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“Spartan accommodations at best”

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Extended Stay America - Los Angeles - Torrance Harbor Gateway
Ranked #14 of 20 Hotels in Torrance
Dallas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Spartan accommodations at best”
Reviewed 14 June 2014

I'm a frequent traveler and my three nights at the Extended Stay American was one of my more disappointing experiences in some time. It would appear that the management is optimizing around three objectives; keep it simple, keep it clean, and cut every cent possible.

It's the last that, in the aggregate, made for a rather icky experience. Let's start with the bathroom; if you decide to stay here plan on bringing your own shampoo, conditioner, lotion, and soap. Other than two silver dollar sized slivers of soap you'll get none of these. If you're used to towels that actually dry you off bring your own because the two provided were so thin I needed both after my shower. Oh.. and whatever you do, be sure to hang them up to dry when you're done because house cleaning never visited my room once in 3 days. If you're planning on preparing a meal in what appears to be a small kitchen in the stock photos be sure to bring your own utensils, something to cook on, plates to eat on, and glasses to drink from because you'll find none of that in your room.

Whatever you do, get a room on the third floor. I felt bad for the folks on the floor beneath me because unless I practically tip toed, every step caused the entire floor and the walls to vibrate.

Perhaps I've been spoiled by my experiences at the Staybridge down the street (another property that caters to extended stays) but this place made a motel 6 feel luxurious. I suppose that if I were to inquire at the desk I could probably get some of what was missing from the room but I didn't check.

NOTE: The property seems to cater to line workers from nearby industrial businesses. I didn't meet anyone rowdy or unpleasant but you definitely get the sense that you're highly unlikely to bump into families on vacation or white collar business travelers.

On the positive side; my room was clean, spacious, and well maintained. The flat panel TV was large and modern. The A/C was quiet and kept the room cool. The staff was friendly. The location quiet and convenient to the 405. In short, there was nothing 'bad' about the property - there just wasn't a lot to recommend it.

Room Tip: Try to get a room on the third floor to avoid vibrations from the clomping of people walking above y...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TCBandersnatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

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31
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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English first
Marina del Rey, California
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 June 2014

Ok first thing that is completely ridiculous is this "fresh room Program" this means there is NO tea or coffee in the rooms, if fact there is NONE of the normal things you find in a hotel kitchen! You have to go to reception and ask for anything you need. I did this and asked for coffee making stuff. They gave me a brewer and nothing else, I had to go back down stairs, as they put the coffee brewer in a bag, I assume the cups and coffee would be in there. Nope I had to ask for all the ingredients to make a coffee. The duty manager was clearly brain dead. When I asked why they are doing this she said " it is to customize every need of the guest!!!!! Really??? The reason we went back to this chain is because we were given free nights from the last time we stayed and they completely messed up our reservations... Guys ....the properties are mostly not bad for a cheap hotel.... Just get the small stuff right and you might have half a chance.... Free or not we wont be back

Room Tip: Bring everything you need
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tucsonfoodie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

Was there for a 7 week buisness trip.
Friendly staff, clean rooms and good Prices for L.A. Free Wifi and parking
Rooms are big and are fully equipped with all you Need for a longer stay.
Already booked for my next trip.

Room Tip: 2nd or 3rd floor preferred
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Grisette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review, 6 June 2014
I want to thank you for posting a review of our hotel. I am glad that you enjoyed our friendly staff, your clean, spacious room and our free parking and Wi-Fi. Thank you for choosing Extended Stay America. We look forward to welcoming you back soon.
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Los Angeles, California
1 review
Reviewed 3 June 2014

Convenient location. ...Clean rooms.... friendly and helpful staff.... Starbucks is a 2 minute walk with other good small eateries nearby. 5 stars! !! For a late night snack I used to be able to get a coke or a sprite! But they recently switched to Pepsi. ... not a reason to not stay here but please bring back the coca cola vendor as soon as possible!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank visualinspection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review, 4 June 2014
I appreciate you taking the time to write a review of our hotel. I am glad that we have continued to provide you with an enjoyable stay each time you visit us. It's great to hear that you were pleased with our location, your clean room and our friendly, helpful staff. I will be sure to share your kind remarks with our entire team.

Thank you for continuing to choose Extended Stay America. We look forward to welcoming you back soon.
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Torrance, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2014

If you are looking for a place to stay, "home away from home", this is the place to stay!
Excellent customer service, friendly staff, and very clean! Comfortable accommodations, clean laundry room and nice selection of complimentary breakfast options.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RGranadosCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review, 28 May 2014
Thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a clean, comfortable stay. As well, it's great to hear that you enjoyed our laundry facilities, our grab-and-go breakfast and the great customer service provided by our staff. I will be sure to share your kind remarks with our team.

Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 11 May 2014

Quite and nice place to stay closer to LAX and my work place. Staff are friendly and nice. Manager is very helpful and very responsive. I stayed there more than eight time in the last one year and often more than 20 days each time. Very close to my work place and nice resturants and high ways (405 and 105). Very comfortable rooms with full kitchen. Close to wallmart and other grocery stores. Closer to most of the beaches and safe place to stay. Nice family and friendly environment.
I highly recommend to friends and my family visiting LAX.

Room Tip: Call the front desk and request a room type and most often you get what you asked.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SharmanD327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review, 15 May 2014
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
minneapolis
Level Contributor
158 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 May 2014

I’ve never stay in one of these Extended Stay place before. I think they vary a lot but this one is in a nice area, near to the Toyota headquarters. Not a lot of amenities, no gym, pool, etc. but they do have a nice laundry facility and a minimal breakfast. Some fruit, oatmeal, muffins, etc. My room was very well kept and the kitchen area made it feel larger than it was. It’s a very quiet area, with a Walmart across the parking lot and a nice variety of small restaurants a bit south of Walmart, maybe 2 blocks from the hotel. I was only there for a night but it would be great for a long stay, particularly if you liked to do your own cooking. It's maybe 1/2 mile south of the freeway so there's no freeway noise and it's easy access.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCNDWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review, 12 May 2014
Thank you for your recent review of your stay. I’m so pleased to learn that you enjoyed your time at our hotel including our spacious suites with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Los Angeles - Torrance Harbor Gateway

Property: Extended Stay America - Los Angeles - Torrance Harbor Gateway
Address: 19200 Harborgate Way, Torrance, CA 90501-1317
Phone Number:
Region: United States > California > Torrance
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 20 Hotels in Torrance
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Torrance Harbor Gateway 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles-Torrance Harbor Gateway Hotel Torrance
Extended Stay America Torrance
Torrance Extended Stay
Extended Stay Torrance

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