Shady place....stay away! My husband and I made a reservation at All Seasons Lodge for a weekend getaway in SF and the owner/manager (Raj) quoted us a price over the phone. Before arriving, we called Raj to see if it was ok to check in (since it was still early..about 1pm). Raj told us our room was ready and eagerly told us to come in.
We arrived in the small lobby and it smelled strongly of curry. I actually like curry, but the smell was very strong and might turn off some people. Upon checking in, it became quite apparent that Raj never took down our reservation. He repeatedly asked us how many nights we were staying, how many beds and gave us a higher price that what he quoted us over the phone. Luckily my husband wrote down the reservation number and price he quoted us, and Raj agreed to give us the lower price, Raj then tells us that we will have to wait an hour for our room since the last guy checked out late. Uh...WHAT. We called 45 minutes ago and he told us the room was ready. Annoyed and tired, we reluctantly wandered around the neighborhood and waited since we were already there.
45 minutes later, we called Raj to check in on the room. He said to give him 15 more minutes. At this point, we were ready to give up and cancel our reservations but decided to give him the benefit of the doubt at the end.
15 minutes later we drove back to the hotel. At this time, it was actually TWO HOURS after the stated check-in time of 1pm. But Raj gave us our keys and we thought we could finally check into our room. But when we got there, the chamber maid was JUST starting to clean up and told us it would take her 15 minutes. WTF. We went back down to the lobby and told Raj we wanted to cancel. He kept giving the same excuses....last guest checked in late, the chamber maid is working on it now, etc. It doesn't matter. He kept giving us false promises and wasting our time. I think we would've been more understanding if he were just honest with us about the time. Not only that, but never did he ONCE apologize for this mix up.
We got our money back but this experience left a sour taste in our mouths. Raj ruined our weekend getaway and he for sure won't be getting our and any of our friends and family's business in the future.
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- Also Known As:
- All Seasons Hotel South San Francisco