Let me begin with: I usually have pretty good experiences at Hampton Inns. I stay at them a lot. This one I would avoid at ALL costs. I booked my stay because all the site pictures (and yelp photos) showed recliners in the rooms. I knew I'd be walking a lot and thought that the recliner would be great after a few nights on hotel beds and walking to have ONE night of my trip with my feet up in a recliner!
Boy was I surprised to check in and be told that they had recently renovated and the chairs were history. The gentleman checking me in was rather snarky and basically said, "Yes, well, the photos for the redo were not the right color so the site hasn't been updated yet." And kind of laughed about it and went on with my check in. I told him that it was upsetting to me because I had booked BASED on those pictures. HIs reply was, "Well, it's corporate's fault not mine."
So the room was fine (minus the chair) but we discovered we didn't have a bottle opener with us and we had received some sodas in old fashioned bottles at the Expo we'd attended. NOT the screw off lids (who does that?) I went down to the lobby assuming there would be a can opener we could borrow. I mean, don't they offer to give you a little something you might have forgotten to pack?
I approached the front desk and a very sullen looking woman was there. She really did not look happy to be at work. I asked if I could borrow a bottle opener and that I'd return it directly back to them. She looked at me like, "You really want me to get up and do something for you?" And her comment was, "I don't think we have one." So I kindly asked, "well, could you go check?" And again, she looked at me like I was asking her to donate a kidney, slid off the counter she was leaning all over and went into the back. I highly doubt she even LOOKED for one.....came back and said, "Nope, nothing here!"
We went out to dinner and snagged one at ol' Trader Joe's so I got my soda opened! The story MIGHT end here but I received a survey from Hilton which I fill out every time I stay with them, usually really nicely filled out. I told them the truth about my visit and thought that would be the end of it.
Got an email from Nadine, the general manager. Basically she said that she apologized for the way the two employees had treated me and then continued on by saying, "That being said, " and then pretty much blamed the issue on her corporation and Hilton. There was a typo when she stated that the " profession photographer" had messed up the new room photos and that Hilton wouldn't let them say anything in the meantime about the chairs being gone.
She ended with hope to see you again to show you a better experience. No offer of any incentive to do so or any real heart felt sorry in the missive but rather a feeling of, "I have to write this stupid email to her so I will." NOT the quality I am used to. Not by a long shot! Epic FAIL Nadine, Epic FAIL Hampton Hilton!
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- Also Known As:
- Hampton Inn & Suites Temecula Hotel Temecula
- Hampton Inn And Suites Temecula
- Hampton Inn Hotel Temecula
- Hampton Inn Temecula
- Temecula Hampton Inn