We were so disappointed in the lack of attention paid to details. Obviously, management couldn't care less since they never contacted us after we mailed in our survey card.
The veneer on the leg of the bathroom vanity was peeling off. Only 1/2 roll of toilet paper--good thing we didn't get Montezuma's revenge, or there would've been a big mess. ALL of the towel edges were frayed--I have nicer towels in my rag bag. Door didn't shut properly--felt like a credit card could open it from the outside. Then locking it while in the room, couldn't get it to unlock--very dangerous situation in case of a fire. Window wouldn't shut. No instructions on how to use the heater nor were there any instructions on using the fireplace. Damper knob was broken/missing. Room was supplied with 1 2hr burn time log. Not enough for a romantic evening.
There was a decent continental breakfast and it is withing walking distance of all downtown Solvang. I just don't feel it was worth the almost $300 per night charge. Too expensive for an over-neglected room. Most likely we won't be returning and I'm telling everyone I know about our stay. I expect these kind of conditions in a Hotel 6.
- Official Description (provided by the hotel):
- Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more less
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- Also Known As:
- Wine Valley Inn And Cottages - a Broughton Hotel
- Wine Valley Inn Solvang