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All reviews regular price restaurants within walking distance stayed two nights enjoyable stay per night freeway carson lounge renovation
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Reviewed 9 July 2016

Quiet hotel with really comfortable beds. Nice heated pool with jacuzzi. Free parking and good food from the restaurant. The service was amazing and Syed from the restaurant and Erica from the front desk was awesome.
Thanks

Room Tip: 14th floor
  • Stayed: July 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank IanHonestReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2016

The hotel was clean, but in serious need of updating. The orange glow from the 80's era alarm clock and the almond phone that some of the butting worked on were the most to stick out. The nightstand was very marred up as well. Bonus points for the free Keurig machine in the room. There was a constant flow of flight crews from a variety of oriental airlines always present in the lobby, sometimes making for a difficult time getting an elevator.

  • Stayed: June 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank sea_cruise86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Torrance, responded to this reviewResponded 2 July 2016

Dear sea_cruise86,

Thank you for your stay and for sharing your experience. We are very sorry to hear that the overall hotel was not up to your expectations. We appreciate your comments on the aspects of the hotel that need updating and rest assured, this will be shared with management to determine the areas that will benefit from additional attention.

Thank you for being our guest and hope you will give us another chance to welcome you back to Holiday Inn Torrance and look after your stay.

Sincerely,

Christian C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2016

This property is located in a great area, close the freeway and places of interest. The room was very clean and quite, The check-in process was quick and efficient. The staff was very friendly and courteous. The housekeeper was very friendly and attentive to our needs. Great place, great value.

Room Tip: Rooms on the 11th floor are quieter
  • Stayed: June 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ClaudiaCurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2016 via mobile

This is an awesome Hotel the staff is really friendly the pool is nice the recreation room is awesome they cleaned and sanitized the hot tub every morning this is an awesome stay the rooms are very clean I give this place five stars and I would recommend it to anybody

Stayed: August 2015, travelled as a couple
Thank Darryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnTorrance, Front Office Manager at Holiday Inn Torrance, responded to this reviewResponded 19 May 2016

Dear Darryl,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. See you soon when in Torrance!

Sincerely,
Julio Moo
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2016 via mobile

Staff at front desk should undergo "training" re customer service esp John and Jose. Very discriminating attitude.
Room smelled a very strong odor of
cleaning agent. I guess they are not environment friendly.
Would never stay in this hotel again or suggest to co workers, friends and relatives.

Stayed: May 2016, travelled on business
1  Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnTorrance, Front Office Manager at Holiday Inn Torrance, responded to this reviewResponded 16 May 2016

Dear anna1831,

Thank you for your candid review. We apologize that your recent stay and encounter with our Front Desk staff did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,

Julio Moo
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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