ONE bad apple spoiled it for the bunch. Enid, morning front desk lady, is rude and unprofessional. After check out on the way home she called saying we left the room dirty and was going to charge us $50. I asked where that was in the contract, her reply "do you live like that?". I wasn't aware of the fact that I was supposed to vacuum, empty the trash and fold the linens prior to check out. I left $5 cash in the room for housekeeping too. I asked for further explanation and she hung up on me. Called back and asked again but she kept raising her voice, cut me off mid-sentence and hung up on me again.
During check-in she said if we wanted to open our complimentary Churon wine that was placed in our room we had to bring it down stairs to her at the front desk to have it open. She said people were stealing the wine openers so our rooms didn't have any. She's short with her replies and not friendly in general.
Had my wife call back after Enid hung up on me twice and pretend to ask for availability. She was short with her too. After Enid found out my wife didn't have a travelzoo voucher Enid was much more friendly and courteous. Hilarious!
Carpet in room 208 and 207 are stained in numerous spots and appear old and really worn out. No A/C in the hall ways. Nothing to do around the Inn. You have to drive at least 15 min to get to any type of food/entertainment. One of the linens had a yellow stain spot the size of a football.
Pluses - Grounds are well kept. Breakfast was good. Staff, afternoon front desk (Ally) and waiters were nice and attentive.
Would not recommend this place to my worst enemy with its faults.
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- Also Known As:
- Inn At Churon Winery Hotel Temecula
- Hotel At Churon Winery
- At Churon Winery Temecula