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“Location, amenities, staff, room, breakfast -- all great”

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BEST WESTERN Sonoma Valley Inn & Krug Event Center
Ranked #7 of 11 Hotels in Sonoma
Certificate of Excellence
Decatur, Georgia
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Location, amenities, staff, room, breakfast -- all great”
5 of 5 bubbles Reviewed 12 November 2013

Last minute decision to stay one night in downtown Sonoma. Booked on-line via Best Western, and their rate beat several other hotel sites. Room was huge (king size bed) with fireplace; near pool area (which I did not use). Bathtub came in handy to soak in after a long day of hiking. Across street from Whole Foods! Big breakfast area in conference center type area. Lots of hot and cold options.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveCDecatur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review, 14 November 2013
SteveCDDecatur,
I want to thank you for choosing the Sonoma Valley Inn while you were visiting the wine country. I am glad to hear that your room was spacious and that you used the tub in the room.
I am very happy to hear that you enjoyed our complimentary breakfast. We have recently upgraded our breakfast menu and our breakfast room.
Thank you again for taking the time to leave a review and we hope that you will stay with us again soon.
Best Regards,
Kendall Comfort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,060 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (219)
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English first
Rosemount, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 November 2013

We stayed here on Oct 30 and 31-LOVED it. The staff was great and could/would offer suggestions on activities, restaurants, etc., in the area. That was greatly appreciated. Great hotel, complimentary breakfast and fantastic area.

Stayed October 2013, travelled as a couple
Helpful?
Thank Clint A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review, 14 November 2013
Dear Clint A,
Thank you for taking the time to leave a wonderful review of your experience at our Inn. We strive to provide our guests with the best customer service possible and I am happy to hear that you agree.
I am delighted to hear that you enjoyed our complimentary breakfast, as we try to offer a wide variety for all of our guests.
Thank you again for writing a review of our property and we hope that you will stay with us again soon.
Best Regards,
Kendall Comfort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Michael, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 November 2013

Great hotel. Not your typical best western. Walking distance to downtown and the square. Nice ambiance outdoor space with hot tub and spa. Outdoor entrance to rooms. No elevator for second stairs. Rooms were very large. Nice chair space in front of the fireplace which comes with firestarter block and matches for your convenience. Breakfast was good with wide selection of hot and cold. We did the trolley wine tour which picked us up and dropped us off right at the hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjacobs27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

Don't let the name Best Western fool ya. They have about 6 Suites in the back that are first class wine country relaxing. We stayed there 2 nights and really enjoyed the in room 2 person spa tub. There were 2 flat screen TVs in the very large room. 1 for the bed and 1 for the couch seating area.
There is a shopping center right across the street with Whole Foods in it. You can walk to great eating spots and shops in the little down town. And the Trolley wine tour picks up there if you like. We went on the Trolley and it was great to.
We will stay here again just to relax and enjoy the surroundings.

Room Tip: We had the corner room which was nice.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Team H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review, 14 November 2013
Dear Team H,
Thank you for your wonderful review. I am glad to hear that you had a good time at our property.
I am happy to hear that you enjoyed your suite and that our location was convenient.
Thank you for posting the wonderful pictures of your stay in Sonoma. Your pictures represent our property and Sonoma brilliantly and we hope that you will visit us again soon.
Best Regards,
Kendall Comfort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corning, CA
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

After reading some unfavorable reviews, I was a little unsettled about this place after I purchased a 2-night stay her through Groupon. I was completely satisfied and happy with this property. It is within walking to all the town square area. The rooms were comfortable and very nice. The pool/spa area was great. We enjoyed the wine area during the day and enjoyed sitting in the spa in the evening. The breakfast was very good also. The front desk was friendly and helpful. My only complaint was they only had one single - serving coffee in the room and we had to go to front desk or breakfast room for another each morning. Pretty minor really.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LNYE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review, 1 November 2013
Dear LNYE,
Thank you for your delightful review. I am so happy to hear that you enjoyed your stay. Our close proximity to the Plaza is very convenient for our guests. I am glad that our rooms were comfortable as we strive to offer our guests the best experience possible.
I am very happy to hear that our staff was friendly and helpful as we want to do everything to ensure that our guests receive top notch service.
I am sorry to hear that the coffee pots in the room did not meet your needs. We are definitely happy to deliver as many coffee packets as you need. If you are able to stay with us again, please let us know and we will be sure to have enough coffee packets in your room.
Thank you again for leaving this kind review and we hope that you will stay with us again.
Best Regards,
Kendall Comfort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Neuchatel, Switzerland
Level Contributor
126 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
2 of 5 bubbles Reviewed 26 October 2013

