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“Comfortable stays but needs some maintenance and better customer service”

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Holiday Inn Express Solvang
Ranked #8 of 10 Hotels in Solvang
newport beach, ca
Level Contributor
218 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Comfortable stays but needs some maintenance and better customer service”
Reviewed 3 January 2014

We have stayed here several times and while the room itself was comfortable and we slept well, there were some things that were not as good this time around. First, the shower was difficult to operate and the water did not drain. It simply has not been properly maintained. Also, the front office staff at check-out was brusque and lacking basic customer service courtesy. It wasn't that she was rude, but she simply took the express check out receipt from us, handed it back and said, "that's your receipt." No, thank you, no how was your stay, no is there anything that we should know or any problems that you encountered. The plus is the cleaning staff and breakfast staff -- they were working very hard and tried to immediately make sure that everything was taken care of.

Room Tip: Ask for a non-street facing room on a higher level.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank poggy2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 6 January 2014
Dear poggy2002,

Thank you for your recent review of our hotel. We are glad you felt the room was comfortable!
Thank you for making us aware of training issues with the service at the front desk, we will take immediate actions to improve the customer service. I hope to see you again at our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Westminster, California
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 January 2014

This hotel is located at the mouth of Solvang. It is not in the center of town, so you will avoid the noise of the people and car tourist traffic. Still, the hotel is within walking distance to all the shops and restaurant. The room was clean and the staff was friendly. They offer an excellent breakfast buffet. There really isn't any reason to pay for breakfast in town, plus you can avoid the lines. Save you money for lunch, dinner and shopping. The room comes with complimentary coffee, soap, shampoo and conditioner. You do need your card key to enter the corridors as there are outside stairs to access the buildings. Good for security. I would recommend this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 6 January 2014
Dear Diana Q,

Thank you so much for your great review! We are very happy to hear you enjoyed the location, breakfast, the room as well as the amenities of our hotel. We look forward to accommodating you in the future.
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Newbury Park, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 December 2013

After Christmas my family stayed at Holiday Inn Express while we enjoyed the Solvang Julefest! We love Solvang and have been many times. We chose Holiday Inn Express because they offer loft rooms, which we thought our girls would love -- and they did! They were absolutely delighted by the loft! The room was nice, but the services are pathetic. Ten minutes after getting into our room the pee-filled toilet overflowed. We called the front desk immediately. And again 45 minutes later. Finally, after a call to the corporate Customer Services a maintenance worker showed up to fix the toilet. Housekeeping never came to clean the floor. Never once did we hear from management. HIE offers a breakfast (bagels, English muffins, sausage, cereal, fruit, etc.), which was ok. The food suffers a bit from heat-lamp exhaustion. We were completely underwhelmed by HIE. We did contact their corporate offices and were treated very kindly; however, this did not erase such a disappointing stay.

Room Tip: Choose a different hotel.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrigidontheMove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 6 January 2014
Dear Brigidonthemove,

Thank you for your recent review on Tripadvisor. We are very sorry we could not meet your expectations - we are taking your comments very seriously and will make necessary changes.
We hope to be able to accommodate you better in the future.
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Travellers are raving about these Solvang hotels

San Diego, California, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 December 2013 via mobile

The staff indicated recent renovations, which seemed to focus on the exterior not the rooms. Although the loft seemed like a novel concept, the bed was only a couple of feet from the upstairs door, with the bathroom downstairs not convenient (but the bathroom looked updated the most). The cable for the upstairs TV was exposed and runs down the side of the staircase (which could be a trip hazard). Some light switches dont seem to turn anything on, and some lights need to be manually turned on/off. The wallpaper and ceiling tiles look a little make do and mend... But the fridge and microwave were convenient and the bed is comfortable.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 6 January 2014
Dear John T,

Thank you for your review, we have taken your notes to improve the loft room. We do hope you give us another chance in the future to improve your impressions of our hotel.

Thank you,
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San Jose
Level Contributor
124 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 7 December 2013

I have passed by this motel several times in Solvang thinking it looked good from the outside and conveniently located. I finally had a chance to stay over a weekend. A shame it was not as accommodating as it appeared from the outside. My primary disappointment stems from the room location on the bottom level at street level. The location made it a noisy room and very visible from the sidewalk.

The room was your styled like your typical US highway motel; bed, desk and office chair, TV, dresser, microwave, mini-fridge. A common complaint I have about mini-fridges is they are ineffective and/or noisy. This one was neither. The bathroom was plain with suitable amenities (soap, shampoo, conditioner). The under building parking was good but I wonder if it would
be a bottleneck on a busy weekend. It was too cold to enjoy the pool and hot tub.

A nice touch was the breakfast which although not expansive, better then just a coffee and a muffin.

The front desk staff were not memorable. The cleaning staff, however, were pleasant and helpful.

Room Tip: Don't take the bottom street side room
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freeamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 17 December 2013
Dear freeamac,

I apologize on behalf of our team that we did not meet your expectations. I do appreciate your positive comments in regards to our friendly staff and nice looking exterior as well as our hot complimentary breakfast. We would like for you to give us another chance and for your next reservation please do ask for a room in the backside of the hotel to escape any street noise.

Thank you,
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Dudley, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 November 2013

Have just returned from a tour of California with a well known coach touring company and this hotel was on tour tour. nice big bed. free breakfast was good plenty of choice. didn't swim but felt the pool and it was warm. hotel was at the start of the main street, nice easy walk through with places to eat, we chose Solvang brewing company, was busy but good food and service time was fine.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
Thank Joe023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 11 November 2013
Dear Joe023,

I appreciate taking your time to leave a review of your stay on Tripadvisor. It's always good to read positive feedback, thank you for commenting on our big bed, complimentary breakfast and on our location, we look forward to accommodating you in the future.
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Orinda, CA
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 October 2013

Nothing special about the place and at the high rate, we would expect something a bit more current or less kitchy. Solvang is a theme town for tourist shoppers and wine trailers. We stay here to see the motorcycle museum and to get a room near UCSB, otherwise we don't find much in the town. This hotel is clean and has sufficient parking in a good location on a main road. Nothing remarkable but high priced due to its being in Solvang.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Txmagca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 4 November 2013
Dear txmagca,

Thank you for your recent review on Tripadvisor. We appreciate your postive feedback about our excellent location, cleanliness and sufficiency in parking. As a destination hotel our rates are very competitive especially on weekends. We look forward to welcome you back to our hotel.

Thank you,
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Additional Information about Holiday Inn Express Solvang

Property: Holiday Inn Express Solvang
Address: 1455 Mission Dr, Solvang, CA 93463-2915
Phone Number:
Region: United States > California > Solvang
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Solvang
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Solvang 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more   less 
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Also Known As:
Holiday Inn Express Solvang Hotel Solvang

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