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“Review of Hotel”

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Best Western Plus Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
Reviewed 18 November 2013

I loved the convenience of this hotel's location just 5 minutes from the rental car return at the airport. An added bonus was the comfort of the rooms and the friendly staff. They even packed a breakfast bag for us because our flight was early and we left before the breakfast bar opened.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Best Western
Thank sherricp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 November 2013

This hotel has the best staff.... They're very friendly and so helpful..people at front desk to all the people in the restaurant and bar... Beds are very comfortable too....The cleaning staff is very accommodating if you need extra towels or blankets...the food is excellent.. Very comfortable bar area..

Room Tip: The one bedroom suites are very comfortable if you're entertaining or are traveling with kids.
  • Stayed: November 2013, travelled with friends
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Thank Kathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 18 November 2013

Hello Kathy and thank you for a wonderful review! Our staff will be pleased to read your great reviews! Thanks for taking the time and we hope to see you again soon! Jim McGuire, GM

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Reviewed 16 November 2013

We stayed one night and left our car there for two weeks. Reasonable, quality hotel. Shuttle service to and from the airport was flawless. All and all this hotel works well for the traveler who needs to leave a car for an extended stay.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank blondie4557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

While on business travel, I was looking for a hotel that was near the Airport, and could get me to Genentech's front door in the morning quickly -- Best Western Plus Grosvenor was PERFECT.

Once I arrived, I was at the hotel in less than 5 minutes from the rental car area. Then, the next day, I made it to Genentech in less than 10 minutes.

On top of that - good, clean hotel, all the services including breakfast in the morning. This hotel will be a regular part of my business travel to the South San Francisco area.

  • Stayed: November 2013, travelled on business
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Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 18 November 2013

Hi Jeff - thanks for your comments. I am glad you found our location helpful, especially to Genentech and all of the other great bio companies that are very close to our hotel. We hope you stay with again the next time you are visiting Genentech and the Bay Area! Thanks again.
Jim McGuire, General Manager

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Reviewed 15 November 2013

It was a beautiful 2-rm suite but with some problems. No regular coffee bags although there were two decaf bags and internet didn't work in morning I was there. Credit card registers bill $50 higher than I was told I would need to pay when I reserved the room.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with Best Western
Thank Alfred W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 18 November 2013

Hello Alfred and thanks for your comments. I am sorry that there wasn't regular coffee in your room - I will share this with our Director of Housekeeping. The additional $50 is only an authorization on your card, as explained to you during the check-in process. It will be removed, as it is not a charge. We apologize for the inconvenience and appreciate your feedback. Hope to see you again soon. Jim McGuire, General Manager

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Reviewed 15 November 2013

My second stay at this wonderful hotel Complementary shuttle service to SFO and the BART. Lovely hotel supplies wonderful breakfast with several juices, sausage, eggs, toast, muffins, pastries, cereals, etc. Everything you need to start our day. So convenient and a very good tariff for the San Francisco area. No need to bother with a downtown hotel. On another return, would definately stay again.

  • Stayed: October 2013, travelled solo
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Review collected in partnership with Best Western
Thank GCSMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 18 November 2013

Hello (State of) Maryland and thanks for your nice comments on our hotel! I am so pleased that you enjoyed your stay with us and found our restaurant and staff to be great. We appreciate your feedback and look forward to your next visit! Thanks again, Jim McGuire, General Manager

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Reviewed 14 November 2013

On arriving to San Francisco on the morning of October 8th we were able to check our bags with the hotel prior to check in. This was great because we were able to sightsee downtown San Francisco without worrying about our bags. That night when we checked in we found out the motel had a shuttle bus going to the 49er's game on Sunday the 13th. Before checking out the next morning I signed up with the General Manager to reserve our spots on the shuttle. I also asked about checking 5 adults into one of our two rooms before the game or checking our luggage. He made no promises. However he said he would see what he could do. Sunday the 13th we arrived early to the motel for the shuttle to the game. When the General Manager got there we checked in for the shuttle and found out we could check into our rooms. We had a great time at the game and when we got back to the motel. I would recommend this motel and shuttle to anyone going to the 49er's home games and staying in San Francisco.

Room Tip: We stayed here before and found all rooms are quiet but the ones along Airport blvd are a little qui...
  • Stayed: October 2013, travelled with family
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Thank Jim_Grupp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#4 Romantic Hotel in South San Francisco
#5 Family Hotel in South San Francisco
Price Range: £113 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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