From a physical appearance viewpoint, this is a nice property.
I have to say that they're registering ration process was a complete disaster for us. We booked one room on Friday evening and four on Saturday for our wedding party.
I called on Friday evening to confirm that our room would be available on Saturday morning so we would have a place to get ready before the wedding. The front office clerk confirmed that our room was available and gave us the room number.
When we checked in on Saturday we went into the room and there were someone else's belongings in the room so it had already been registered to someone else. Then the front desk took about 25 minutes to find us another room. Which made us late for the pictures at our son's wedding.
I instructed them that I was going to pay for my sisters room which was one of the four rooms that we booked. A few days later I my sister contacted me that they ( hotel) had charged my sister for the room instead of me. So I had to call hotel tell to fix that problem .
I also had to call the hotel to get a credit for a room on Friday night because they checked us into a room that was already occupied. While this happened one of the front desk clerks was apologized to us and the other front desk clerk told him to stop apologizing to us. For all of her problems they caused us, especially being late for the pictures for our son's wedding I found the front desk staff to be not apologetic at all.
I booked one of the rooms using best Western reward points.
Today I discovered that I was still charged $26 for this room even though according to the best Western rewards program it was sent post to be free.
Again, I had to call the hotel three times to talk to a manager to finally get a copy of this bill and find out what the charge was for.
And I had to email and call him back to tell him that it that again it was not correct.
I have had to call this hotel at least nine or 10 times to straighten out all of the errors that they made during our stay.
I can put property is physically I tractive in the breakfast was good but I found their front office procedures to be an utter disaster.
- Official Description (provided by the hotel):
- Offering guests an affordable luxurious experience, the boutique hotel strives to provide a comfortable stay for business and leisure travelers alike. Centrally located between Los Angeles and Santa Barbara, this green property is minutes away from the Ronald Reagan Presidential Library & Museum, Moorpark College & America’s Teaching Zoo, California Lutheran University, Farmers Insurance and various golf courses. Start your day with a delicious omelet from our complimentary hot breakfast; spend the day exploring the local shops, parks or golf courses and come home to relax in the swimming pool or cozy fireplace in the lobby before spending an evening in our deluxe guest rooms or luxury suites. Guests can enjoy the complimentary wine reception (Monday thru Thursday) or visit the Elephant Bar next door. Event and meeting space, from weddings to conferences/seminars, available with menu options catering to every taste bud. ... more less
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- Also Known As:
- Best Western Plus Posada Royale Hotel And Suites, Simi Valley
- Best Western Simi Valley
- Simi Valley Best Western