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“Decent overnight stop before taking early flight”

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Holiday Inn Express San Francisco Airport-North
Dallas, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Decent overnight stop before taking early flight”
Reviewed 23 July 2014

We were at the end of our trip to Bay Area (btw, everyone should visit SF at least once in their lifetime) and have an early flight the next morning. We chose this hotel for its proximity to SFO as we wanted to avoid maneuvering the infamous SF traffic to catch our flight.

First of all, the address given by the hotel's website was not found in Hertz's GPS. So we entered some street number that was close enough. When we got close, we saw Holiday Inn and pulled in. When we were ready to check in, the front desk pointed out that we booked "Holiday Inn Express" which was a block down. Back to the car we went.

Upon arrival, the check in was quick and easy. After the usual "thank you for being our Platinum member yadda yadda...", we were told there is a $9.99 charge for parking. Well, after driving and parking in SF for the previous few days, we came to realize that nothing much was free in that city, even street parking. I could have returned the rental car and take the hotel's bus shuttle to SFO. But it was late and we were tired and hungry, so $10 wasn't too bad considering everything else.

The hotel lobby looked new and updated. When we arrived at our room, my son did the usual "jumping test" on the beds and he approved. The room looked new as well, and the furnishings looked updated. We had a view from our window, that is if you considered the "South San Francisco City" letters arranged on the nearby slope worthy of a view. We had a good rest, all refreshed and ready for the journey home early next morning.

Stayed July 2014, travelled with family
Helpful?
1 Thank Straits V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level Contributor
186 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 23 July 2014 via mobile

Excellent value for airport hotel with free shuttle. Large comfortable room. A/c could have been more effective. Outstanding free breakfast with very good range of hot/cold and even healthier options too - just need sturdier plastic cutlery. Friendly and helpful with late check out as an IHG reward member. Late evening check-in clerk got us some fresh milk for a cup of tea in our room when we we arrived just around midnight which was a nice touch.

Stayed July 2014, travelled as a couple
Helpful?
Thank Father Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEXS_Management, General Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, 30 July 2014
Dear Guest,

Thank you for your recent review. We appreciate the feedback. Please don't hesitate to contact us when you return back to the San Francisco Area. We appreciate your business and hope to see you again.

Regards,
Raj L.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
Reviewed 23 July 2014

I was in the neighborhood and I had an urgent document to print, I couldn't find a nearby print shop, and I was advised that this hotel has a business center. I headed there, Tess informed me that the business center is only for guests use, however she offered to get an approval for this exception, and she made it. Both her and the front office supervisor were so awesome, friendly and helpful. I really appreciated it

Stayed June 2014, travelled solo
Helpful?
Thank CurlyFou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEXS_Management, General Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, 30 July 2014
Thanks for the Awesome Review! We hope that we can accommodate you again during your visit to the San Francisco Area.

Regards,

Raj L
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon SK
Level Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 July 2014

We stayed June 23rd to 26th, 2014. Room was large and clean. The biggest plus was the great access by shuttle service to and from the airport and the BART system. There was no excessive waiting for the shuttle service. Breakfast was comparable to all the Holiday Inn Express hotels giving a choice of hot and cold foods.

Room Tip: Our room was quiet even though were were close to highway and airport.
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank RMFOX222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEXS_Management, General Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, 30 July 2014
Thank you for your great review, we also appreciate your great feedback. We hope to see you again when you return to the SFO area.

