I am a 2 1/2 year regular customer of the Valley Harvest Inn. I am writing to unfortunately express a complaint, and to also express an appreciation.
My complaint involves my dealings with Lisa a couple of weeks ago. She billed me a rate of $2.00 higher, which is not signifigant in its amount, but she neglected to inform me. Later, when I tried to reserve a room for last weekend, Lisa told me they were booked for a wedding party. While I understand the reason, Lisa's attitude was offensively snide and inappropriate. I've since talked with people who did get a room subsequent to my denial.
Last weekend, I stayed at the Soledad Motel 8 and can tell you that the Valley Harvest Inn has much cleaner rooms, primarily due to the conscientious work of the head housekeeper Diana. Also, Sabrina provides much better customer support and is readily available. The Motel 8 is cheaper, but the better conditions at the Valley Harvest are worth the difference.
I hope you can address Lisa's indiscretions, and trust you laud your hard working staff.
- Official Description (provided by the hotel):
- Welcome to the Valley Harvest Inn, located in Soledad, CA, the heart of the Salinas Valley and Monterey County wine country. Close to Pinnacles National Monument, Mission Soledad, and Monterey Bay, the Valley Harvest Inn motel and restaurant is the perfect stop for travellers, outdoor enthusiasts, and wine tasters. ... more less
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- Also Known As:
- Valley Harvest Hotel Soledad