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“Beyond Wonderful!”
Review of Ponte Vineyard Inn

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Ponte Vineyard Inn
Ranked #1 of 19 Hotels in Temecula
Certificate of Excellence
GreenLeadersPlatinum level
Upland, California
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Beyond Wonderful!”
Reviewed 18 January 2014 via mobile

Just arrived at this beautiful Inn and Winery this afternoon. I was very pleasantly greeted at the lobby and easily checked in. The double queen room with balcony overlooking the winery is large, spotlessly clean, well-appointed, and highly recommended (room 225). I am impressed by the individual Keurig coffee maker in the room with an assortment of free coffee and tea. There is not a minibar in the room, instead there is a refrigerator, where I found my specially-ordered luscious chocolate covered strawberries! Yummy!! Inviting fire pits adorn the center courtyard, and there is an outdoor restaurant with the Cellar (a bar) located downstairs. Another outdoor restaurant is just a short walk away, where my friend and I had a delightful dinner.

Customer service is stellar, everyone has a smile and a friendly greeting. Although I am not a "Wine Club" member, it seems there are good deals to be had if you are.

I live only about an hour from Temecula, but this is like another world. Thank you for providing such a beautiful location for a little rest and relaxation!

Stayed January 2014, travelled with friends
Helpful?
Thank Nomossgrows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PonteWinery, Manager at Ponte Vineyard Inn, responded to this review, 24 March 2014
Nomossgrows,
First, we would like to thank you for joining us for a stay in the country and for taking the time to write this great review. We strive to make sure each of our guests have the best possible experience from the big details to the very small ones. We’re glad to hear that you enjoyed your chocolate-covered strawberries and a nice cup of coffee in your room. Thank you once again for joining us and we hope to see you at the Inn again sometime soon.
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1,345 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
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English first
Carlsbad, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 January 2014

This was my second visit to the inn. I was there when the inn first opened and have not been able to return until December 2013. The stay was wonderful. The property is as nice as my first visit. This visit we decided to eat at The Cellar at night and the Bouquet restaurant for breakfast. Tia served us at The Cellar. She was very personable and we loved all her food and wind suggestions.
It it my favorite place to stay and eat in Temecula. All employes we encountered were knowledgeable and nice. Can't wait for to go back!

Room Tip: We stayed in room #203 and we heard a lot of talking when the patio door was opened. In the morning...
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Green Features: Love the fact that partially used toiletries were given to those in need. Also liked the fact that towels do not have to be washed daily. Also good idea for the air to go off when patio door is open.
  • Stayed December 2013, travelled as a couple
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Helpful?
Thank DC D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PonteWinery, Manager at Ponte Vineyard Inn, responded to this review, 24 March 2014
DC D,
We’re so glad to have you back and to hear that it was just as spectacular as your first visit with us. We’ll pass your compliments along to Tia and the rest of our staff. Thank you for taking the time to write this great review and we can’t wait to see you back here again for your third visit!
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Glendale, California
Level Contributor
927 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 6 January 2014

I really enjoyed the stay here, jr suite room was very comfortable and large with nice appointments. The staff was very professional and friendly and has a really nice location
Free parking, great restaurant to eat at and wine tasting room across the parking lot

Room Tip: Jr suite with wine membership
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank travelshooter71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PonteWinery, Manager at Ponte Vineyard Inn, responded to this review, 24 March 2014
Travelshooter71,
Thank you for your kind words and compliments. We’re pleased to see that you had an excellent time with us and even got to do a bit of wine tasting and dining while you were here! We hope that you will be back to stay with us again sometime soon. Cheers.
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Lemon Grove, California
1 review
Reviewed 4 January 2014

The courtesies delivered by the staff at the Ponte Vineyard Inn were just icing on the cake to a tremendous New Year's Eve celebration. The Inn itself is spectacular and comfortable. Special kudos to Madelyn of the front desk staff for her above-n-beyond service & professionalism in booking our New Year's Eve reservation.

