I am choosing to comment solely on service in this review. See other reviews for comments on decor, amenities, etc.
Perhaps the front desk staff is cold to everyone and I would be over-reaching by describing the interaction we had as outright homophobic, but I wasn't impressed by the chilly reception we got as newlyweds on on the first night of our honeymoon at the Hadsten House.
My wife and I arrived on a Thursday afternoon. Although the hotel was less than half full, the staff member at reception assigned us a room close to the highway with a view of a dumpster out the back window. I was surprised, given the amount of time I spent with a gentleman on the phone several days before, going over the options of what quiet rooms were available, how we were coming for our honeymoon, etc. We returned to reception and I informed the woman there that we were just starting our honeymoon, and that we didn't want to be so close to the highway and have a view of a dumpster.
"You want a different room?", she asked, as if I was making a mountain out of a molehill and she could easily accommodate me. No eye-contact. No smile. No "congratulations!". None of the usual responses that one expects to get when one announces that one is newly married. This person's behavior was not impressive to me, especially given that she is supposed to be in the "hospitality" business.
Perhaps she didn't understand what I meant by "honeymoon". (Yes, I actually meant honeymoon!!) Or maybe all of the "Yes on 8" signs in the nearby countryside had seeped into her brain and convinced her that it was alright to treat a newly-married, openly lesbian couple as less than worthy of respect. Or maybe she was just having "a bad day". Whatever the case, homophobic or not, the service was cold, cold, cold. Not a great way to kick off your honeymoon.
I have seen this type of behavior before. When dining in a so-called "upscale" restaurant (which was really just snooty) with a friend who happens to be biracial...the waitstaff reacted to any request she made as if she was making a huge fuss, when she really wasn't. They also spoke to her the way one might speak to an enraged farm animal or a young child having a tantrum.
Gay and lesbian wine lovers beware! This probably isn't the place to choose for your honeymoon in Santa Ynez wine country! I hope the Hadsten House removes their ad from purpleroofs, because if your staff aren't gay-friendly, you shouldn't be advertising your hotel (or, in this case, glorified motel) as such.
Any decent accommodation should train staff to treat ALL guests with respect. I would certainly expect this from a place that touts itself on being a luxury hotel.
- Official Description (provided by the hotel):
- Pool and Spa closed 3/13/17 to 3/27/13 for resurfacing. We apologize for any inconvenience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Hadsten House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hadsten House Hotel Solvang
- Hadsten Hotel Solvang