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“The Shop Worn and very dusty Summerland Inn”
Review of Summerland Inn

Summerland Inn
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Summerland Inn
Ranked #2 of 2 Summerland B&B and Inns
Reviewed 26 July 2007

We selected two rooms for two nights and made advance reservations. Upon arrival, the owner operator had given one of our rooms away to another patrom. We felt this was "bait and switch". The entry way was very dusty and felt "shop worn". Our rooms were the same way. The mini blinds had coats of dust on them. There is no central air conditioning and the rooms are hot. The once beautiful rooms did not look the same as in the photos on the web site. Some cheap teak copies of antiques have been substiuted. The small refrigerators and mircro waves are old. One had old food in it. One dresser had clothing and old shoes left in it from other quests that had left them behind. No full breakfast was provided. Not like on the photo on the web site - no waffle with fruit and whip cream, juice and coffee in a pretty china cup. No dinning room. A pot of coffee and one plate of sliced coffee cake was placed out at 8 a.m. in the entry way. No customer service or help. The operator did not speak English well and was difficult to communicate with. Too expensive and overpriced! Shame on the new owners!

  • Stayed: July 2007, travelled on business
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6  Thank dreamleader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 39 of 39 reviews

Reviewed 1 May 2007

Actually, we stayed here several years ago when it was charming and clean and under previous ownership. Unfortunately, the current owners have allowed it to deteriorate considerably. When we checked in there was a real lack of communication as to when and what to expect for breakfast. Also, no indication as to check out time. The owner also told us we got a "special rate" but not to discuss it with anyone else or they would be upset which made us wonder what they said to the next guests about our rate. We noticed that the new owners were living in the old dining room area which left nowhere for breakfast except the lobby which was cramped and uninviting or your room (which was also cramped and uninviting). At about 8:15am the next morning a few slices of cake were put out on the lobby table. There was cereal but no milk and some coffee. We decided to head for the nearest cafe. The worst part of the whole experience was the obvious uncleanliness of the room. The toilet paper dispenser fell off the wall totally upon first use. The light was terrible for reading and one cheap flourescent light in the bathroom was burned out! A used cup from a previous guest was still on the mini bar. The shower tiles were dirty and mildewed. It was so obvious that the current owners were just using whatever was left by the previous owners without any upkeep or replacement and that they have no idea what is an acceptable Bed and Breakfast experience let alone an acceptable level of cleanliness and service standards under any circumstances. The current owners don't seem to make any attempt to provide a clean welcoming environment that would make anyone want to return again. At least we were able to get hot water for our shower, upon check-out we observed that another guest had left a note in the key basket that they had no hot water in their room among other complaints and that they were not at all happy! (No one actually checks you out, you just leave your key in a basket). We will not be returning here again and suggest you look elsewhere as well.

  • Stayed: April 2007, travelled with family
    • Value
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5  Thank wannaknowSantaMonica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
San Jose
115
Reviewed 25 June 2005

Nothing but NEGATIVES in this review. (The worst part of the review is the last paragraph in case you’re thinking of skipping reading this b/c it’s long.) First of all, let me say that my wife and I believe ourselves to be very moderate, tolerant, patient and empathetic couple. If we receive an overcooked steak at a restaurant, we rarely return it and believe in a zen way of life to live in the present and make do with what we have. If we have a poor experience at a restaurant, we still tip the wait staff because we realize they need to make a living.

That said, we were VERY UPSET with our stay at the Summerland Inn (and we don’t get upset very often). We wanted to stay off the main drag in our Santa Barbara weekend stay and when we saw the “lodging sign” on 101, we decided to take the Summerland exit. The inn looked like a classic Victorian B&B’s we’ve stayed at in the past.

In the lobby, there was no “office” just a pedestal as a reception area. The inn keeper/owner would go “in the back” which looks like a living room & kitchen area where they live. We asked if any rooms were available. The owner gave the both of us long “up and downs”, thought for a few seconds, then she quoted us a rate. This REALLY UPSET my wife because she felt like the owner was giving us a rate based on our means (or based on her interpretation of our “means” based on how we look/act).

