I stayed at this hotel for one night. I chose it because it was close to the airport and inexpensive. What a mistake!
As for the room itself -- it was old and needed updating. Laying on the bed, all that you could feel were springs. The area of town is not the greatest, and the elevator is outside -- anyone can access it.
Sometime early in the morning of our stay, the power went out. Fortunately, I woke up and noticed -- as we had a flight to catch. The power stayed out for at least 5 hours. My boyfriend took a shower in the dark, with barely warm water. The power went on just in time for me to take my shower.
I asked the front desk manager at checkout whether we could have some kind of discount for the trouble of not having power. He immediately said it wasn't his problem, that 4 cities were without power. I told him I understood it was not his fault -- and I was not asking for a refund, just a discount. He said no. I asked him if a tornado or hurricane hit and destroyed the hotel, would I have to pay the full amount, since it was not his fault? He just kept shaking his head and saying it was not his problem, with a big smile on his face. He said that the power company did not give him a discount, so he would not give me one. I told him again, it was not an issue of fault --- it was an issue of customer service. When I told him I would make sure to give a review online, he said go ahead, he did not care.
The room was not horrible for the price -- but the customer service was, and his attitude was even worse. DON'T STAY HERE!!!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Travel Republic (UK) and Hotels.com so you can book your Super 8 Torrance LAX Airport Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Super 8 Motel Torrance / Lax Airport Hotel Torrance
- Super 8 Torrance
- Super Eight Torrance
- Torrance Super Eight
- Torrance Super 8