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“Lunch time favorite”
5 of 5 bubbles Review of Wahoo's Fish Taco

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Wahoo's Fish Taco
Ranked #142 of 413 Restaurants in Temecula
Price range: US$5 - US$10
Cuisines: Mexican, Seafood
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Dinner, Lunch, Seating, Takeout
California
Level Contributor
20 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Lunch time favorite”
5 of 5 bubbles Reviewed 8 January 2013

Very casual. We like eating outdoors but then you look at the parking lot. Stand in line to order, paper plates, etc but love love their tacos and chips and salsa.

Visited July 2012
Helpful?
Thank DawnyandJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 reviews from our community

Visitor rating
    10
    5
    3
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Murrieta, California
Level Contributor
22 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Good Bowls!”
5 of 5 bubbles Reviewed 30 August 2012

I just love that I can go to Wahoos and order a kid's shrimp bowl with black beans and rice and that fills me up! The bowls is good, plentiful and healthy too!!

Visited August 2012
Helpful?
Thank Newmans2a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temecula, California, United States
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Wahoo CEO sets low standard for customer service.”
1 of 5 bubbles Reviewed 31 July 2012

My wife and I paid over $800 to have Wahoo's cater our July 4th Party. When we opened up the various containers we realized that all of the carnitas meat (1/3 of the meat that we ordered) was missing! It was an embarrassing situation to occur in front of 100+ guests and we were not able to fully feed our guests.

To add insult to injury, when we complained about the situation to Wahoo's they acted like they did nothing wrong and treated us like we made the whole thing up! In fairness to them, someone at corporate offered us a $150 credit toward a future catering order. We very politely wrote back saying we should be refunded on a pro-rata basis for what we didn't receive and perhaps some consideration for our inconvenience and embarrassment. Two weeks later, after no response, I reached out to the CEO of Wahoo's via Linkedin. He responded as follows:

I have spoken to Ellen Orbe , my best franchise operator about the incident. she personally took care of your order , made sure that everything was delivered , gave out her cell and email for contact purpose and no one ever reached out to her about the incident . She is my right hand person for the last 5 years , we just did the California Junior Lifeguard Championships ( 2500 kids ) and are catering the Irvine Company annual meeting for 1,500 employees . she has never missed a single catering with or without me , and her father who is in charge of franchising has already given you some compensation , which is way more than I would offer . so please let me know if you need any further assistance

Wow! Where did this CEO learn about customer service? Apparently his people are so good that they never make mistakes. In fact, what little they did offer us in compensation is way more than he would have offered!

His facts are in error as Ms. Orbe did not deliver our order nor did she provide her cell phone. My wife only met with her one time when she was originally exploring having Wahoo's cater our event. She placed the order at a later date with an employee named Zack. We had no way to get in touch with anyone on the day of the delivery (July 4th) as the local Wahoo's store was closed. Roger (who delivered the order) never gave us his cell phone. We brought this matter to his attention the very next day when we returned the catering boxes to Wahoo's and he wrote down our name and phone number for follow up.

Given our experience, the poor response, and the attitude that somehow we're wrong about this situation doesn't really incentivize us to consider using Wahoo's for future catering. For us, it's not about the money, it's the principle. We expected to be treated fairly and that there might be some ownership and consideration for the fact that we were unable to fully feed our guests which would be upsetting for any customer.

Organizations typically set the standard for customer service from the top down. To have a CEO respond to a customer complaint this way is indeed shameful. Moral to the story - make sure you open up all the food containers before allowing the delivery person to leave the scene and don't count on companies to understand what good customer service is all about.

Visited July 2012
Helpful?
2 Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanside, California
Level Contributor
136 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“By Far, Best Fish Taco's ever”
4 of 5 bubbles Reviewed 15 July 2012

I loved this fish taco chain. The combination of the fresh, white fish grilled along with salsa and their black beans and chips, makes my mouth water just thinking about it.

Visited August 2011
Helpful?
Thank hotelhussey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenagain
Level Contributor
109 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“The Healthy Choice”
3 of 5 bubbles Reviewed 20 February 2012

I go to Wahoos with my husband. It is not my first choice but I do like the fact that the food is fresh and not slathered in butter. I love the fish tacos but I have never liked the lack of refried beans with my tacos. If you are going to Wahoos, then prepared for whole beans.
On the plus side, you can get brown rice. I don't complain when I go there but I do see Wahoos as one step above fast food but healthy indeed. Wahoos never makes me feel guilty for eating their food.

Visited February 2012
Helpful?
Thank brenagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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