The owner looks like an immigrant who is just trying to make a living in this country. I’m 100% for the American Dream, but when you’re on a once-a-year vacation and you pay good money for a weekend stay, you expect fair service. I’m not even talking Hilton quality service… or even Holiday Inn… heck, I’ll settle for Travel Lodge or Howard Johnson’s level service!

So she walks us to the room BAREFOOT. She tells us nothing about the amenities, when the continental breakfast would be, if any, etc. The attached lighting outside are all florescent, probably to save money. The driveway/parking lot lights are all solar lights, probably to save money. The lighting was very dim and while we didn’t feel not safe, it’s not like a typical hotel parking lot where there is average lighting.

Inside the room, there is a fan running full blast b/c they just cleaned the carpet. The sign on the door indicating the room # had fallen off and was laying on the ground. Two of three lamps were unplugged. The cable box was unplugged. The remote control was NOT PROGRAMMED. To plug in the cable box, you had to unplug one of the lamps!

The fridge is right next to the bed, which means we won’t be able to sleep unless we unplug it! Guess we can’t keep any drinks cold overnight. Why don’t they add a electrical outlet and put the fridge in the closet?

The furniture looks like it’s a hodge-podge collection of leftovers. The owner warned us not to kick our feet against the bed frame which sticks out on both corners. Despite the warning, we must kicked ourselves 8 times total. Yes, we knew about the bed frame but the room layout was so bad that we still kicked ourselves. The owner obviously knew about this which is why she warned us. If so many other guests have kicked the bed frame too, why don’t they just fix it?

The worst part of the room, however, is that the bathroom was NOT cleaned. There was brown stuff in the toilet and a used razor in the shower. There were NO towels. The shampoos are generic low-end brands except for a pumper for hand soap. The reason they use a pumper is because it is CHEAPER than giving each guest a new bar of soap. Also, the provided shampoo (no conditioner) was not only generic low-end shampoo, BUT IT WAS REFILLED!! Yes, it was refilled and not a brand new bottle. This was clearly obvious based on the age of the label (gets wet over time) and looseness of the cap. We decided to go to the grocery store and buy our own soaps and towels. Reading some other reviews (after we already checked-in), we realized we would only receive cheap, low-end towels that would be very scratchy; and odds are they would not even make up the room and replace the towels. We thought we’d just take matters into our own hands here.

In summary, I’d rather stay at a Motel 6. At least they have clean bathrooms and when they leave the light on, it’s not a florescent or solar light.

  • Stayed: June 2005
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15  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Los Angeles, CA
311
Reviewed 9 September 2004

Not as bad as other reviewer said. If only the highway weren't in front of it... Beds are great, w/featherbeds and down comforters. Amazing desserts - chocolate pecan pie and cheesecake - were left in our room for our late arrival. Breakfast was good - individually made omlettes. Room was clean, we were happy - just wish we'd known about that busy highway!

7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2004

The positive ratings for this inn are out of date. We stayed here over Easter 2004, and found it an uncongenial place and a poor value for the money. We met another disappointed guest who told us he'd stayed a few years earlier, that the management had changed since then and it had gone sadly downhill. The rooms are not scrupulously clean and the current owners seem to be cutting corners to save money (i.e.,ugly fluorescent lights in all the fixtures). Previous guest told us they used to serve a sumptuous breakfast in the dining room--that part of the house has been closed off for the owners' private use now and they just put out cheap breads and coffee in the lobby. I think the owners probably don't know much about hotel management and are just trying to get by, but this is not a nice place to stay.

  • Stayed: January 2005
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7  Thank WeRFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2015
Google Translation

  • Stayed: August 2014, travelled as a couple
    • Location
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Thank eliOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2011
Google Translation

  • Stayed: April 2011, travelled solo
    • Value
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    • Sleep Quality
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1  Thank Petardo_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Summerland Inn

Address: 2161 Ortega Hill Road, Summerland, CA 93067-1209
Region: United States > California > Summerland
Amenities:
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Summerland
Price Range: £65 - £100 (Based on Average Rates for a Standard Room)
Number of rooms: 18
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Also Known As:
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