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“the best times are clearly over”

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Holiday Inn Express Solvang
Ranked #8 of 10 Hotels in Solvang
Deutschland
Level Contributor
140 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“the best times are clearly over”
Reviewed 30 March 2014

based on what we read here we booked two nites in November 2013. I should have read all evaluations rather than only very few. the stay was an overall disappointment and we changed plans and left after the first nite. check in was flawless. no problem here and no complaint. the whole property seemed to be sprayed in order to give it a nice smell. however that was a bit too much and leaves an impression of "there is something to hide with that amount of airfreshener everywhere". we asked for a room away from the busy street and responded "we upgraded you to the top floor in the back part of the building". well that was great news. we were a bit early but were told the room was about to be ready by the time we would get up there. the same overpowering artifical room spray smell greeted us when we left the elevator and walked along the corridor. the room was not ready, no problem we waited one or two minutes. the maid left with her spray bottle in her hand and we went into the room. the a/c was blasting and we could not figure out how to fully shut this off. so we went out and asked the maid and ran into the first problem: communication.
the maid spoke almost no english and we tried to communicate with hand and feed and she responded in Spanish until she got the hang what we wanted. she called the maintenance guy who appeared very few minutes later and shut the a/c off. we did not need that on a November day.the temps were reasonable. so after they all left we looked at the room. the smell was too much, you could really tell these sprays were used really a lot and in abundance. the table had big bottle stains. not sure why management would leave a table like this in the room with such stains. not new stains old ones. sorry management but the first impression counts and despite the decay that we noticed on the outside staircase and the trash at the back of the building, guests dont want to look at such messed up table.
we opened the window some to get some air in and the room spray cloud out. well nice idea but first of all there are no screens in front of the window. not a problem in the winter but in the summer it is a big hello for all kinds of bugs and mosquitos. things a guest really wants to deal with.
we slided the window back to close it but we could not lock it. really? really, it did not lock. sorry again but in my own home I can close the windows and nobody would be able to slide them open, why would I want to make a difference in a hotel? in addition to this the windows must not have been cleaned for a very long time. I have seldomly seen such dirty windows in my entire life. not in private homes and not in hotels.

so far for the first impression.
stained table
sprayed room and sprayed areas everywhere.
run down look of the overall property except for the front desk area
dirty windows and a window that would not lock
paintwork not ceiling and walls done very unprofessional

we went down and asked for another room that would provide a window that we could lock. well the girl looked a bit surprised and then responded by getting the maintenance guy out and asked him to show us a different room one floor below the one we were at that time.
the room was not much different except that there was another problem with the window.

we went back down and told them we would stay in the room they assigned first.
we went out into the village and surprise surprise while we were away someone worked on the window. with work that resultet: you could not even open the window at all.
that's like: we lock the door to your room from the outside while you sleep.
sure, you can ask "first you complain about the window and that it does not lock, then they do something and it is still not right".
well, it would have been nice to have a note upon return that said "we were in your room while you were away" or any other kind of notification.
on top you exclude the possibility to evacuate through the window in case of whatever.
The point is: management or / and housekeeping should check on such things and if they dont work repair them prior to the next arrival. this was a 3rd wold country fixing keeping in mind that all hotels are not offering very low rates in Solvang.
we booked the two nites with our points and paid a little $. still annoying to waste points on such a property but less annoying than shelling out the money for the rate.

I am aware that this hotel had and will have lots of traffic due to the popularity of Solvang and the limited availability in hotels. but at least they should try to keep the place neat and tidy and provide a better first impression and work on their maintenance and keep the place in shape.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank Donofrio_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 1 April 2014
Hello Donofrio_B,

Thank you for taking the time to leave us such a detailed review. I’m very disappointed to hear about your experience on your recent stay. I just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. I apologize that we fell below your expectations on this particular day. Our management staff took this review very seriously and we appreciate your suggestion. I do hope you decide to give us another chance for a future stay.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
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English first
Ottawa, Canada
Level Contributor
170 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 14 March 2014

This hotel reminded me why it is worth staying at HI Express. Hotel areas and room were very clean. Room was spacious with tasteful, comfortable furnishings and upgraded bathroom. Parking was convenient for unloading luggage. Bed was soothing for a good night's sleep. Felt safe & secure at hotel which was well located for seeing sites around Solvang.

