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“big problem...great customer service”

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Wine Valley Inn & Cottages
Ranked #4 of 10 Hotels in Solvang
chicago
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“big problem...great customer service”
Reviewed 3 May 2012

We pre-booked a luxury wine tour through the Wine Valley Inn. We received confirmation via email and upon check in, but when Saturday rolled around....no limo!! Francis was working the front desk (alone) and after many, many phone calls ( it was obvious) that a private wine tour on a beautiful Saturday in Solvang was out of the question. Francis did not give up and eventually was able to find us a driver with a mini-van. (no limo, no picnic lunch and we paid for our own tastings, but a driver just the same!!)
We were disappointed and upset but really there was no other choice. This mistake was most unfortunate, but honestly, could happen anywhere. What sets the Wine Valley Inn apart from other properties was the handling of the situation. Francis was excellent and although the general manager was not present, Francis made sure that she was well aware of the situation.
Before we left the hotel, the price of the wine tour was removed from our bill and other adjustments were made. We were contacted by the general manager 1 day after our return home and further adjustments were made; as well as a gift certificate issued for a free upgrade next time in Solvang!! The staff could not have been nicer or more helpful and we will return to the Wine Valley Inn next time in wine country.
The hotel offers great outdoor areas and a wonderful buffet breakfast.

  • Stayed March 2012, travelled with friends
    • Value
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Helpful?
2 Thank frostydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (327)
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English first
Danville, California
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 April 2012

This was our 2nd stay at the wine valley inn (we came with a group) and the rooms were about the same but the service was worse, and this was on many levels. The hotel is in a great location, walking distance to everything in Solvang, the rooms are hit or miss, but overall nice. The entire hotel is quite quirky with weird stairways, it seemed everyone in the group had issues with bright lights outside the hotel windows, making sleeping awkward (waking up un sure of the time). The hotel is also in desperate need of repair (ie. dry rot, chipping paint etc). All this being said it was the service that will make me question a 3rd stay. Our room was lacking an ironing board which we requested and never received (we borrowed from a friend in another room), the gal at the front desk misquoted a taxi fair by almost 200% which we of course didn't realize until we reached our distination, and lastly the woman pouring wine during the wine and cheese our was incredible, she knew nothing about wine even stating to one guest "I know it comes in a pretty bottle" but worse she was rude, she stormed out to us when we were on the patio enjoying a bottle of our own wine reprimanding us that she would be charging us a corkage fee. She reprimanded us like a mother to a young child, mind you she did nothing to deserve a corkage fee (she didn't open it or provide the glasses) nor did it state anywhere that a corkage was applicable. In all fairness we got a discount for the troubles with the cab fair as they realized it was their mistake but overall this didn't make up for some of the other short comings.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kfitzy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wine valley inn, General Manager at Wine Valley Inn & Cottages, responded to this review, 2 May 2012
Dear kfitzy7,
Thank you for taking the time to share your experience, I am sorry to learn you did not have the same experience most of our guests do and will work with our team to ensure the maintenance and customer service issues are addressed and resolved immediately. I would like to speak to you personally regarding the details of your stay so please contact me at your convenience at 805-688-2111; I look forward to hearing from you.
Sandra Hallmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport Beach, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 April 2012

Breakfast was the best aspect of our stay. Usually, in my opinion, hotel buffet breakfasts are mediocre at best with dry, overcooked imitation scrambled eggs & limp bacon. Wine Valley Inn's buffet featured hash browns, sausage patties, & fluffy scrambled eggs - all perfectly cooked. They also offered the usual Continental Breakfast fare, such as healthy cereals, breads, pastries, fruit, yogurt & juices.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorrisworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clarita, California
Level Contributor
231 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 21 April 2012

First, I want to say that I've stayed at the Wine Valley Inn several times before and, if reviewed at that time, would have given it four (loft suite) or five (cottage) stars. We love this property and the friendly people who work there! And the location is great! It's off the main street, so you're not hearing traffic all night.
This trip we had a great "Living Social Deal" so were booked into a "Deluxe king" room in the clock tower area. Not impressed. The room was long and narrow. The bathroom seemed like an afterthought. It had a nice long shower, but when you sat on the toilet, your knees were up against the shower curtain. The sink was outside the bathroom, next to the bed! There was no bathroom counter on which to place toiletries, nor was there a nightstand on that side of the bed. Shortly before we were to leave, the bathroom electricity apparently blew a fuse or tripped a circuit, because neither the fan nor the light worked after that.
We were on the second floor (overlooking the parking lot), so fortunately we were able to open the window because the air conditioner blew really cold air. The fireplace was nice. It could be set with a remote to either give you "mood" flames (which don't heat up the room) or flames providing heat. Nice touch.
The bed was comfortable. The honor bar extensive and reasonably priced (chips, nuts, wine soft drinks, water), for those who like that kind of thing (we don't ever use the honor bar).
Our room had a little refrigerator and a room safe..always a nice touch. And free wifi!
There was a wine, crackers and cheese reception in the evening and a breakfast buffet in the morning. It is not your usual continental breakfast...much better. It included local pastries (life is good!), bread for toast, waffles, scrambled eggs, sausage, hash browns, assorted cereals, fresh fruits and beverages.
In the "living room" area between the lobby and the breakfast room there are two computers for use by guests. A nice touch for those who don't travel with their own computers.
We'll be back! I just think we'll avoid the clock tower rooms.

