The room itself was spacious and comfortable. Staff for the most part was friendly and helpful. One staff member was not and even when requested, I received no contact from management. Very disappointed! Would probably stay there again if I had a guarantee that I would have no contact with the particular staff member.
Thank you for writing this review. Manager tried contacting you and left message on your answering machine. We finally got your work phone number and were able to talk to you in person. The errors made by the staff of the hotel is brought to the department manager's attention. Corrective procedures are established. You stated that you are satisfied after the phone conversation. Please come again and ask for the manager and I will personally take care of you.
I needed a last-minute family room for Sunday night before Thanksgiving near Santa Clara, and wanted to stay under $100 including breakfast. Got a room with two queens for $86 total on 24 hours notice online. Firm mattress with pillowtop and good pillows. Nice hot shower with full flow. Breakfast was best I've ever had at a Days Inn--cold cereals, breads, french toast, waffles, hard boiled eggs, juices, fruit, etc. in a spacious pool-side room--and nearly Hampton quality. Minor room maintenance issues typical of a newly-branded former independent hotel. Hotel desperately needs a sign on the corner (and on their corporate web site) noting that the street address is bogus: yes, the hotel BACKS onto Mathilda, but you can only get to it from a tiny side street that looks at night like a driveway into a restaurant. Kinda frustrating to have to drive a half-mile (past another freeway) to turn around and try to figure out the puzzle of how to get there from here.
Thank you for your kind words. We are continuously trying to take feed back from our guests and try to implement their thoughtful suggestions. Hotel sign was a major project for us. Restaurant owner did not want our sign displayed under the restaurant sign. We could not get city to approve location of sign under the red wood trees on Ross drive. We are considering Monument sign in the frot of the drive way if we can get the permit from the city. We appologize for the inconveniece. The hotel address is 504 Ross Drive and it is the 2nd driveway. We are glad that you like our ammenities. Please come and stay with us soon.