Room Tip: Rooms in back are away from street traffic & are quieter.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scuba312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 1 April 2014
Dear scuba312,

Thank you for taking the time to comment on the hotel and the rooms! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to Solvang.
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Durham, United Kingdom
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 24 February 2014

We didn't expect much more than a clean room really, but this place was great. Nice pool and lovely room. Great service - and welcome cookies. In adorable Solvang, of course. We have stayed in two other places in Solvang, and we'd both prefer to stay here on our next visit. Good price, too.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorldsRoyster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 11 March 2014
Dear WorldsRoyster,

Daily our goal is to exceed our guest's expectations, we are glad we were able to do so with your stay. We truly appreciate the positive feedback on Tripadvisor and look forward to accommodating you in the future.
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West Covina, California, USA
Level Contributor
102 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 February 2014

I'm a loyal customer of HIE. I can always depend on a comfortable room at a reasonable price. This HIE was a great value. It has character, charm, beautiful view from balconies of countryside, friendly staff, and a healthy quick grab morning meal for those on the go. This hotel is on the far end of the Main Street, but everything is walking distance. And the convenience of a market across the street. I will stay here again.

Room Tip: Ask for room on backside with a balcony closer to lobby and pool.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 11 March 2014
Dear Marianne M,

Thank you very much for the amazing four star review. We truly are committed to making each guest's stay comfortable and memorable, I'm glad we were able to achieve that with you. We are looking forward to accommodating you in the near future.
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Santa Clarita, California
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 February 2014

when you stay at a HIE you pretty much know what you are going to get. Basic amenities for a reasonable price. The room was clean and even though our room faced the street there was no noticeable street noise, even considering we were there for a holiday weekend. HIE comes with a free breakfast that is more than basic continental. There were eggs, sausage patties, a pancake machine, pastries, yogurt, fruit, bagels. Not gourmet but certainly filling enough to get you to lunch somewhere around town.

This won't apply to everyone, but we drove an electric vehicle, and the lower level parking lot has 120V outlets every 4-5 parking spaces. We asked the front counter if we could plug-in and there was no issue.

Room Tip: rooms at the back of property have better scenery. Don't miss out on the included breakfast.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KGfromSCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 18 February 2014
Dear KGfromSCV,
We really appreciate your wonderful review of our hotel, rooms and breakfast.
It's always great to hear we consistently meet our guests expectations including yours.
We look forward to welcome you back to our hotel in the future.
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Las Vegas, Nevada
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 February 2014

Pleasant room, comfortable beds, nice bathroom. Location was on a busy road, a little far out of main town, but walkable for those without problems. Breakfast was the standard buffet, plenty of choices, and dining room was pleasant.

Room Tip: try to get a room in the back of the hotel, not facing the street.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ann s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 18 February 2014
Dear Ann S,

Thank you for your recent review on Tripadvisor, We are glad you enjoyed your stay, the room and the bathroom.
Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, WA
Level Contributor
108 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 5 February 2014

Everything was spot on, well not exactly. We booked this hotel on Hotwire.com and when we checked in, we were assigned a handicapped room that was small and cramped. I asked the front desk for a new room and we were given a large loft room that was perfect. Very good hot breakfast.

Try the Abelsievers at the Solvang Cafe on Copenhagen Street.

Room Tip: If you are not happy with your room, ask for another.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrob1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, 12 February 2014
Dear mrob1515,

Thank you for your 4 star review. I am glad you were given a free upgrade to one of our beautiful loft rooms and you enjoyed your stay.

I hope to accommodate you in the near future.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Solvang

Property: Holiday Inn Express Solvang
Address: 1455 Mission Dr, Solvang, CA 93463-2915
Phone Number:
Region: United States > California > Solvang
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Solvang
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Solvang 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more   less 
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Also Known As:
Holiday Inn Express Solvang Hotel Solvang

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