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“Feb. 2014 stay”

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Wine Valley Inn & Cottages
Ranked #5 of 11 Hotels in Solvang
Napa, California
1 review
“Feb. 2014 stay”
Reviewed 9 February 2014

Second or third stay at this hotel. Nice rooms, good location. Two things could have been better; no charge for extra fire logs, and scrambled eggs did not seem fresh. One free taste of wine to go with the cheese and crackers would have been nice. We did a quick overnight so we were not able to stay as long as we would have liked. Stores in town open late and close early, so early afternoon is best.

Room Tip: They have variety of rooms, so get what you want at the price you want. Ask for discounts or special...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, 12 February 2014
We are happy to hear that you are a returning guest to Wine Valley Inn and Cottages. And we are also happy to know that you based your stay at our property due to location and great condition of our rooms. Thank you for the comments you have just given us. We will talk this over with higher management and we hope to implement some of your comments to our property. Also, we will be talking with our chefs so that they can be more careful when preparing the breakfast meals. Thank you for the comments and for been a returning guest.

Kindly,
Guest Relations Manager
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1,218 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (334)
Date | Rating
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  • Danish first
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English first
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2014

We have not yet visited the hotel but I am very impressed with the customer service so far. We had a reservation for a weekend and could not make it since our little one developed a high fever just as we were leaving. We received a call from the hotel and I explained our situation to them. They were so genuine in their concerns and offered to move our reservation at no extra cost or penalty. Sandy is a fantastic hotel manager and we am really looking forward to our stay in the hotel.

Stayed February 2014, travelled with family
Helpful?
1 Thank Swa4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, 12 February 2014
Thank you for the wonderful comments you have regarding our manager and other front desk agents. Customer service is our number one priority and we are happy to read that our manager was able to work with you during your family emergency. We look forward to your visit at our Solvang property.

Sincerely,
Guest Relations Manager
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Tehachapi, California
1 review
Reviewed 7 February 2014

My room was nice a Queen Tower , but the shower just warm lacked hot water and poor pressure. Not much else to say except they charged the wrong credit card , I gave her the right one at registration but she charged the card I booked with. hu

Room Tip: If you can afford it stay in their #1 Cottage
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, 12 February 2014
Thank you for providing us with your feedback on your stay at our property. And please accept our most sincere apologies for the error made when charging the wrong credit card. Also, we will talk to our maintenance personnel so the issues you encountered with the room can be taken care of immediately. Again, we apologize for the inconvenience you had with us charging the wrong credit card. We hope you can stay with us on your next visit to Solvang.

Sincerely,
Guest Relations Manager
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Silver Spring
Level 5 Contributor
70 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 February 2014

Our room was nice, but friends who got a queen bed room were less impressed. Parking is at your door which is convenient,but a diesel pickup enjoyed idling outside our room. The room was tastefully furnished and very reasonable priced. Staff was friendly and the breakfast was good and well stocked. There is a lounge with fireplace. This is a good base to tour the many wineries or enjoy the ambiance of this unique village. There is a wine tasting in the lobby, but unlike some hotels, this one is not free.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, 7 February 2014
We would like to thank you for taking a minute out of your busy schedule to provide us with your feedback on your recent stay at Wine Valley Inn and Cottages. We are glad you liked the layout of our spacious rooms and that our free continental breakfast was to your liking. Thank you for the wonderful comments you have regarding our highly trained team members. You will be happy to learn that Wine Valley is located at the heart of Solvang so most shops and restaurants are withing walking distance of our property. Once more, thank you for providing us with your feedback.

Sincerely,
Guest Relations Manager
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Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 February 2014

I normally stay at another hotel when visiting this area. That hotel was booked so we decided to try WVI. The website is great but not a good representation of the property. We decided to start the trip with a massage in their 'spa'. There is no spa, it's a tiny room with a man and his wife that were not organized at all. I felt like I got a massage from a high school football coach, it was incredibly awkward. I could pay the same for a full massage and use of spa facilities at a professional establishment. We got settled in our room after to find that the toilet ran the whole time, there was no water pressure and the bathtub took hours to drain. If I wanted to deal with plumbing issues, I would just stay home! The beds were uncomfortable, there was no real blanket or comforter. We will never, ever stay at this hotel again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katerwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, 6 February 2014
Thank you for providing us and future readers with your feedback on your recent stay at Wine Valley Inn. And please apologize us for the inconvenience that you encountered during your stay. We are working hard on fixing the issues that you have just mentioned since this should have never happened in the first place. We do have blankets that we can deliver to our guests room when requested. We are also open twenty four hours so that issues like the ones you encountered could have immediately been fixed. Thank you for the time to provide us a review, we hope you can give us another opportunity at showing you all the improvements we have made to our rooms since your last stay.

Sincerely,
Guest Relations Manager
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paso robles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

So my wife picked this place for our Anniversary. The pictures on the internet made it look really nice. very misleading. Someone is very good at photoshop because the rooms are awful. The carpet is worn out and the furniture looks like it came from a garage sale. The staff is very nice. They did upgrade us to a suite for $30 which was bacically a larger worn out room. Although the bathroom had a nice shower.

Not sure where the five stars are coming from, but this is in no way a 5, 4, or 3 star experience. Maybe when the remodel is done. Like I said before, the staff was great, they did everything they could with what they had.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chefjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, 7 February 2014
We would like to thank you for taking a moment of your busy schedule to provide us first-hand with the experience you had while at Wine Valley Inn and Cottages. Please accept our apologies for not been up to your expected standards, but as you saw during your stay, we are working hard on improving every aspect of the property. We hope that once the renovation process is complete, you and your wife will be able to give us one more opportunity at showing you all the improvements we have made since your last visit.

Sincerely,
Guest Relations Manager
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Pinehurst, North Carolina
Level 2 Contributor
6 reviews
Reviewed 3 February 2014

We found the Inn to be strategically located in the town of Solvang and staffed with very accommodating people. The rooms were adequate, lobby and wine tasting inviting, with the breakfast buffet offering several options.
It was a good fit for our two-day stay as we fulfilled a ten year desire to see this area of CA after falling in love with the movie "Sideways." Coming from the east coast, it was the first time it fit our travel itinerary. We look to return to the area in the future. Wine Valley Inn & Cottages will be our choice for lodging. It helped to be there in January when the torist popluation was light.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jderos15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, 7 February 2014
Thank you very much for taking a minute out of your busy schedule to provide us and future guest with your most recent experience while staying at Wine Valley Inn and Cottages. Thank you for the wonderful remarks you have regarding our awesome team members. Our team members are highly trained at providing an absolute best customer service and thanks to your review, we know all the hard training worked to perfection. Yes, we do have a complete breakfast buffet, which is free of charge, as well as Wi-Fi and parking. Our breakfast menu consist of what one would considered a complete breakfast; from cereal to scrambled eggs and sausage is what our free complimentary breakfast is all about. We are also happy to know that we were part of your much-desired goal to see this quaint part of beautiful Solvang. We will be awaiting for you next arrival when you visit Solvang again.

Kindly,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wine Valley Inn & Cottages

Property: Wine Valley Inn & Cottages
Address: 1564 Copenhagen Dr, Solvang, CA 93463-2754
Phone Number:
Region: United States > California > Solvang
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Solvang
#5 Family Hotel in Solvang
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Wine Valley Inn & Cottages 3*
Number of rooms: 65
Official Description (provided by the hotel):
Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more   less 
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Also Known As:
Wine Valley Inn And Cottages - a Broughton Hotel
Wine Valley Inn Solvang

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