The staff members at the front desk was extremely rude, confusing, and arrogant. After checking in, I walked in to my room with cockroaches and bugs crawling all over my bed, ceiling, and bathroom! So I went back to the front desk and cancelled my 3 night reservation and demanded for my money back. They said it would take about 3 business days for the credit to be refunded but it has been 2 weeks and no refund on my account so far! I keep calling back and they keep giving me the run around, telling me that they don't have any records of my stay or credit card refund when I have a confirmation given to me by the front desk agent. Horrible experience and even worse staff!
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- Also Known As:
- Vagabond Hotel Sunnyvale