Room Tip: If available, the cottages are really the best!
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Stayed April 2012, travelled as a couple
Helpful?
1 Thank travelingrandma91355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2012

My husband and I came up for 2 nights. The hotel was very cute and definitely added to the charm of Solvang. We decided to stay at the Wine Valley Inn because of the different rooms, and it was dog friendly. The staff was pleasant and very nice. The first night we stayed in the loft suite, but due to an issue with the air conditioning, we moved into a cottage suite the next night. The wine reception from 5-7pm was a nice touch, and it was nice to relax after a day of shopping and sweets. The staff even offered to watch our pup while we walked around the town. I would definitely stay here again!

  • Stayed April 2012
    • Value
    • Location
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Helpful?
Thank digitalmunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach
Level Contributor
226 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 17 April 2012

Wife and I stayed here for an overnighter through a "living social" deal. We thought it gave good value for the money....the staff is very friendly and accomodating. We arrived around 2pm and our room was ready. It was on the third floor so lots of stairs, an elevator will take you to second floor but have to take steps up to third floor. Our room was clean and unique as hotel rooms go. It looks like they built rooms in awkward areas because the room has two levels with a step down to bedroom area. Nice fireplace with 2 hour firelog to use was nice, but the only way to heat the room was that, or the air conditioner in wall using the heat strip on it, and as the walls are as you've most likely read by now are "paper thin".....all night long you hear air conditioners all around your room kicking on and off heating/cooling the rooms. Ear plug will help, but with no central heating/air it is noisy. We did hear the conversations in the next room clearly. Wine social in evening is nice, and breakfast is quite adiquate provided in morning. Lots to walk around as see/shop/wine taste around town....very good location.

Room Tip: Pet friendly you'll see lots of furkids
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  • Stayed April 2012, travelled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kenneth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2012

Had a great stay here. Two nights in a third floor room. it was clean, it was spacious and it was pet-friendly. In fact, we found much of the town to be very pet-friendly. (Just ask, before you drag the pup into their tasting room.)

If you are coming to this hotel for it's free breakfast. Don't. You will be disappointed. But that is it's only downside. They try, but it seems they would be better off just offering a Continental Breakfast, what with all the bakeries in the town of Solvang. The eggs, sausage, and hash browns are sad looking and flavorless. A tray full of Croissants, Aebleskivers, and Danishes, jams and spreads, maybe even some fresh fruit, would look and work so much better. And be more fitting to the quaint hotel they run.

If you are coming for it's charm, it's friendly staff, it's evening wine bar, and it's central location, then you will be very pleased. This is a great launching point for a weekend of wine-tasting. Be sure to mention that you are staying here, because they have partnerships with many of the tasting rooms for 2-for-1's.

And absolutely stop by next door at Sevtap and meet Arturo. He has delicious wines. He's very kind. And the recommendations he gave my Fiancee and I were spot on. In fact, if you are normal, friendly, and easy going, you will find many of the locals more than happy to pass on a tip for the next place to visit (Demetria Winery) or the best place to eat (Grappolos).

Enjoy your stay here, and skip the free breakfast. I mean, there are quite a number of great little bakeries, coffee shops, and diners in town, that will satisfy your need for coffee and eggs. And let the Wine Valley Inn satisfy your need for a warm, comfy bed and a clean, cozy room.

PS...When you visit Sevtap, and if you don't your nuts, try the Merlot...I know, I know, it's Merlot, we are supposed to hate it...but ignore "Miles's bias" and try it anyway.

Room Tip: Fewer rooms on the third floor, so less traffic outside your door in the morning.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZekeZelenker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wine Valley Inn & Cottages

Property: Wine Valley Inn & Cottages
Address: 1564 Copenhagen Dr, Solvang, CA 93463-2754
Phone Number:
Region: United States > California > Solvang
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#3 Spa Hotel in Solvang
#5 Family Hotel in Solvang
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Wine Valley Inn & Cottages 3*
Number of rooms: 65
Official Description (provided by the hotel):
Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more   less 
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Also Known As:
Wine Valley Inn And Cottages - a Broughton Hotel
Wine Valley Inn Solvang

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