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“Slow Wi-Fi, no soap dish, broken ironing board”

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Best Western Mountain Inn
Ranked #4 of 8 Hotels in Tehachapi
Atlanta, Georgia
Level 6 Contributor
172 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Slow Wi-Fi, no soap dish, broken ironing board”
Reviewed 6 October 2013

The Wi-Fi, which is free, worked OK until about 9 p.m. when apparently several other people at the motel began using it. Then it was very, very, slow.
There is no soap dish in the shower, so you have to put your soap and shampoo on the floor.
There was an ironing board and iron in the room but the board was broken and unusable.
They don't want you to take coffee out of the breakfast area so they don't provide tops to the cups.
The same person owns three motels right in a row; this is the lowest and cheapest brand.
The motel is a favorite of workmen; the parking lot was full of work trucks.
The woman at reception did not ask how our stay was when we checked out; she just took the key without saying anything.
The motel is a couple of miles from the main highway.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank XenophonAnabasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Best Western Mountain Inn, responded to this review, 16 October 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Apple Valley, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013

Tehachapi is one of our favorite weekend getaways, and Best Western is our preferred hotel chain. The Mountain Inn is a great value and is clean and quiet. Our only complaint is the beds are too firm and lower quality.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Brandon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Best Western Mountain Inn, responded to this review, 16 October 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2013

The hotel itself is really good. We were across from the laundry which was convenient for us. We did have to ask for extra towels and wash clothes as there was only one wash clothe in the room. The lady up front questioned something like, "Just how many people are in your room?" to which we replied, "there are four of us and we all need WASH CLOTHS!" I ended up leaving a gift I bought in a nice box sitting on the air vent. Of course it wasn't found. I didn't expect it to be. (maids prob took it home). It certainly wouldn't have been thrown in the trash. I should have paid more attention when packing up the room before departure so that is my fault.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kazmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Best Western Mountain Inn, responded to this review, 16 October 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose
Level 4 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2013

Decent motel. Good, comfortable bed, but had thin, well-used towels. Noisy when other people turned on their shower. Several trains during the night, but they waited until they were on the outskirts of town before sounding their horns. There were 12 families in Model A Fords in our group. Since it had been very hot this day, and was supposed to be hot the next, we all decided to leave around 5:30 a.m.. Breakfast is usually ready at 6:00, but the motel had everything set up by 5:00, without our requesting it. They went an, extra mile to make our stay a nice one. That was special. I'd stay there again.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ModelAtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Best Western Mountain Inn, responded to this review, 16 October 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 May 2013 via mobile

After being moved to a room that actually gets wifi AND doesn't reek of smoke, I am quite pleased. Super spacious room with plenty of work-space on the west side.
I originally got an itty bitty matchbox on the east side with zero wifi. There's about 14 INCHES between the fridge and the bed. If they rearranged the furni maybe it'd feel more spacious. Maybe.
Otherwise, it looks like they recently remodeled.
If you need wifi, you need to be close to the office/on the west side.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ifurita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Best Western Mountain Inn, responded to this review, 16 October 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 May 2013 via mobile

I got an itty bitty matchbox for a queen room. There's about 14 INCHES between the fridge and the bed. If they moved the furni maybe it'd feel more spacious.
Maybe.
For business travelers, there's no workspace: no desk, no easily moveable chair, no wifi in this room, either.
Otherwise, it looks like they recently remodeled.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ifurita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, General Manager at Best Western Mountain Inn, responded to this review, 16 October 2013
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (661) 822-5591.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
No. California
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 December 2012

Peeled back the sheets on the bed and found blood and black hair on sheets. Called and had maid put fresh sheets on the bed. Asked for a pet room and cat urine odor was bad in the room. Will never stay there again.

  • Stayed December 2012, travelled with family
    • Location
    • Cleanliness
Helpful?
1 Thank sierranocalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, General Manager at Best Western Mountain Inn, responded to this review, 16 October 2013
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (661) 822-5591.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Mountain Inn

Property: Best Western Mountain Inn
Address: 418 W Tehachapi Blvd, Tehachapi, CA 93561-1638 (Formerly BEST WESTERN Mountain Inn)
Phone Number:
Region: United States > California > Tehachapi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Tehachapi
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Mountain Inn 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel is under construction!!! ... more   less 
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Also Known As:
Best Western Tehachapi
Tehachapi Best Western

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