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“Very pleasant stay”

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Best Western Plus Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
Reviewed 26 May 2014

We took a cab from the airport to the hotel - $17 including tip. We checked in to a well-appointed room with two of the most comfortable beds we've had at a Best Western. It had all the amenities as mentioned in the hotel's fact sheet (do read it), with a small refrigerator to boot! The bathroom could use some updating, but all in all the accommodations were clean and had most everything one would need. The free buffet breakfast had the same assortment everyday except the hot meat was different each day, but nevertheless substantial and the kitchen staff refilled attentively. I think this is what sets the Best Western apart from most of the chain hotels. Front Desk staff, Housekeeping, and the host at the breakfast room were nice. The complimentary shuttle to the airport runs a regular schedule throughout the day and evening - the driver was helpful and informative. We used this to get to the car rental facilities at SFO. A welcome treat was discovering that See's Candies was just across the street so that took care of presents for family and friends. There is a McDonald's across the hotel, and a Houlihan's about a block over. We would again consider staying at this property should we again find ourselves visiting San Francisco.

Room Tip: Ask for a room that is facing the boulevard.
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  • Stayed: May 2014, travelled as a couple
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Thank jpmcba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 28 May 2014

Hello New York! Thanks so much for your great review! We are pleased to read that you enjoyed our accommodations, food and service! It was nice of you to leave such a detailed review and we appreciate your feedback! We hope to see you again very soon. Thanks again!
Jim McGuire, General Manager

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1,194 - 1,200 of 2,105 reviews

Reviewed 26 May 2014

We stayed recently prior to a week long business trip. The accommodation at this Best Western were outstanding, quite and clean. The staff was amazingly helpful and the shuttle service to the SFO Airport could not be any easier. Our car was pared safely. Upon our return it took a few minutes to retrieve the car and be back on the road.
Definitely worth a few extra dollars to spend a night before a trip, rather than getting up at 2:00 or 3:00 am.

Room Tip: Loved the high floor. Great views.
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  • Stayed: May 2014, travelled on business
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Thank Staywme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 28 May 2014

Hello Peter and thanks for your nice review! It's always nice to have you stay with us, and we appreciate you taking the time to write a nice review! See you again soon we hope! Jim

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Reviewed 26 May 2014

Recent stay for 2 nights in late May 14. Check-in was quick and easy, very helpful, friendly, and informative desk staff. Room was very neat and clean. Although this is an older property, it seems very well maintained. My wife noted that the king bed was among the best for comfort and quality of any hotel we have stayed in, and she is very picky about cleanliness, bed comfort and quality. We got in during evening rush hour, so rather than go out to dinner, we opted for the "Brass Elephant" hotel restaurant. We were both very impressed with service and food quality. It has been my experience that most in-hotel restaurants are tremendously overpriced (so we usually don't go to them) with only so-so food quality and service, but this was an exception. I had an excellent steak dinner special, and the prices were very reasonable and in-line with most other off-property restaurants, with a good menu variety to satisfy most tastes. So I would recommend the restaurant for guests if you want a "stay in" evening. The bar was also cozy, quiet, and nice, and had good happy hour prices. A full hot breakfast buffet was included with our stay, which was was above my expectations for quality and variety, with fresh scrambled eggs, sausage, pancakes, home fries, fresh fruit, and fresh bagels and breads. Freeway access into the city was quick and easy. My only criticism if there is one would be the $7.00 per night parking fee, which I suppose is the practice with some hotels in larger cities. I would think that this hotel was far enough out of SF proper to warrant free parking for guests, however, and I have stayed in other hotels in this area which don't charge for parking. All in all, I would highly recommend this hotel, and would certainly stay again when going to SF.

  • Stayed: May 2014, travelled on business
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Thank StarCruiser_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 28 May 2014

Hello StarCruiser and thank you so much for your great reveiw! It's always nice to hear someone's detailed positive experience - from the comfort of the bed, the room cleanliness, the great food and service - all of it. We appreciate your feedback! Please note that 98% of the hotels in South San Francisco do indeed charge for parking and our $7 daily fee is probably the least expensive. We do look forward to your return visit and thanks again for your great review!
Jim McGuire, General Manager

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Reviewed 21 May 2014

When you need something, they are really willing to help. The hotel quality and presence are very impressive. I had a nice sleep and enjoyed the food in the morning. I had quite good experience during my stay.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Tao L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 22 May 2014

Hello Tao and thanks a lot for your review! We are happy to read you had great service and you enjoyed your stay! See you again soon we hope! Jim McGuire, General Manager

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Reviewed 19 May 2014

We recently state at the BW Grosvenor Hotel at the San Francisco airport. Quick shuttle to the hotel. While being an older hotel it was well kept and had clean rooms. Front desk staff was helpful and made our stay pleasant. We ate in their restaurant and the food was great. There breakfast buffet was outstanding with many items to choose from. On the negative side a taxi to downtown cruise port is expensive but that is not their fault. We would stay there again.

  • Stayed: May 2014, travelled as a couple
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Thank Ray425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 20 May 2014

Hello Ray from Eugene! Thanks so much for posting your nice review on our hotel! I am happy that you enjoyed our hotel and our restaurant! For future visits when you'd like to visit downtown, consider taking our complimentary shuttle back to the airport and riding BART into the City. It may be a better option for you. We hope to see you again soon! Jim McGuire, General Manager

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Reviewed 19 May 2014

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with BudgetPlaces
1  Thank Jyothi D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 19 May 2014

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Reviewed 18 May 2014

Very comfortable room on the 9th floor, facing the highway. Room was super clean and very comfortable. Unfortunately we got in late and had to leave early. Breakfast was delicious with eggs, homestyle potatoes, sausage, French toast, fruit, yogurt, and hard boiled eggs. Cereal and pastries were also available along with juice and coffee. Excellent water pressure in the shower which is a must! Will stay again!!

  • Stayed: May 2014, travelled as a couple
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Thank Alaina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 19 May 2014

Alaina, thanks so much for your positive review on your recent stay! I will pass along your great comments to our staff and I'm so happy you enjoyed the breakfast! It is a big HIT with our guests! See you again soon! Jim McGuire, General Manager

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Additional Information about Best Western Plus Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#3 Family Hotel in South San Francisco
#4 Romantic Hotel in South San Francisco
Price Range: £80 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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