This inn is run just like a hotel. It lacks that personal touch I expect from a B&B. The receptionist is young and she tries to please, but the demands are too much for one person. She works the front desk, takes reservations, responds to complaints, supervises housekeeping, and even serves the food for breakfast. She is so harried, she cannot remember the orders for breakfast and even spilled my orange juice this morning as she was serving. My heart really goes out to her so I just overlooked the fact that she couldn't remember my order and never informed us that there is a little wine happy-hour in the evening. I did start to feel a bit more neglected when our room received no housekeeping services on the second day. But the final straw for me was when we requested a late checkout because we were catching a red eye flight out of LAX and the owner refused to accommodate us because it would cause a challenge for housekeeping. How ironic! I shared my disappointment about the lack of customer support and was told it was the owner's direct decision not to honor our request so it was clear it was not the receptionist's call.
Despite its rank as the #1 B&B in Solvang, I would not recommend this inn to my friends and I would not stay here again. The message we clearly received was they are too big/busy for that personal touch and not so much because of customer load as the owner's unwillingness to provide support to both her staff and in our case, her guests.
- Official Description (provided by the hotel):
- European elegance, exquisite wine country cuisine, award winning wines, and legendary service. Mirabelle Inn offers 12 newly renovated guest rooms, fireplaces, luxurious amenities, and concierge services. Allow our concierge and resident sommelier to book your wine tasting tours, and assist you with your travel plans. Hotel rates include full breakfast, complimentary bottle of wine in room, and premium DirecTV channels. First & Oak, the restaurant at the Mirabelle Inn, is open for dinner to the public Monday through Sunday 5:30-9:00p.m. Chef Steven Snook offers an array of beautifully plated small dishes allowing you the opportunity to create your own tasting menu. Chef Steven has played major roles in Gordon Ramsay's 3 & 2 Michelin Star restaurants. Small plates range from $9-20. First & Oak is a must try for foodies. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Ebookers, Hotels.com, TripOnline SA, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Mirabelle Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mirabelle Hotel Solvang