My husband and I recently stayed at this hotel with friends for four days while on a road trip to the Sonoma/Napa valleys. I live in Europe and have stayed in Best Western hotels all over the world, generally finding them excellent. The room was certainly great - spacious and clean, with a nice fireplace. There was a so-so pool and hot-tub, and the location - a 5-minute walk from the town square - was very convenient indeed. But imagine our shock when we had breakfast on the first of our three mornings, having paid $349 plus tax for a weekend night, and we found PLASTIC plates, CHEAP PLASTIC knives and forks (my fork broke off while I tried to cut into the pancake that came out of an AUTOMATIC PANCAKE MACHINE!!!) and CARDBOARD cups for our tea and coffee! Even youth hotels and the cheapest of cheap hotels in Europe use proper china and silverware! Come on, Best Western!!!!! You can do better than this, especially for $350+ a night!!!!! Secondly, when we checked in, we were told there would be a wine tasting in the evening organized by one of the local vintners. We came back early especially for these, but were told in a rather off-hand manner than no, it had been cancelled at the last minute! A professional, client-oriented hotel would at least have gone out and bought a few bottles of wine to treat their guests to. The problem was that the reception staff, although on the surface certainly very friendly, were obviously NOT proper hotel staff with a decent hotel training background, but simply people filling a job. Shame, Best Western! Train your staff better!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ateach52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review, 28 October 2013
Dear ateach52,
Thank you for choosing our hotel as the home base for your road trip and then taking time to review us. I was pleased to hear you enjoyed your room and found the location to be very convenient.
However I am very sorry you did not enjoy your breakfast. We are constantly trying to find ways to upgrade the breakfast and have recently added several more items in an effort to provide more options although we do have some limitations due to the lack of having a full kitchen. I am sorry you did not enjoy the pancakes.
Regarding the wine tasting, unfortunately the winery we had scheduled called us at the very last minute to let us know they were not coming. We had confirmed with them the day before. Our insurance does not allow for us to pour the wine ourselves or to leave bottles out for guests to help themselves. Again, I am sorry that the wine tasting did not happen, I am sure that this was something that you and your friends were looking forward to.
Best Regards
Kendall Comfort
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Fairfield, California
Level Contributor
7 reviews
4 of 5 bubbles Reviewed 23 October 2013

The Inn is within walking distance to the Sonoma Town Square, restaurants, cafes and micro breweries. Be sure to get one of the suites in the back over the Krug Center. The staff is friendly and knows the best places to eat and drink.

Stayed May 2013, travelled as a couple
Helpful?
Thank nancy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review, 1 November 2013
Dear nanlynn,
Thank you for taking the time to share your experience at our property. I am happy to hear that our location worked well and that our staff was helpful. We strive to give all of our guests the best experience possible. I am delighted to hear that you enjoyed your stay and we hope that you will return to stay with us again soon.
Best Regards,
Kendall Comfort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Sonoma Valley Inn & Krug Event Center

Property: BEST WESTERN Sonoma Valley Inn & Krug Event Center
Address: 550 2nd St W, Sonoma, CA 95476-6633
Phone Number:
Region: United States > California > Sonoma County > Sonoma
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sonoma
#6 Family Hotel in Sonoma
#7 Romantic Hotel in Sonoma
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Sonoma Valley Inn & Krug Event Center 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to BEST WESTERN Sonoma Valley Inn & Krug Event Center! Hotels near Sonoma wineries are known for their superior location, but our Sonoma hotel goes above and beyond by providing the best customer service in town. Are you looking for hotels near wineries? Our Sonoma hotel is conveniently located near the best vineyards for endless wine tasting and exploration. Historical downtown Sonoma is a few minutes away, and were a popular choice for wedding destinations. When youre within walking distance to downtown Sonoma, the charm of the city is literally at your doorstep. Enjoy the best fine dining and shopping in town. Hotels in downtown Sonoma make traveling easy for guests. At our Sonoma hotel, you never have to go far for a great meal, wine or shopping. ... more   less 
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Also Known As:
Best Western Plus Sonoma Valley Inn & Krug Event Hotel Sonoma
Best Western Plus Sonoma Valley Inn And Krug Event Center
Best Western Sonoma
Sonoma Valley Inn
Sonoma Best Western

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