The only good thing about this place was the bed. The coffee pot was not cleaned from the previous guest, and the phone in the room did not work. And, we didn't find out the shower didn't work until the next day at 6:00 am. I tried working with the desk clerk a little after 6am about getting a partial refund...he was wasn't interersted in my issues and said that he couldn't help us. He did not demonstrate any "customer service" behaviors, NO sense of urgency to correct the issue and appeared totally un-interested in our problems.
A previous review indicated that this was a remodel of an older motel. Yup, got that right.
When we noticed the cruddy coffee pot when we checked in, the evening desk clerk did provide us with a new pot. Horray for him. I'm not mentioning names, but he worked the later afternoon/early evening shift. Maybe he should train the guy that comes in early in the day.
- Official Description (provided by the hotel):
- This boutique hotel is situated in Santa Ynez Valley in Solvang and is a 10-minute walk to Old Mission Santa Ines. This European-style hotel offers an outdoor heated pool and jacuzzi. A microwave, refrigerator and coffee maker are standard in each stylishly decorated room at Kronborg Inn. A 42-inch flat-screen cable TV, DVD player, Ipod Alarm Clock/Radio and work desk are all included. All bathrooms have a jetted bathtub. Kronborg features Danish architecture and a working windmill. Guests are served a continental breakfast every morning. Business services and laundry facilities are available on site. The Danish town of Solvang is only a short walk away and features traditional bakeries, European-style shops and restaurants. The PCPA open air amphitheater is also a short walk away and numerous wineries are within walking distance. ... more less
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- Also Known As:
- Kronborg Hotel Solvang
- Kronborg Motel Solvang