based on what we read here we booked two nites in November 2013. I should have read all evaluations rather than only very few. the stay was an overall disappointment and we changed plans and left after the first nite. check in was flawless. no problem here and no complaint. the whole property seemed to be sprayed in order to give it a nice smell. however that was a bit too much and leaves an impression of "there is something to hide with that amount of airfreshener everywhere". we asked for a room away from the busy street and responded "we upgraded you to the top floor in the back part of the building". well that was great news. we were a bit early but were told the room was about to be ready by the time we would get up there. the same overpowering artifical room spray smell greeted us when we left the elevator and walked along the corridor. the room was not ready, no problem we waited one or two minutes. the maid left with her spray bottle in her hand and we went into the room. the a/c was blasting and we could not figure out how to fully shut this off. so we went out and asked the maid and ran into the first problem: communication.
the maid spoke almost no english and we tried to communicate with hand and feed and she responded in Spanish until she got the hang what we wanted. she called the maintenance guy who appeared very few minutes later and shut the a/c off. we did not need that on a November day.the temps were reasonable. so after they all left we looked at the room. the smell was too much, you could really tell these sprays were used really a lot and in abundance. the table had big bottle stains. not sure why management would leave a table like this in the room with such stains. not new stains old ones. sorry management but the first impression counts and despite the decay that we noticed on the outside staircase and the trash at the back of the building, guests dont want to look at such messed up table.
we opened the window some to get some air in and the room spray cloud out. well nice idea but first of all there are no screens in front of the window. not a problem in the winter but in the summer it is a big hello for all kinds of bugs and mosquitos. things a guest really wants to deal with.
we slided the window back to close it but we could not lock it. really? really, it did not lock. sorry again but in my own home I can close the windows and nobody would be able to slide them open, why would I want to make a difference in a hotel? in addition to this the windows must not have been cleaned for a very long time. I have seldomly seen such dirty windows in my entire life. not in private homes and not in hotels.
so far for the first impression.
sprayed room and sprayed areas everywhere.
run down look of the overall property except for the front desk area
dirty windows and a window that would not lock
paintwork not ceiling and walls done very unprofessional
we went down and asked for another room that would provide a window that we could lock. well the girl looked a bit surprised and then responded by getting the maintenance guy out and asked him to show us a different room one floor below the one we were at that time.
the room was not much different except that there was another problem with the window.
we went back down and told them we would stay in the room they assigned first.
we went out into the village and surprise surprise while we were away someone worked on the window. with work that resultet: you could not even open the window at all.
that's like: we lock the door to your room from the outside while you sleep.
sure, you can ask "first you complain about the window and that it does not lock, then they do something and it is still not right".
well, it would have been nice to have a note upon return that said "we were in your room while you were away" or any other kind of notification.
on top you exclude the possibility to evacuate through the window in case of whatever.
The point is: management or / and housekeeping should check on such things and if they dont work repair them prior to the next arrival. this was a 3rd wold country fixing keeping in mind that all hotels are not offering very low rates in Solvang.
we booked the two nites with our points and paid a little $. still annoying to waste points on such a property but less annoying than shelling out the money for the rate.
I am aware that this hotel had and will have lots of traffic due to the popularity of Solvang and the limited availability in hotels. but at least they should try to keep the place neat and tidy and provide a better first impression and work on their maintenance and keep the place in shape.
- Official Description (provided by the hotel):
- Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, IHG, Hotels.com, Travel Republic (UK), Ctrip TA, Ebookers, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Holiday Inn Express Solvang reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Solvang Hotel Solvang