Room Tip: 2nd floor balconies, especially facing west side during sunset, worth the extra $$
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Heidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PonteWinery, Manager at Ponte Vineyard Inn, responded to this review, 24 March 2014
Heidi B,
Thank you so much for ringing in the New Year with us! It was a pleasure having you stay with us. We’re so glad to hear that you had a fantastic time. We’ll be sure to pass your compliments along to Madelyn. Thank you again and we hope to see you soon.
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Seattle, WA
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 January 2014

This trip was a Thanksgiving trip and was restful with good eats all around. Unfortunately, we had dinner at a nearby restaurant and the wait was terribly long--expected but we had hoped to prevent this by making reservations early. The food at the offsite restaurant was good, though lacking the ambiance we had been promised in ads. The food at the Bouquet restaurant at Ponte was excellent and the customer service was attentively pleasant. THIS was everything the ads promised! I think we'll be repeat customers!

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Spa_Client
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy L, Manager at Ponte Vineyard Inn, responded to this review, 2 January 2014
Hi Spa_Client,
Thank you so much for your review of Ponte Vineyard Inn and for visiting us all the way from Seattle. We are so glad you found the rest and the culinary experience you were looking for at Bouquet Restaurant. We hope to be able to host you on your next trip to wine country. Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 December 2013

I selected Ponte Vineyard because of good reviews from other guests. Very disappointed with our overall stay. I requested the second floor king suite, Wen we arrived we were informed that room is not available and they offer of two choices. One was king bed on first floor, very dark/damp room with no view. The other one which they told us is the best view in the house on the second floor with 2 queen beds and much smaller. We trust them and picked up room #502. The worst room in our opinion, the room was over the patio dinning area. our view was big white tent over the dinning area, very noisy from early morning to late night, with smell of food at all times. The room was in front of very loud water fountain, with humming mechanical sounds, which we taught it killed the beauty of nature and very hard to sleep with at night.
Very overprice for what they offer. Not recommended.

Room Tip: They did not offer us what we asked for.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Gigi41861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy L, Manager at Ponte Vineyard Inn, responded to this review, 2 January 2014
Hello Gigi,
I apologize that your second floor request was not available in the room you reserved. We try to meet all room requests. However, there are times when we are not able to grant them due to hotel occupancy. We are sorry to hear you were disappointed with your stay in the double queen room. It was our Hotel Manager's understanding that the room was acceptable when she showed it to you before checking you in.
Our Hotel Manager has reached out to you via email to try to remedy the problems with your stay. If there is anything else we can do to help you, please let us know. Best wishes to you in the new year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whittier, CA
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 30 December 2013

The good: we recently spent a night at this inn. Very nice room, check-in was quick (with a complimentary glass of wine), nice hotel grounds. Very nice lounge with live music. Now the bad: I woke up at about 0100 to the sound of dripping water followed by humming mechanical sounds. It made sleep difficult as it would continuously cycle. On to the good: I called the front desk and the young lady on duty moved us to another room along with a complimentary bottle of wine (it made sleep much easier :). At check-out I mentioned a discount and we were offered a nice reduction in our room rate. I know that we could have made a greater stink over this but we really liked this place and the staff on duty were very accommodating. Excellent customer care. I hope they find the ghost in the duct and venting system! We will return.

Room Tip: Sleep was excellent once we were moved to our new room.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsandoval562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy L, Manager at Ponte Vineyard Inn, responded to this review, 2 January 2014
Hi jsandoval562,
Thank you for your review. We apologize for the problem with the "ghost" but are glad we were able to swap your room and help you have a more restful night. We are looking into the problem and will make sure we take care of it.
We hope you'll stay with us next time you visit wine country. Best of luck in the new year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ponte Vineyard Inn

Property: Ponte Vineyard Inn
Address: 35001 Rancho California Rd, Temecula, CA 92591-4008
Phone Number:
Region: United States > California > Temecula
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Temecula
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Ponte Vineyard Inn 4*
Number of rooms: 60
Official Description (provided by the hotel):
Surrounded by over 300 acres of vineyard, Ponte Vineyard Inn is a four-diamond, mission-style boutique hotel located next to Ponte Winery and within walking distance to several neighboring wineries. Each of the Inn’s 60 finely-appointed rooms offer views from a private patio or balcony, and include complimentary Wi-Fi access, flat screen HDTV and other upscale amenities. Two spectacular Grand Suites boast 1,360 square-feet of space, including a fireplace, living room, dining room, fully-stocked wine and beverage refrigerator, butler’s pantry, master bath and built-in closet. ... more   less 
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