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Embassy Suites by Hilton San Francisco Airport - South San Francisco
Turlock, United States
1 review
“smelly old carpet”
Reviewed 18 August 2014

everything was great except for the old smelly carpet! other than that the room and the spaciousness were great. Would go again but will ask for a room with new carpet. Loved the atrium area! The staff was very friendly and helpful

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSSF, Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, 26 August 2014
Susan R - Thanks for your feedback! We are going to be replacing carpet in more of our suites at the conclusion of our summer season - and thank you for bringing the challenges in your suite to our attention. Best wishes!

Sheri Van Wagenen
Director or Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (217)
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English first
Fort Collins, Colorado
Level 4 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 August 2014

My family loves to stay at this place. One of the best hotel breakfasts I have ever had. The wait for elevators can be a while sometimes and there are no food/shopping/drink options outside of the hotel within walking distance or this place would be perfect. The rooms are spacious and clean.

Room Tip: The 2 queen suite is great for a large family
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matawan, United States
1 review
Reviewed 13 August 2014

The staff is friendly, helpful and knowledgeable. The amenities available are just right and did not need to leave the hotel to get some drinks after touring the city all day. Definitely recommend this for anyone.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 August 2014 via mobile

This is kind of a standard Embassy suites. I was here hosting a training seminar and had rented two ballrooms. The rooms were fair size and the setup was good, however the air conditioner was not working in the larger room and with around 40 people in there it got very hot. This was a 3 day event and unfortunately they never got it quite right. They did try very hard to fix the system and everyone was very apologetic about it. They also provided us some extra treats and sodas in the afternoon each day. Two employees in particular stood out. Sylvia was our main help and contact throughout the weekend and I must say she is a doll. Very friendly and helpful, always smiling. She didn't complain about any task we asked of her and she made sure to complete everything we needed. She is really a great asset to this hotel. The other person was Rudy, he was trying to get the room cooled down and also helped with refreshing and locking the room each day. He is very friendly and helpful. So even though this could have been a disaster because of the A/C problems, it wasn't thanks to the capable staff. I gave this hotel review an extra star because of their service.

Stayed August 2014, travelled on business
Helpful?
Thank Marcus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, Brazil
1 review
Reviewed 11 August 2014

The hotel offered the same standard services as any Embassy Suite, with large rooms and good self service breakfast. The staff was helpful and cordial, but the in room internet access was really bad, and one of the phones in the room didn't work. Overall good but became average due to these connection problems.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eduardo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSSF, Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, 12 August 2014
Eduardo - Thank you for sharing your stay experience with us, we sincerely appreciate your feedback. We understand that strong WIFI signals are imperative to our guests' experience, and we are actively working towards a solution that delivers a consistent signal to all of our rooms. We wish you all the best in your travels. Take Care!

Sincerely,
Sheri Van Wagenen
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LA
Level 6 Contributor
159 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 August 2014

Being HH member has its perks like a couple of bottled bottles on arrival and an HH floor
ON 6 th in a 2 room suite with microwave and fridge to boot! And yes, a tiny balcony which can be open for some fresh SF air...tho the plane take. Off or landing noise maybe a tad loud if kept open..
Kudos to housekeeper that a requested time may be had to clean the room and this is awesome
& an immediate request when anything goes awry...luckily it is all functional except for the sink in the bathroom to drain; otherwise, there are two more available, nice!
Enjoyed made to order bkfst and the snacks whereby an additional finger foods can be added for $5 bks!
The shuttle from airport as well as the business office 24/7 to print boarding pass is well appreciated,
Cheers!

Room Tip: Hilton honor on higher floors with added perks!
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  • Stayed August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank jbtujuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSSF, Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, 12 August 2014
Jbtujuh - so happy to hear that you enjoyed your stay, and we thank you for taking the time to review the property. We sincerely wish you all the best and thank you for your loyalty to the Hilton Family of hotels. Take care!

Sincerely,
Sheri Van Wagenen
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Grove, Minnesota
Level 4 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 August 2014

We booked this last minute the night before we were going home from an 8 day trip across the state. I was given a gov't rate and my room was on the Honors floor without even saying anything. All of the furnishings seemed new,with granite and nice wood. The rooms were considerably larger than the Embassy Suites we had come from in Marin country. After a bad experience many years ago in FL and an ok experience in San Rafael that week, I had vowed to never stay at ES again. After this experience I may reconsider.
PROS: The breakfast buffet was great and the employees seemed to be keeping it very well stocked and clean.
The elevators and atrium led me to believe that this might have once been a Hyatt?
The shuttle to the city was an added (and free!) bonus. If we ever come back to SF we will utilize this instead of driving in the traffic.
Honors rooms were very nice.
Location was convenient to airport, Pacifica beach and downtown.

Room Tip: Honors Floor (7)
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
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Helpful?
Thank wendyc1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Francisco Airport - South San Francisco

Property: Embassy Suites by Hilton San Francisco Airport - South San Francisco
Address: 250 Gateway Blvd, South San Francisco, CA 94080-7018
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in South San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton San Francisco Airport - South San Francisco 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Embassy Suites San Francisco Airport Hotel South San Francisco
Embassy Suites South San Francisco
Embassy Suite South San Francisco
South San Francisco Embassy Suites

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