We pre-booked a luxury wine tour through the Wine Valley Inn. We received confirmation via email and upon check in, but when Saturday rolled around....no limo!! Francis was working the front desk (alone) and after many, many phone calls ( it was obvious) that a private wine tour on a beautiful Saturday in Solvang was out of the question. Francis did not give up and eventually was able to find us a driver with a mini-van. (no limo, no picnic lunch and we paid for our own tastings, but a driver just the same!!)
We were disappointed and upset but really there was no other choice. This mistake was most unfortunate, but honestly, could happen anywhere. What sets the Wine Valley Inn apart from other properties was the handling of the situation. Francis was excellent and although the general manager was not present, Francis made sure that she was well aware of the situation.
Before we left the hotel, the price of the wine tour was removed from our bill and other adjustments were made. We were contacted by the general manager 1 day after our return home and further adjustments were made; as well as a gift certificate issued for a free upgrade next time in Solvang!! The staff could not have been nicer or more helpful and we will return to the Wine Valley Inn next time in wine country.
The hotel offers great outdoor areas and a wonderful buffet breakfast.
- Official Description (provided by the hotel):
- Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more less
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- Also Known As:
- Wine Valley Inn And Cottages - a Broughton Hotel
- Wine Valley Inn Solvang