Regards,

Raj L.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davie, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

The hotel says its been renovated but it still has an older feel and had a musky smell in the room. The a/c also didn't work very well. The towels were very stiff and they weren't comfortable to dry off with. The parking was also a problem. One night there were no spots and we were told to park across the street. I can't believe they charge for parking for a hotel far from the city. Although it was close to the highway and could get downtown in 15 mins without traffic. I feel we payed too much and maybe we would stay again if it was $80 a night. I don't think its worth more. The free breakfast was a joke. The orange juiced tasted like flavored water.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Aesatin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, 2 August 2014
Dear Aesatin,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the air conditioning, parking arrangement and breakfast. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Derby, United Kingdom
Level Contributor
116 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 11 July 2014

The reception staff at the hotel couldn't have been more friendly, helpful and informative. We had an excellent room with sitting area, microwave and fridge. The room was clean, as was the bathroom. When we asked about getting into San Francisco, John on reception told us about the free shuttle bus that would take us to the airport and return, then to use the BART trains into city centre. This all worked very well. At the BART ticket office we were asked if we were seniors, and when we said yes they told us to go to information as we would get our tickets with a discount from there. Instead of paying $32 dollars each return it cost us only $9 dollars each return. They didn't have to tell us this but we were very pleased they did. The only small niggle is when you are returning to your hotel and waiting for the shuttle bus, they are not particularly well signed and also many of the drivers could barely speak understandable English, but we made it. Breakfast was free and ok, plenty of it. Were a bit worried that the room would be noisy being so near the runways of the airport but we weren't troubled by noise at all. Bed was huge and very comfortable with a choice of either soft or firm pillows. Excellent value for money.

Room Tip: We had an Executive King room which was very good indeed and not expensive.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Skiers356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 July 2014

My complain is not much on the hotel , but on their shuttle bus. Me and several Hotel guests waited at the SFO Hotel Shuttle curb for an hour and a half in a cold night June 29th. These included guests from Travelodge, Grosvenors and Holiday Inn Express, and another hotel I can't remember. The shuttle, waited on one end of the curb, but did not even stop to see if there are other passengers waiting on the other side. Very poor service.
At theh otel, I was given a key that did not open the door, and I have to call them again and a maintenance guy came , and have to fix the lock before I can come in. That was a terrible travel experience considering I just arrived from a 14 hour flight.

Room Tip: A McDonald store is located next to the hotel. And though I don't eat fast food, it is a welcome...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MsLifeIsAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEXS_Management, General Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, 3 July 2014
Dear Guest,

Thank you for you review and we appreciate your business. I would like to apologize for the shuttle problems you encountered during your recent stay at our hotel. The shuttle drivers do make curbside announcements, but it may not have been heard due to how busy the airport was. Needless to say, I have spoke to the Shuttle Company management to make sure we speak to all the drivers and ensure that all of our Airport guest can clearly hear the curbside announcements. Thank you for bringing this issue to our attention.

Regards,
Raj L.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Francisco Airport-North

Property: Holiday Inn Express San Francisco Airport-North
Address: 373 S Airport Blvd, South San Francisco, CA 94080-6705
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#7 Family Hotel in South San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express San Francisco Airport-North 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express San Francisco Airport North is centrally located just one mile north of San Francisco International Airport and minutes from San Francisco's world famous attractions and financial district. Complimentary amenities with each night's stay include a free hot morning breakfast buffet, free San Francisco International Airport and BART station shuttle service, free high-speed wired and wireless Internet access throughout the hotel, and free use of the hotel's 24 hour business center.The hotel also offers guests an expanded fitness room and whirlpool spa. In-room amenities in all of the the hotel's newly renovated oversized guestrooms include a luxury pillow-top mattress, 32" flat panel television, microwave/refrigerator, digital safe, cordless phone, two-line speakerphone with data-port and voice mail, iron/ironing board, coffeemaker, and a large 48" executive desk with an ergonomic chair. A coin-op guest laundry facility and ATM are also available on-site.Park Stay & Go Packages are available, which can include up to 14 days of covered parking beyond your actual stay at the hotel.San Francisco City, Alcatraz, and Napa Valley Room and Tour Packages are available, which include both accommodations and tour pick-up and drop-off services from and to the hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Francisco Airport-North Hotel South San Francisco
Holiday Inn South San Francisco
South San Francisco Holiday Inn

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