I arrived at the hotel at 1030. I requested the room be ready for an early check inn. They said try at 1400. I returned at 1445 and it was not ready. Another guest went to check inn at 1450. The lady at the counter was very pleasant with him stating yes sir your room is ready. I waited to 1500 than the manager called me to the counter. I told him I had been there since 1030. He shrugged his shoulders and head. He asked for my government id card for government rate. I presented my military id card and he stated military is not government. I disagreed. All other hotels have taken my military id as government id. He gave me the government rate but I heard him talking to an employee about it. I asked for help with my luggage and he pointed at the baggage cart and told me you can use that one. The next morning I noted a bell boy helping a patron with his luggage. In addition, the room was dirty and the bathroom had mold in the shower. The carpet was dirty. The air cond. inlet had mold on it. A hair was hanging from the closet doors and the ceiling had stains from the roof leaking. I have pictures and will be posting them on the internet. I would send them to your customer service department but your website has no way to send him. I felt the service I received at this hotel was substandard and will not be going back. I have and will continue to notify my military sisters and brothers the way I was treated and the condition of the room. I did notify the manager I did not appreciate the fact I had been there since 1030 and that no attempt was made for an early check in.
- Official Description (provided by the hotel):
- Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more less
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- Also Known As:
- Holiday Inn Express Solvang Hotel Solvang