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“Bed Bugs!”

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Best Western Trailside Inn
Ranked #4 of 8 Hotels in Susanville
Susanville, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Bed Bugs!”
Reviewed 7 October 2013

While the hotel was clean on the outside, the staff friendly, and the room looked clean, I ended up with bed bug bites all over my legs and back! I also had issues with the cheap remote in the room. Very few of the buttons worked. Very frustrating when trying to channel surf.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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401 reviews from our community

Traveller rating
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    87
    31
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Richmond, United States
1 review
Reviewed 7 October 2013

We were very pleased with the accommodations. The room was nice, internet service good, staff helpful and friendly, breakfast was good. Just what you want when your along ways from home. This is the perfect stop over outside of Reno. This positioned us for our journey to Lassen National Park and beyond. Thanks! Dave

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HONESDALE
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 October 2013

We stayed here on our way to Lassen Volcanic National Park. Check in was easy and fast. The front desk staff were friendly and efficient. We had a king room with work table. WiFi was acceptable. The amenities were the usual shampoo, conditioner and lotion. The bed was comfortable with good pillows. Breakfast was the usual continental fare. It was a very nice stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ecb41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 September 2013

Kind of out of the way town, so wasn't expecting much. The hotel turned out to be a pleasant surprise. The room was very large, clean, and well maintained. There was an excellent more than continental breakfast. And inexpensive.

Room Tip: Back from the highway is quieter.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr_Yode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fordtraveler56
Level Contributor
90 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 27 September 2013

If you find your self spending the night in Susanville this is probably the best place to stay. The room was clean and well maintained. One of the better complimentary breakfast we have had on the road. Everything is close by in Susanville. Bed a bit hard but better than most.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank fordtraveler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2013 via mobile

Staff is friendly but not helpful. Wifi at times doesn't work. The rooms are clean but have cheap furniture. I've never been in a hotel that didn't provide shampoo and conditioner.

Lastly, I was at the front desk when a distraught lady came in to report food had been taken from her room refrigerator. The manager apologized but said he would look into the matter the next day. The lady said the food was for a meeting that evening, but manger repeated he would check into it next day.

I would not recommend this hotel for someone who needs to use the room for business while in Susanville.

Stayed September 2013, travelled on business
Helpful?
1 Thank Jay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2013

Check your door and don't leave anything valuable. The door jams don't lock well and the maids sometime overlook this. I know because my door has never shut without multiple slams and my door was wide open and I was robbed in January, with a shrug response from staff. I''m an early riser-4 am-with a group of business travelers at the same time, yet have always had to go to starbucks for coffee. Other hotels in Susanville aren't as nice, so best of the worse.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Jennifer Hope O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Trailside Inn

Property: Best Western Trailside Inn
Address: 2785 Main St, Susanville, CA 96130
Phone Number:
Region: United States > California > Susanville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Susanville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Trailside Inn 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Everyday is an adventure when you choose the BEST WESTERN Trailside Inn, with many wonderful places to explore located nearby. Named one of the top towns in which to live in Outdoor Life Magazine, Susanville is an outdoor lovers dream - and this Susanville hotel is the perfect place to call home while exploring the area. From hiking at Lassen Volcanic National Park to fishing at Honey Lake, Eagle Lake or Lake Almanor, there is something for everyone in this picturesque town. The Bizz Johnson Trail, stretching 30 miles, offers world-class mountain biking, hiking, annual marathons and other events. Bird watchers and nature photographers can observe osprey and more in the grounds surrounding the property. You can also enjoy visiting Lassen County Parks and Susanville Ranch. ... more   less 
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Also Known As:
Best Western Susanville
Susanville Best Western
Best Western Trailside Hotel

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