelets was always about 15 minutes long so we ate the scrambled eggs from the food bins instead. Adequate but not great.

Insulation in the room was not top notch. On our last of three nights we were kept awake throughout the night by the crying of a child I would estimate to be about 4 years old next door. Seems like the parents would just let the kid cry for 5 or 10 minutes. This happened at midnight, 2 am and 3 am. I finally had to call down to ask the desk to call that room and see if everything was alright.

We asked for a rollaway bed when we arrived and were told that since the hotel was full, none was available. The next morning we asked again at the desk. A few minutes later some woman called and said "what is your first name?" I said "who is this" and she said she was so and so from the front desk and had found a sticker saying room *** needed something but she was not sure what. After I again requested a rollaway bed she said she would check.

That night when we returned to our room, no rollaway bed. We assumed they were all still in use as the hotel was full and with many kids over the holiday. But to be safe my wife called down to the desk and was told "why yes, we do have a rollaway bed." About 15 minutes later it arrived and our son was more comfortable that night. It goes to show that just because you make a request it does not mean they keep you in mind.

All in all, the hotel is in a nice area. I recommend a small seafood restaurant called The Fish Wife, a few blocks away on Fremont Street. The view is nice from the higher floors and you are about 3 blocks from the bay and a short drive to Fisherman's Wharf and the aquarium.

Room Tip: Higher up for less street noise. Ask for a room facing Fisherman's Wharf in the distance.
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  • Stayed: November 2013, travelled with family
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1  Thank tropicaldiver2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,218 - 1,224 of 1,809 reviews

Reviewed 2 December 2013

Excellent service, comfortable and clean room. The conference and workshop areas were kept well and there was plenty of fresh water available. Very conveniently located. Easy to get to fisherman's warf, 17 mile drive, and farmer's market. Plenty of places to eat right next to hotel, restaurant or fast food. But the free breakfast in the lobby was sufficient for a hot meal and quality food. Would not doubt staying here a second time. Excellent for a vacation away or for business. Didn't rate the spa because I didn't use it. Enjoy!!

Room Tip: I had room 520. It was a corner room that had two picture windows. One facing the lagoon and one t...
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  • Stayed: November 2013, travelled on business
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Thank LadySamms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

We have stayed at this hotel several times in the past couple of years and always find it to be clean comfortable and accommodating. It is by far one of the best in the Monterey area. It's clean, comfortable, quiet and easy to get to.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Gene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

Overall, the stay was pleasant. Clean room, nicely appointed. The only downside for us was the complementary breakfas was a big disappointment. The buffet scrambled eggs and potatoes were cold, not warm but cold. My grandson loved the indoor pool & spa...he had a great time!

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Wanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

This location is ideal for those who like to walk or bike. The Bike path is right across the street and lead to waterfront and beyond. Also great value for price. Park at hotel walk to Downtown no need to move your car

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Ronald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded 3 December 2013

Dear Embassy Suites Guest,
Thank you for your feedback about our hotel. We are glad that our location was a highlight of your stay and that it was a great value. Thank you again for your comments and we look forward to your next visit when you return to the area.

Sincerely,
Paul A.
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

You can hear every car drive by, every horn, and even people talking on the street from inside the room at night.
The bathroom has mold in the shower.
There is a coffee maker but no coffee.
The pay per view did not work in our room.
the staff are the only saving quality here - they were all great.
As a Hilton member this was a let down - and we won't stay in an Embassy Suites again after this.

  • Stayed: November 2013, travelled with family
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Thank G J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded 3 December 2013

Dear Embassy Suites Guest,
Thank you for taking the time to review our property and for selecting our hotel when staying in the area. As a Hilton Honors member we strive to make your experience the best possible and we apologize that we have failed to meet your expectations. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work to improve our on-property experience. We hope you will give us another try so we may demonstrate our commitment to your loyalty to the Hilton Brand.

Sincerely,
Paul A.
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

Paul Apilado, guest services manager, took great care to ensure all our needs/requests were met. The hot tub needs valves put back into the jets. $10 parking fee is a ripoff since there's no gated entrance. Told there was a security guard at night. This is a resort area and breakfast ends a 9am - other Embassy Suites we've stayed in bkf goes till 9:30am.

Room Tip: corner suites are a bit bigger but it's wasted space at the entrance to room.
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  • Stayed: November 2013, travelled as a couple
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    • Location
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    • Cleanliness
    • Service
Thank dlpa2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul A, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded 3 December 2013

Dear Embassy Suites Guest,
I am so glad that I was able to take care of all your needs and requests. We have taken into consideration your feedback as we work to improve our hotel and guest experience. Thank you for your comments and we look forward to your next visit to the Monterey area.

Sincerely,
Paul A.
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Monterey Bay - Seaside

Address: 1441 Canyon Del Rey Blvd, Seaside, CA 93955-4729
Phone Number:
Region: United States > California > Monterey County > Seaside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Seaside
Price Range: £141 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Monterey Bay - Seaside 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Scenically located just two blocks from the beachfront in stunning Seaside, California, this Embassy Suites Monterey Bay – Seaside hotel offers spectacular bay views as well as fine accommodation options. Choose from an array of attractions on the doorstop of this stunning hotel; from hiking and butterfly watching to kayaking or surfing, you need never have a dull moment when you join us in Monterey Bay. Guests of this Monterey Bay - Seaside hotel choose from 225 stylish hotel suites, each offering a range of modern amenities such as high-speed wireless internet access, two remote control televisions and a wet bar. ... more   less 
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Also Known As:
Embassy Suites Seaside
Seaside Embassy Suites

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