Nothing but NEGATIVES in this review. (The worst part of the review is the last paragraph in case you’re thinking of skipping reading this b/c it’s long.) First of all, let me say that my wife and I believe ourselves to be very moderate, tolerant, patient and empathetic couple. If we receive an overcooked steak at a restaurant, we rarely return it and believe in a zen way of life to live in the present and make do with what we have. If we have a poor experience at a restaurant, we still tip the wait staff because we realize they need to make a living.
That said, we were VERY UPSET with our stay at the Summerland Inn (and we don’t get upset very often). We wanted to stay off the main drag in our Santa Barbara weekend stay and when we saw the “lodging sign” on 101, we decided to take the Summerland exit. The inn looked like a classic Victorian B&B’s we’ve stayed at in the past.
In the lobby, there was no “office” just a pedestal as a reception area. The inn keeper/owner would go “in the back” which looks like a living room & kitchen area where they live. We asked if any rooms were available. The owner gave the both of us long “up and downs”, thought for a few seconds, then she quoted us a rate. This REALLY UPSET my wife because she felt like the owner was giving us a rate based on our means (or based on her interpretation of our “means” based on how we look/act).
The owner looks like an immigrant who is just trying to make a living in this country. I’m 100% for the American Dream, but when you’re on a once-a-year vacation and you pay good money for a weekend stay, you expect fair service. I’m not even talking Hilton quality service… or even Holiday Inn… heck, I’ll settle for Travel Lodge or Howard Johnson’s level service!
So she walks us to the room BAREFOOT. She tells us nothing about the amenities, when the continental breakfast would be, if any, etc. The attached lighting outside are all florescent, probably to save money. The driveway/parking lot lights are all solar lights, probably to save money. The lighting was very dim and while we didn’t feel not safe, it’s not like a typical hotel parking lot where there is average lighting.
Inside the room, there is a fan running full blast b/c they just cleaned the carpet. The sign on the door indicating the room # had fallen off and was laying on the ground. Two of three lamps were unplugged. The cable box was unplugged. The remote control was NOT PROGRAMMED. To plug in the cable box, you had to unplug one of the lamps!
The fridge is right next to the bed, which means we won’t be able to sleep unless we unplug it! Guess we can’t keep any drinks cold overnight. Why don’t they add a electrical outlet and put the fridge in the closet?
The furniture looks like it’s a hodge-podge collection of leftovers. The owner warned us not to kick our feet against the bed frame which sticks out on both corners. Despite the warning, we must kicked ourselves 8 times total. Yes, we knew about the bed frame but the room layout was so bad that we still kicked ourselves. The owner obviously knew about this which is why she warned us. If so many other guests have kicked the bed frame too, why don’t they just fix it?
The worst part of the room, however, is that the bathroom was NOT cleaned. There was brown stuff in the toilet and a used razor in the shower. There were NO towels. The shampoos are generic low-end brands except for a pumper for hand soap. The reason they use a pumper is because it is CHEAPER than giving each guest a new bar of soap. Also, the provided shampoo (no conditioner) was not only generic low-end shampoo, BUT IT WAS REFILLED!! Yes, it was refilled and not a brand new bottle. This was clearly obvious based on the age of the label (gets wet over time) and looseness of the cap. We decided to go to the grocery store and buy our own soaps and towels. Reading some other reviews (after we already checked-in), we realized we would only receive cheap, low-end towels that would be very scratchy; and odds are they would not even make up the room and replace the towels. We thought we’d just take matters into our own hands here.
In summary, I’d rather stay at a Motel 6. At least they have clean bathrooms and when they leave the light on, it’s not a florescent or solar light.
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- Also Known As:
- Summerland Hotel Summerland