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“Fantastic service, possibly best hotel stay ever” 5 of 5 bubbles
Review of The Domain Hotel

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The Domain Hotel
Ranked #5 of 33 Hotels in Sunnyvale
1 review
“Fantastic service, possibly best hotel stay ever”
5 of 5 bubbles Reviewed 6 June 2014

I was in Sunnyvale for a couple of days while interviewing for a job.
The rooms were modern, spacious, the staff was attentive, complimentary breakfast was decent, internet was pretty much what you paid for and the overall value was okay.
What really made this one of the best stays ever was the shuttle driver. This guy not only takes you to your interview, but is always super engaging. He will be giving you helpful tips and then switch to tourist guide and give you a tour of the area, then he will give you recommendations for restaurants for after the interview when you are hungry and tired. This driver rocks, and if I ever come back to the area, I will stay at this hotel again mainly because of him.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gabriel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Manager at The Domain Hotel, responded to this review, 3 September 2014
Dear HD,

We are delighted to hear that you enjoyed your stay with us. Our number one focus is always the guest! Alix is a rockstar and we have shared your comments.

Sincerely,

Todd Metzger
General Manager
Domain Hotel * A Joie De Vivre Hotel
1085 E El Camino Real, Sunnyvale CA
Tel: 408-247-0800
Fax: 408-984-7120
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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889 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Seattle, Washington
1 review
4 of 5 bubbles Reviewed 6 June 2014

I stayed here for an interview in May 2014. The hotel was nice and clean with a helpful staff. Alex, the shuttle driver, was very considerate and explained all the local companies and nearby sights. One negative is the walls aren't very soundproof so I could hear my neighbors going at it.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank H D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Manager at The Domain Hotel, responded to this review, 3 September 2014
Dear HD,

Nothing is more gratifying then receiving positive comments from our guest. We are excited to serve you in the future. I apologize for the noise issue, we have more quiet areas in the hotel and would be happy to block you in one in a future stay. Please don't hesitate to contact me directly.

Sincerely,

Todd Metzger
General Manager
Domain Hotel * A Joie De Vivre Hotel
1085 E El Camino Real, Sunnyvale CA
Tel: 408-247-0800
Fax: 408-984-7120
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
4 of 5 bubbles Reviewed 5 June 2014

The hotel's really good. Good ambiance; good service; friendly staff; hourly shuttle service.
Driver of the shuttle (one who drives in the morning) was friendly to me and he boosted my confidence for my interview.

Room Tip: Ask for rooms which have a good view outside.
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 111James_Bond_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Manager at The Domain Hotel, responded to this review, 3 September 2014
Dear 111James_Bond_,

Thank you for choosing The Domain Hotel for your stay in the Bay Area. Your survey and comments are greatly appreciated and will only help us continue to improve!

Sincerely,

Todd Metzger
General Manager
Domain Hotel * A Joie De Vivre Hotel
1085 E El Camino Real, Sunnyvale CA
Tel: 408-247-0800
Fax: 408-984-7120
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorado, Puerto Rico
Level Contributor
233 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed 4 June 2014

First off, let me say that the staff at the domain was WONDERFUL. Very polite and present. I liked the wine hour downstairs as well as the "free" breakfast, but the hotel is a best western in lipstick. Its typical of Joie de Vivre hotels, find a crappy hotel in a great location, remodel it, and jack prices. It works. E.g. Dream Inn at Santa Cruz. That being said, the dressing and design is great but the bones of the hotel sort of suck. I wouldn't not recommend the Domain due to the wonderful service levels and nice decor, but the bones are OLD OLD. It wasn't a full remodel, it was lipstick on a pig... However it is nice lipstick!

Room Tip: Make sure you have an external window, some rooms open into the foyer.
See more room tips
  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hausenpepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Manager at The Domain Hotel, responded to this review, 3 September 2014
Dear hausenpepper,

I would like to personally apologize for the decor of the Domain not being up to your standard; this is not the level of service we look to provide at anytime, nor are these comments we are accustomed to hearing. Your comments are greatly appreciated and will only help us continue to improve our service.

Sincerely,

Todd Metzger
General Manager
Domain Hotel * A Joie De Vivre Hotel
1085 E El Camino Real, Sunnyvale CA
Tel: 408-247-0800
Fax: 408-984-7120
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
1 review
3 of 5 bubbles Reviewed 4 June 2014

Good hotel, helpful staff. Easy and convenient (free) hotel shuttle with a fantastic / polite shuttle driver (Alex) that pretty much knows every spot/building in that area. Basically, you will get to your meetings/work in time if you go with him.

The wall of the rooms weren't sound proof, so you get to hear noises from rooms that share a wall from time to time. The breakfasts were ok~good, although the waitress serving the breakfast could use some more formal training on how to efficiently serve the customers.

Again, the (free) shuttle with a knowledgable driver is the only reason that I would recommend the hotel to anyone else.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank Omid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Manager at The Domain Hotel, responded to this review, 3 September 2014
Dear Omid A

We are delighted to have you as our guest and look forward to serving you in your future stays in San Jose!

Sincerely,

Todd Metzger
General Manager
Domain Hotel * A Joie De Vivre Hotel
1085 E El Camino Real, Sunnyvale CA
Tel: 408-247-0800
Fax: 408-984-7120
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
1 review
5 of 5 bubbles Reviewed 3 June 2014

I had a week long stay and this place is just awesome. The breakfasts are great and the rooms are great too. The room amenities were spot on and service rendered was just superb. I was lucky to get a room with a balcony and it made all the difference. I would definitely come back!

Room Tip: Choose the room with the balconies facing outside.
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Siddharth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Manager at The Domain Hotel, responded to this review, 3 September 2014
Dear Siddharth M,

Wow! Nothing is more gratifying then receiving positive comments from our guest. We are excited to serve you in the future. We are delighted to hear you enjoyed our new breakfast.

Sincerely,

Todd Metzger
General Manager
Domain Hotel * A Joie De Vivre Hotel
1085 E El Camino Real, Sunnyvale CA
Tel: 408-247-0800
Fax: 408-984-7120
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
1 review
5 of 5 bubbles Reviewed 3 June 2014

My son's gymnastics team stayed here and our stay was fantastic. From the wine reception to the breakfasts and pool, we all really enjoyed our stay. The rooms were large and comfortable and the staff was a pleasure. We would definitely come back.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caren_L602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd M, Manager at The Domain Hotel, responded to this review, 3 September 2014
Dear Caren_L602,


Nothing is more gratifying then receiving positive comments from our guest. We are excited to serve you in the future. We hope your sons team did well.

Sincerely,

Todd Metzger
General Manager
Domain Hotel * A Joie De Vivre Hotel
1085 E El Camino Real, Sunnyvale CA
Tel: 408-247-0800
Fax: 408-984-7120
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Domain Hotel

Property: The Domain Hotel
Address: 1085 E El Camino Real, Sunnyvale, CA 94087-3755
Phone Number:
Region: United States > California > Sunnyvale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 33 Hotels in Sunnyvale
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Domain Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
A Silicon Valley boutique hotel, ideally located where Sunnyvale meets Santa Clara, The Domain Hotel offers travelers a contemporary feeling hotel that infuses the technology vibe of the valley through its services and amenities yet embraces the natural outdoor beauty of Northern California through its inspired decor offering guests a unique choice in room type - tranquility or awakening rooms. All guestrooms feature flat-screen LCD TVs, sleep number beds and ample work space. ... more   less 
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