My husband, myself and another couple stayed 2 nights at Wine Valley Inn to celebrate our wedding anniversary. I mind you, we have stayed at this place for the last several years and were never dissapointed. This time around though it was pretty bad.
We booked a standard room and were put in a room on the main floor with no option to open the curtains and with people walking by at every hr of the day. Not to mention how dusty and dirty the room was - I assume the maids cant see the dirt since the room is so dark - even with the lights on. Then the shower curtain stunk to kingdom hell - moldy and slimey. So they came to replace that. Then the bathroom sink kept clogging up, so we constantly had the maintenance and cleaning people in the room. Why do I have to tell them what is wrong with their room ??? I booked our room 7 months in advance and this is what they stick you in...And why is that room even a hotel room ?? That room is a punishment and not a standard room. I did not even know they had awful rooms like that...
I was so dissapointed that after all these years at the hotel we were put in that shabby room. So I talked to the front desk about my dissapointment and asked for an upgrade or change to a different standard room and was told that they were sold out for the weekend. So we go to dinner, it's 8:00 PM and my phone rings with the hotel asking me if I wanted another room, they just got a cancelation. Well, I mind you, I am at dinner and will not get up and leave to change rooms. So we declined and were left in misery for the rest of the weekend.
What upset us the most was the rudeness from the front desk and that sealed the deal that we will never stay there again.
- Official Description (provided by the hotel):
- Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more less
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- Also Known As:
- Wine Valley Inn And Cottages - a Broughton Hotel
- Wine Valley Inn Solvang