We selected two rooms for two nights and made advance reservations. Upon arrival, the owner operator had given one of our rooms away to another patrom. We felt this was "bait and switch". The entry way was very dusty and felt "shop worn". Our rooms were the same way. The mini blinds had coats of dust on them. There is no central air conditioning and the rooms are hot. The once beautiful rooms did not look the same as in the photos on the web site. Some cheap teak copies of antiques have been substiuted. The small refrigerators and mircro waves are old. One had old food in it. One dresser had clothing and old shoes left in it from other quests that had left them behind. No full breakfast was provided. Not like on the photo on the web site - no waffle with fruit and whip cream, juice and coffee in a pretty china cup. No dinning room. A pot of coffee and one plate of sliced coffee cake was placed out at 8 a.m. in the entry way. No customer service or help. The operator did not speak English well and was difficult to communicate with. Too expensive and overpriced! Shame on the new owners!
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- Also Known As:
- Summerland Hotel Summerland